Issues with SPAM

Service: Hoop.la

Issues with SPAM

Service: Hoop.la
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If I read that properly it seems that someone registered, and then private messaged many people with spam messages?  First thing to do is make sure that Captcha is on. Most likely it is.  That is in the control panel under registration settings.  You can also turn on registration moderation. There is a prebuilt registration moderation Recipe in the recipes area of the control panel. This will mean that an Admin will get to look at each registration before approved.  If someone looks spammy then just don't approve them.  Someone registering with a Wisconsin address but an IP address from Singapore for example, would be someone to deny access to.  It's a barrier to entry but it's pretty effective for preventing spam. A spammer wants to sneak in during the night, message as many people as possible, and be gone before an Admin notices.  Slowing them down costs them money, and costing them money makes them move on.


Thanks for your response! Yes we have captcha on and yes, all new members are moderated. How do I view the IP address? When I am moderating member requests, I go to Manage Members > Member Moderation Queue. When I click on the members to moderate, I am taken to the member's control panel and to "Edit Profile." I do not see anywhere the IP address is listed. Thanks!

In the moderation queue, you should see it as part of the profile that is listed there.  You'll need to be sure that in Member Settings, "Disable Collection of IP Information" is not checked.  If it is then IP addresses are not collected and there will be noIP to see in the moderation queue.

Hi Alicia,

Once you find the IP address, you can do a web search for

spam ___.___.___.___ Fill in the IP address.

Here's an example of a known spammer that hit our community.

Search results for spam 178.158.128.181

If the IP address belongs to a known spammer, several sites will show up with reports of spam activity. 

If nothing turns up - it's not a guarantee that the object of your attention is not a spammer. Your site might be the first to be spammed by a particular culprit.

ST

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Hi Alicia,

Sometimes you can find a suspected spammer with the email address alone.

A search for spam appspopo4@gmail.com  looks like this.

The first link gave me this.

There was enough information in the IPCHECK report to confirm that the dubious posts could not have been valid.

Yes, it's an incredible waste of our precious resources - all the time it takes to protect our communities. But that's part of the job too.

ST

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