Hi Neil-

Coupon codes are not case sensitive, so it doesn't matter is users use all caps or not.

I'm not sure I understand your second question. Can you provide some more details. Which extract are you referring to? Screenshots would be useful. Thanks!

Thanks for the quick reply.

Thanks, Neil. If you only want the coupon to apply to ONLY one billing period (be it monthly or annual) then you should use the "Single Period" option under "Lifespan of Coupon". That will make sure that the coupon is only applied one time and not on future renewals. It also offers an option for you to list a date when the coupon offer expires, if you like.

Thus, my recommendation is to delete your current coupon and replace it with a new one that sets Lifespan of Coupon to "Single Period".  

It's possible that the way you have things set up may work just fine, as well, but I think this way you can guarantee things will work the way you want.

Note that if you delete the current coupon, you can replace with a coupon that has the same code you were using before.

Will do. You might want to have a minion change the "1 month" wording for those who are annual.

Hi Neil,

I wanted to follow-up here to let me know we made a couple of minor improvements to the coupon code UIs to help clarify that coupon codes are case insensitive.

Thanks for bringing this to our attention!

Regards,

Brian