I would love to have the ability to create a bank of phrases for each service/product within QuestionShark as well as in each Forum category.
The automatic suggestions pick up on key words, but not always together in phrases. For example, right now is the time of year when all of our clients have a regulatory filing deadline; we have support (QS) threads with each of them as we review their filing drafts. The system might suggest "YE2018," "amendment" and "ADV" but it would be really helpful if I could save the phrases "YE2018 annual amendment" and "Form ADV" so those would be automatically suggested for any post within the Annual Form ADV Amendment service. Or, if the system could "learn" frequently used tag phrases and suggest them automatically.
Same concept with the Forums.