Bank of Suggested Tags

Service: Hoop.la

Bank of Suggested Tags

Service: Hoop.la

I would love to have the ability to create a bank of  phrases for each service/product within QuestionShark as well as in each Forum category.

The automatic suggestions pick up on key words, but not always together in phrases.  For example, right now is the time of year when all of our clients have a regulatory filing deadline; we have support (QS) threads with each of them as we review their filing drafts. The system might suggest "YE2018,"  "amendment" and "ADV" but it would be really helpful if I could save the phrases "YE2018 annual amendment" and "Form ADV" so those would be automatically suggested for any post within the Annual Form ADV Amendment service. Or, if the system could "learn" frequently used tag phrases and suggest them automatically.

Same concept with the Forums.  

Thanks!

Mary

Original Post

Activity Stream

Hi Mary,

I use a software tool ActiveWords. This works within the Hoop.la application and everywhere else I type.

This saves me hundreds of hours per year (seriously!) and let's me give consistent, correct responses.

For examples:

I type ty

ActiveWords replaces my text with

Thank you for joining the Bose Portable PA Community.  Welcome.

I type support

ActiveWords replaces my text with

Bose® Product & Technical Support at (877) 335-2673
(U.S. and Canada only)
Monday-Friday: 9:00 AM - 9:00 PM ET
Other regions

 

I type aux

 

ActiveWords replaces my text with

 

T1 ToneMatch® Audio Engine Aux Output
--∈∞ΘΞ Please click the picture for more details ΞΘ∞∋--    

 

I've been using it for over a decade.

ST

Bose Professional Community

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