Tagged With "rename"

Issue

New members with duplicate names cause old members names to be changed

ST ·
Hi, I'm sure this is a consequence of using SSO (Single Sign On). Here's the problem. We have a member whose screen name is Steve-at-Bose. He's a recognized authority and author of hundreds of posts. We have a new member who registers and chooses the screen name Steve-at-Bose. He gets that screen name (the new member). The original Steve-at-Bose gets renamed Steve-at-Bose 1. If another new member registers and chooses the screen name Steve-at-Bose, he gets that screen name (the new member).
Reply

Re: New members with duplicate names cause old members names to be changed

Brian Lenz ·
Hi ST, Yep, you're right; this is completely due to SSO. Hoop.la requires that all members have unique display names. I would strongly recommend that you enforce uniqueness on Gigya, as well. It seems that Gigya allows people to share the same display name, which is the root of this issue here. Your display names are currently managed by Gigya, so the only way to change people's display names is to change them on Gigya. Then, the next time they sign in, their updated display name will take...
Reply

Re: New members with duplicate names cause old members names to be changed

ST ·
Hi Brian, I looked at this more closely. Gigya does allow duplicate display names, but it's Hoop.la that is changing the existing display names, not Gigya. It would make more sense to me for Hoop.la to append a number to a (new) duplicate instead of changing existing display names. ST
Reply

Re: New members with duplicate names cause old members names to be changed

ST ·
Thanks Brian. Good to hear from you. ST
Reply

Re: New members with duplicate names cause old members names to be changed

Brian Lenz ·
Hi ST! Hoop.la assumes the last one in wins, which is why “older” users are modified. The “real” steve-at-bose could logout and login again to have his name reset (until someone else signs in with that display name again). It’s quite possible users can “swap” display names legitimately, so this is the most accurate way to process the user data. Any information provided by the SSO server is accepted as the latest “truth”. The best solution here would be to have Gigya disable duplicate display...
Reply

Re: New members with duplicate names cause old members names to be changed

ST ·
Hi Brian, Thanks for explaining "the last one wins". Unfortunately, I can not force unique display names in Gigya. I have gone into Gigya and created unique display names for all the Steves at Bose. Right now, my concern is the original Steve-at-Bose is no longer active, but we still value his posts immensely. Since he no longer signs in, the update from Gigya won't happen. In my profile page I can force the update from Gigya. On Steve's page, I don't have that option (even as an Admin). Can...
Reply

Re: New members with duplicate names cause old members names to be changed

Brian Lenz ·
Hi ST, Thanks for explaining the situation. If you just want to fix his name now, we do have an option, but it's not enabling the "Update From Bose Profile" link. That link only works by redirecting you through the user's account on Gigya. Thus, it would only work if you were signed in as steve-at-bose. Instead, we can temporarily change the Hoop.la SSO configuration so that Display Names are not managed by Gigya. This will give you the opportunity to edit the Display Name directly on...
Post
×
×
×
×