Total Likes Analytics do not work properly

Service: Hoop.la

Total Likes Analytics do not work properly

Service: Hoop.la

Hi there,

I found out that our Analytics Total Like doesn't count all likes in total. I summed up by hand and got around 80 Likes for a day - the analytics gave me 28 for the whole week. Is there a possibility to fix this so I don't have to count by hand every day?

Thanks,

Jule

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Hi, Juliane:

We have the ticket in our system, but I don't have an ETA on when this might be fixed, yet.

I'm sorry I don't have a more concrete answer for you!

Lori

Hi Lori,

thanks for answering. Could you give me an idea on how long does this will take? We're working on our strategy for 2019 right now and it would be great to have an engagement rate we can work with. 

Thanks, Jule

Hi, Juliane:

We are still investigating the issue, and we haven't had any similar reports.

It's hard to know when it will be fixed, but hopefully before the end of the year. I know that doesn't help with your immediate need, and I'm sorry I don't have a better answer for you!

Lori

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