Cancel Account: The Banker's Code - Platinum Community

Service: Hoop.la

Cancel Account: The Banker's Code - Platinum Community

Service: Hoop.la

We need this account closed immediately please. Our business has shut its doors and no longer require this site to remain active. Please do so effective immediately.

Thank you

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This topic has been assigned to Lori by Lori.

Hi, Alex:

Your Service Agreement renews automatically every year unless at least 120 days' notice is given. The Agreement renewed on May 21st, so your cancelation will be effective May 21, 2018.

You can, of course, turn the site off via your control panel, but you are still responsible for meeting the terms of the Agreement.

The company is out of business so I am assuming we pay with bankruptcy or…? Please tell me how to turn the panel off.

Glad to know this is the type of business social strata operates in. I won’t be referring any other folks this way, that’s for sure.

Please let me know how to turn off the control panel and I will do so. I’ll figure out next steps from here with my bank.

Hi, Alex:

In your control panel, under General Settings, you'll see a check box to disable the community. You'll also have the option of putting in a specific message to display to site visitors. Once you're done, don't forget to hit the "Update Settings" button at the bottom of that page.

Lori

Thank you. I did what you had said but now the site is telling me it’s down. Is this something due to what I have done, or is it a server down?

If we have to pay for it I would prefer the message remained up.

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