Over the last week, we've received a spike in requests to "unsubscribe". I'm not sure what changed to prompt people to be flooded in their inboxes, but they are not happy. They also can't unsub themselves via mobile view - just FYI.
So, they are expecting that they can email us and say, "Please stop the emails." It's embarrassing to write back and tell them that we can't stop their notifications, and to give them instructions on how to do it themselves.
All of this is prompting this request:
1) Give us the control to choose the default notifications. Using "minimum, moderate, maximum" has not helped us at all. It appears to not apply to everyone, but only new subscribers from the point you change the settings- and if that is not how it is intended, then that is a separate support ticket I need to log.
If we had control, we would choose for our members to receive:
*Specific followed content
*Someone posts to my wall
*New calendar events
*New blog entries
We would not have our clips trigger emails for everyone - this is what seems to trigger the unsubs.
2) Give us the ability to edit someone's notifications - even if to just "suspend all notifications" so that when they send us this request by email, we can actually do it. If we can already do it, and I've not known how, please tell me.
The only thing we can do administratively (that I see) is delete people. They don't want to be deleted, they just don't want to receive 85 emails in one day.
Thanks for considering this request - and if you are a community manager who wants more control over the email notifications that are sent from "you", please vote this suggestion up!