Sometimes our members have trouble using Feepod. Their transaction fails and they're not sure why (does your process tell them?), ....or they aren't receiving the receipt. It gets spam trapped, for example, and they don't know where to look for it (really). So they contact us, and of course, we don't have an answer.
I don't want to tell them to "go post in the support forum." What they need is your phone number and/or email address.
Please post Feepod/Hoop's contact info, or Ted's home phone.