Push notifications not working on Samsung Galaxy S8

Service: Hoop.la

Push notifications not working on Samsung Galaxy S8

Service: Hoop.la

I have enabled push notifications on my phone but do not receive them, I only see the notifications when I log into the app. We've had similar reports from other Androids, including the Pixel 2 and Galaxy 9. 

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Hi Dave,

I believe there was a misunderstanding about the device being properly tied to the person's account. The message about notifications within the app was just something Colleen noticed on her device and thought might be part of the problem. All of the Android users thus far on our end are having issues with not receiving push notifications even after going through the steps suggested in the thread with Colleen. These include my Samsung Galaxy S8, a Galaxy 9 and Pixel 2 Android phone.

The message Colleen was referring to does say Android on my phone. Along with going through the steps suggested on the thread to fix the notification issue, I have also double checked my phone's settings to make sure they were not overriding the app permissions. Not sure why it doesn't seem to be working on our end.

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Hi Dave,

Apologies for the late reply, I was out of town. I've sent you an invitation. However, since this is intended to be an exclusively female space, we ask that you make your username "tech support" and not upload a personal picture so as to not throw off the users currently in the app. Sorry for any inconvenience.

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This topic has been assigned to Dave Dreezer by Dave Dreezer.

Hey Dave,

I think there have been a couple of posts in the last few days! Have the notifications been working for you? I can also post something if that helps.

Actually, can you please send me a private message? That way we can spark new notifications when we need them, and not cause the entire community to get notified. Thanks!

Ok, that was just what I needed.  Got the email, and the PM shows in the app as new and unread, but it did not set a notification on the phone.  

That's what I needed to start, thanks! I'll let you know what we find.

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