Captcha Error Message

Service: Hoop.la

Captcha Error Message

Service: Hoop.la

Hello,

One of our users is trying to register for an account and keeps receiving the attached message. Can you advise on how to fix? I've already tried inviting her to join from the admin panel.

 

Thanks!

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Hi, Rachel:

Thanks for reporting the issue. We'll look into it and get back to you.

In the meantime, it will work on her computer, or on the browser of her mobile device--the issue is specific to the app.

Lori

Hi, Rachel:

Hmmm. We have not been able to recreate the issue with the browsers. Can you tell me what browsers she is using (along with the version number) on both phone and computer? We'll try to recreate it using specifically what she's using. It would also be helpful to know if she's using an iOS or Android on her phone.

Lori

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