We occasionally get a premium member who is UPSET that their membership was auto-renewed "without notice." They didn't see the 7 day email notification of renewal, and when we ask them to see if it's in the spam folder, THAR SHE BLOWS! (Aside: We also have many texts/posts/email fine print mentioning how to turn off auto-renew, but people don't read.)
And CONVERSELY, we have had the occasional "happy member" who's premium auto-renew DID NOT GET RENEWED because their CC had been cancelled, or expired, and they TOO did not see the 7 day email renewal notice. This happened yesterday to one of our Directors.
One common denominator: Email from "FeePod firstname.lastname@example.org" getting sent right to their SPAM FOLDER.
I would suggest we figure out a way to notify people of cancellations NOT using "receipts@". As an email address, it looks like "Oh, I can ignore that". Instead, how about "RENEWAL.NOTICE@feepod.com" or "RENEWAL.NOTICE@MYURL.$$$"
If such emails had more important looking addresses and came from OUR site instead of "who is this RECEIPTS person at WHAT's feepod.com?" then it might has a chance.
As Admin, I do see the cancellation notices AFTER THE FACT. How about sending them to us BEFORE the failure so that we can SMOOZE the expiring/expired member ourselves. "Dear member... your account is about to expire, go here...." sort of thing.
Recently you asked about improving the Premium Experience. KEEPING premiums is part of that. So maybe this should be a Premium Alert Module --- Cancelling/Renewing page in Manage Members that we could keep track of.
This is labeled as an "issue" which is also a "suggestion."
Please tell Bryan I want to be able to click "all that apply"