Rash of Spam Member Signups

Service: Hoop.la

Rash of Spam Member Signups

Service: Hoop.la

Hi, I created an "issue" report on this same topic a few months ago, yet can't find it anywhere here. Not sure where it went, or if I am overlooking it. Anyway, the problem persists in a BIG way. I had probably 10-20 spam signups today, and spent an hour or more deleting their accounts and banning all of their email addresses. This is an unsustainable amount of site maintenance that only recently became an issue. Are you sure there is nothing you can do about this? Or there isn't something you changed that is making it easier for spammers to slip in?

Second question: many of the emails for the signups have a similar start to the suffix (after the @; see screen shot below). Is there any way for me to ban all addresses starting the same way? For instance, could I write something like @polski-*.* to ban all addresses with suffixes starting with polski. Each time I ban one address, they seem to generate new ones, just with different extensions.

Screen Shot 2018-04-16 at 11.30.01 PM

 

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Hi, Julie: I found that other topic you started, but you had started it under your other user name ( @Julia M Usher , which is why you don't see it under the activity for this user.

We haven't made any changes that makes it easier for spammers to slip through, and we don't have any changes in this area on the development schedule at this time.

Using a wildcard (*.*) won't work for the email like that--it has to be an exact match of the domain.

I know you're not interested in creating a recipe that blocks an entire country, but what if you just MODERATED registrations from Poland? If you chose IP Geolocation as a condition (choosing Poland from the dropdown), then, rather than rejecting the registration, you'd just have them go to your moderation queue. Then you can reject the ones that are clearly spam.

Or, another idea that I use on a community that I moderate: I moderate all new members until they've reached 8 points. That's kind of a random number, but it's low enough that their first couple of posts show up in the moderation queue, and I can approve the posts if they are legitimate, and delete/ban if not. You could even just restrict that moderation to the countries that are providing spammers.

In terms of deleting the spammers, you should be able to do a bulk delete in your control panel, which should go faster. Search your new members for a defined period of time (a day or two? Since the last time you cleaned up?) Once you have your search results choose "Select All", but then scroll through the list looking for valid members, and uncheck them. Once you have your spammer list, you can use the dropdown menu at the bottom to ban or delete them. If you ban them from the Manage Members page, you don't have them to the recipe--they are already banned. If you delete them, you may see them again.

Hope that helps!

Lori

Why would I sometimes got to "julia M Usher" and other times to "julie usher" when accessing your help. I always access help from Cookie Connection under my Julia M usher login on Cookie Connection (I only have one login there).

Hi, Julie:

The emails for each account are different. Because this is not a private ticket, I won't be specific, but you can look them up. That's why they are different, though. At some point, you set up a different account.

But if I ALWAYS access help through Cookie Connection when logged in under my only account there, why would I sometimes be directed to "Julie Usher" on your site and sometimes "Julia M Usher". I get that is, for some reason, have two accounts, but , if I access from the same area each time, then why do I go to different places?

 

Back on the geolocation recipe: it looks like your recipes only allow me to select one geolocation to moderate. I'd like to select more than one location within the same recipe, but your system is only allowing me to check one location and, when I try to add another condition using geolocation, it does not offer me the geolocation option again, as you can see in the screenshot below:

Screen Shot 2018-04-17 at 9.03.20 PM

This seems like a bug as it forces me to write a new recipe for each geolocation.

 

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1) I think if you check your site, you'll see you have an account on your site for each of these two email addresses. 

2) I'm sorry--I should have clarified that: you'll need to set up a different recipe for each country that you want to filter for. It's not a bug, it's the way the recipes work.

Lori

Yes, I know I have an account on my site for each of these addresses. BUT if I am accessing YOUR help area from just ONE of these addresses (I AM NEVER LOGGED IN UNDER THE OTHER), then why did I land here under this name? That's what I don't get. I don't use the other account ever.

 

Ok, on the original issue, I've set up multiple recipes that send people into the member moderation queue for review. My next question is: what default message, if any, do they get when they get sent into this queue and how/where can I control/edit that message? Tahnks.

Hi Julie,

As for the two accounts, I can't really say. It could be tied to the fact that you have two separate accounts on your community. It could be that you sent in support emails from those emails separately. It could be that you logged in with an email/password for the accounts. I'm not sure the source matters; they're both your accounts and you have a fair amount of support activity on each.

When users get sent into moderation, they get an email indicating that their registration is pending approval. If you'd like to see the email, I'd recommend you try the process out so that you're moderated, at which point you can edit the wordlets to modify the wording to your needs. We don't have an email preview that would allow you to view those emails a different way.

Hope that helps,

Brian

I don't know how to try out the process since I don't have an IP address in Germany or Poland. Any suggestions? Can't you just send me the wordlets in the current default email? Then I could search for them on my backend and modify them there?

Oh! You can set up a recipe to moderate your specific email address (vs. IP address). Then, just register with that email address, and you’ll see the exact moderation email. The email doesn’t give any indication WHY you’re moderated; it just says you’re pending moderation approval.

If you’d still prefer we provide the text directly, we can probably look that up for you tomorrow.

Have a good evening!

Brian

Hi, Julie:

There are two actions that happen when a moderated member registers:

1. They get a banner at the top of the page (same location as the "your email address must be verified" banner), and the wording is this:

"Your account is pending administrative approval. Administrators have been notified about your request, and we will send you an email to let you know when you have been approved."

That is one complete wordlet, which you can change as you wish. I've seen people add something like, "In order to prevent spam registrations...", as an example.

2. The email they receive has the following language:

"Thanks for requesting to join our site. We will be in touch as soon as we have processed your request."

That's also a wordlet. If you make changes, you'll want to retain the {0} that you'll see in the wordlet.

Lori

Hi, Julie:

In your own Notifications, you'll see, under the Administrative Events section, you'll see a check box for New/Moderated members. If that box is checked, you'll automatically get notifications.

If you don't want to get notifications for all new (unmoderated) members, you could add a further action to your recipe to send a notification to a specific circle (e.g. Super Admin).

Sorry, completely unrelated issue. I can't get on Cookie Connection at all on any browser or device -  I keep getting this error and I have no idea why. Any help you can provide?

Screen Shot 2018-04-18 at 3.05.05 PM

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Hi, Julie:

We had a momentary issue with the shared server, but you should be back to normal, now--your site is loading just fine for me.

If you're still having trouble, try clearing your cache.

Sorry about that!

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