I'm sure you have backups and what not however we would love to have a local copy for our records is there an easy way to backup all data.
There is no way for you to do a backup of all the data.
You're right, though: we do regular backups. We can provide you a database dump any time upon request, but there would be a charge each time. The backup would consist of a SQL dump (MySQL format), with a JSON export and a tar file of all uploaded files (clips, attachments, etc). We'd provide you a tarred zip file of the whole thing. Note that we don't provide assistance reverse engineering the database, and the data isn't in a human-readable format.
If you'd like a quote on getting a database, let me know, but I can tell you that the minimum would be one hour of Professional Services, or $200.
For some reason I can’t post a new question to the help forum. Maybe it’s just me. I’m on my iPhone. Can’t see the + sign to post. Trying to ask a question about hoopla. Just wanted to know how to delete a clip from my iPhone. It’s a photo clip. Thank you. Please move this to the right forum and I apologize for hijacking this thread 😩