QuestionShark - admin control for Support Rep notifications, pings

Service: Hoop.la

QuestionShark - admin control for Support Rep notifications, pings

Service: Hoop.la

It would be helpful to be able to control:

  • whether I get copied on Support Reps' conversations with members (right now I see everything, and that is a lot of extra email volume I would like to eliminate); and
  • control who sees the overdue response pings. For example, I don't need to see my husband's and vice versa, but I would want to see if an employee is falling behind on their queue.

Thanks!

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