I have enabled push notifications on my phone but do not receive them, I only see the notifications when I log into the app. We've had similar reports from other Androids, including the Pixel 2 and Galaxy 9.
We're working with Colleen on a ticket about just this. In the ticket that we have with her it seems the person did not have the device tied to their account properly. Can you please have a look at https://www.socialstrata.com/s...tions-on-android-app
I believe there was a misunderstanding about the device being properly tied to the person's account. The message about notifications within the app was just something Colleen noticed on her device and thought might be part of the problem. All of the Android users thus far on our end are having issues with not receiving push notifications even after going through the steps suggested in the thread with Colleen. These include my Samsung Galaxy S8, a Galaxy 9 and Pixel 2 Android phone.
The message Colleen was referring to does say Android on my phone. Along with going through the steps suggested on the thread to fix the notification issue, I have also double checked my phone's settings to make sure they were not overriding the app permissions. Not sure why it doesn't seem to be working on our end.
Natalia could you please invite me to the site so that I can register and add the app, please?
Apologies for the late reply, I was out of town. I've sent you an invitation. However, since this is intended to be an exclusively female space, we ask that you make your username "tech support" and not upload a personal picture so as to not throw off the users currently in the app. Sorry for any inconvenience.
Registered and displayed name is as requested.
Just my luck that nobody has posted since I registered......
I think there have been a couple of posts in the last few days! Have the notifications been working for you? I can also post something if that helps.
I have not received either an email or a push. Could you post something then?
Okay, just posted. Let me know how it goes.
Ok, now I have something to work with. Thank you.
Actually, can you please send me a private message? That way we can spark new notifications when we need them, and not cause the entire community to get notified. Thanks!
Ok, that was just what I needed. Got the email, and the PM shows in the app as new and unread, but it did not set a notification on the phone.
That's what I needed to start, thanks! I'll let you know what we find.
Great! Let me know if you need anything else.
Natalia, have you been told whether or not push notifications are working OK on an iPhone?
Yes. Everyone on an iphone has been receiving push notifications.
Hi Dave, I'm chiming in here to see if there has been any progress. A majority of users (and potential users) for the BOLD Society app and platform are on Android. This lack of notifications is inhibiting engagement as well as promotion of the app. This is important to us!
Hi, I'm sorry Robin. We are looking at it here. I just don't have a lot of progress to report from our efforts, unfortunately.
Robin or Natalia, could either of you do something to trigger a notification please? We think that we have a fix, but we need to test it.
I sent you a PM!
Checking on status for this. This is important to us.
Hi @Robin Stevens and @Natalia. Thanks for bearing with us on this. After tons and tons of head scratching, lots of research and a bunch of test versions we finally have a solution. It was just so difficult because only a small (but growing) subset of phones had the issue.
We're going to package up the new version, and it'll be published to the Google Play store soon. Once Google approves it, all of your users will get the update and push notifications should then work for everyone.
The newest version is in the hands of Google now. I'd expect in the next few hours you'll be prompted to update unless you have autoupdate on in your phone in which case it will do it automatically, however often it checks. Daily, I think?
The newest version is 1.0.11. You're probably on 1.0.9 right now.
Has your phone updated yet? Are your notifications working now?
I have not received any notifications. Do I need to update the app on my phone?
If it is not set to automatically update, then yes please. Once you've done that I can send you a private message if you like, to cause a notification to happen.
I just updated the app! Let me know once you've sent something and I'll let you know if I get notified.
You should have a notification shortly.
I didn't receive a push notification. I had to go into the app to see it.
Ok, couple things to check. Go into your profile, and under notifications please make sure that Android App Push Notifications is Checked.
No, in your phone go to settings, apps, and scroll down to Bold. Touch it, then on the bottom line, can you please tell me what version number it says? Then on the phone go to Notifications, BOLD, and make sure it is ON.
Yup, I doubled checked after I updated and the the Android App Push Notifications are on.
The app version says 1.0.11. I made sure the notifications are also on here.
Hmm. This version fixed it on my ATT Samsung S8.
I know this is grasping at straws but can you delete the app, then try again please?
Ah, yes! I got the test you just sent after deleting and downloading again.
Great! That's what we wanted to hear!
I'll check in with Natalia to see how it's going for the Android users. I'm on an iOS, so I'm not a big help.