Tagged With "new forum"

Issue

Issue With Blindness Accessibility After Updating to New Forum Style

Rachel b. ·
We have a member who uses a screen reader. We updated to the new forum style, and now she isn't able to find the "post" button or the sidebar widgets. Any suggestions on how to fix this?
Reply

Re: Issue With Blindness Accessibility After Updating to New Forum Style

Rachel b. ·
I sent her a message asking about her screen reader. Could this be happening because in the new forum style, posts just endlessly load? I haven't found a way to limit the number of posts that appear like in the old style.
Suggestion

Allow scheduling of multiple News Flashes

MHK@CS2 ·
Rather than allowing only one News Flash to be entered and active at a time, it would be very helpful for me to be able to schedule several in advance. Our clients will be relying on the site partly to remind them of mandatory deadlines and tasks that occur throughout the year, and if we could queue these up in advance that would be great. I would like to see a start and stop date for each one, and ideally those that were not marked as read by a user would go into an "unread" queue rather...
Question

News Flash - how does a member acknowledge a News Flash

ST ·
Hi, When I create a news flash I see How does a member acknowledge the message. Do we consider it acknowledged when they click the X to dismiss the news flash, or is there some way to know they can click something to tell us they have read it. Never mind - I didn't see the green bar in the preview The behaviour is strange though - sometimes I don't see the News Flash when I sign in. It appears after I sign out. Do you have any idea why that's happening? Thanks, ST
Reply

Re: News Flash - how does a member acknowledge a News Flash

Ted O'Neill ·
Hi ST- Glad you figured out how someone acknowledges the news flash. It definitely sounds off if you are seeing the news flash only after you sign out. It's designed to be seen just one per signed-in session (until it is acknowledged by the member). Are you sure what you are reporting is the case, however? We'd be happy to do some more internal testing/verification, but we have not heard of any other reports of that issue.
Reply

Re: News Flash - how does a member acknowledge a News Flash

ST ·
Hi Ted, Thanks for getting back to me. It's erratic. The News Flash doesn't appear immediately after you log in (as we'd like). I've seen it appear if I click on an Alert button, or not, but if I haven't seen it during a session, it will show up right after I choose to sign out. I'd appreciate it if you can take a look. https://www.bosepro.community/g/portable Thanks, ST
Reply

Re: News Flash - how does a member acknowledge a News Flash

ST ·
Hi Ted, We found another way to work with our users. I had just removed the News Flash when we lost contact with the site, ... and you. ST
Reply

Re: News Flash - how does a member acknowledge a News Flash

Ted O'Neill ·
Hi ST- I'm not quite understanding your last post, but one thing to keep in mind is that guests will see the news flash once per session as well, which would at least explain why you would see it when you sign out. If you think there is more to it than that though, please let me know. We've created an internal ticket though to further investigate regardless.
Reply

Re: News Flash - how does a member acknowledge a News Flash

Ted O'Neill ·
Okay, sure, we'll see if we can spot any issues. Thanks!
Reply

Re: News Flash - how does a member acknowledge a News Flash

ST ·
Hi Ted, We did something with jQuery and CSS to put up a banner. When the visitor dismisses the banner it sets a cookie so we don't display the banner to them again. We wanted to use the news flash, but I got preoccupied with it popping up at different times. I couldn't figure out if the news flash would be visible to all visitors - including people who do not sign in. When we got our banner working I turned off the news flash, likely just a minute before the system outage. I knew you might...
Reply

Re: Display only New Topics Since Last Visit

Dave Dreezer ·
Other than the NEW icon there isn't a way. I checked the search, and any other way that I could think of to trap posts made since your last visit, but that seems to be just the icon that you have pointed out.
Suggestion

Display only New Topics Since Last Visit

ST ·
I know the topic list flags new items with an icon "NEW", but I'd like to see a list showing only the items that are new since my last visit. If not a native way to do that in Hoop.la, can we configure the advanced search to do it. If so I can take the resulting link and add a button to trigger it.
Reply

Re: Display only New Topics Since Last Visit

ST ·
Thanks for checking Dave. I've turned the topic into a Suggestion. ST
Reply

Re: Issue With Blindness Accessibility After Updating to New Forum Style

Dave Dreezer ·
Do you know which screen reader the member is using?
Reply

Re: Issue With Blindness Accessibility After Updating to New Forum Style

Dave Dreezer ·
I really at this point don't know yet. What I'm hoping is to find out what reader it is, then get one so that we can reproduce the problem and determine why it is skipping the post button.
Reply

Re: Issue With Blindness Accessibility After Updating to New Forum Style

Rachel b. ·
Here is the reader she uses: JAWS version 18
Reply

Re: Issue With Blindness Accessibility After Updating to New Forum Style

Dave Dreezer ·
Hi Rachel, In trying to find the cause here, it's not clear that it ever worked. Switching back to legacy doesn't make it work, and we have not changed anything with the post button in the new version. We logged it as a bug in our tracker and we will see if we can determine what the root of the issue is, but I don't have an ETA to give you on a determination or a fix.
Reply

Re: Issue With Blindness Accessibility After Updating to New Forum Style

Rachel b. ·
Hm, very strange. I wonder if just the change itself has thrown her off. I'll talk with her again and see if she has any more insight. Otherwise, thanks so much for looking into it.
Reply

Re: Issue With Blindness Accessibility After Updating to New Forum Style

Dave Dreezer ·
Please. Any information is good information.
Reply

Re: Issue With Blindness Accessibility After Updating to New Forum Style

Rachel b. ·
Not sure if it's useful to know, but we've made our default landing page something other than the home page. It's this: community.volpro.net
Reply

Re: help with pop-up survey/news flash

Rosemary O'Neill ·
Hi Emma, To add the survey embed code, click the little <> icon all the way to the right of the toolbar, and then paste the code directly into the box. That should do the trick!
Reply

Re: help with pop-up survey/news flash

Emma Firsten-Kaufman ·
Hi Rosemary, Unfortunately the same thing happens when I embed the code there - only a little strip shows up, not even tall enough to read one row of text. Is this a glitch? Thanks, Emma
Reply

Re: help with pop-up survey/news flash

Brian Lenz ·
Hi Emma, Can you paste the embed code that you are using here please? Thanks! Brian
Reply

Re: help with pop-up survey/news flash

Emma Firsten-Kaufman ·
<script type="text/javascript" src="http://www.eenetconnect.ca/static/wro/ecc.js"></script><iframe class="hoopla-embedded-content-iframe " src="http://www.eenetconnect.ca/surveys!embed/what-should-the-title-be-for-the-most-active-eenet-connect-members" width="100%" height="10" frameborder="0" onload="SocialStrataEmbed.getHeight(this);"></iframe>
Reply

Re: help with pop-up survey/news flash

Brian Lenz ·
Hi Emma, Thanks for that! So the issue here is that by default the iframe loads with a height of 10px, as you can see in the code you've pasted here ( height="10" ). When the embed actually renders in the news flash, the height will automatically adjust to show the full content of the survey. Since you probably know you want it to display at a certain height initially, you could try changing the height="10" to something like height="400" when editing the code in the News Flash, which will...
Reply

Re: help with pop-up survey/news flash

Emma Firsten-Kaufman ·
Thanks, Brian - it seems to have worked! Emma
Reply

Re: help with pop-up survey/news flash

Brian Lenz ·
Great! You're welcome, Emma
Issue

help with pop-up survey/news flash

Emma Firsten-Kaufman ·
Hi, I am trying to create a pop-up survey using the News Flash feature, based on the instructions provided here: https://www.socialstrata.com/support/topic/is-there-a-way-to-display-pop-up-polls-when-someone-enters-the-site?reply=455608633201857807#455608633201857807 I seem to only be able to enter the embed code for the survey into the body of the News Flash if I click 'Insert/edit video' and then all that appears in the body is the scrollable strip shown in the image below. Please help!
Reply

Re: Email verification

Lori ·
Hi, Emma: Email verification is one of the first steps to preventing spam: it prevents people from using fake email addresses to access your site and then post spam. The email verification is designed to make sure that the people that sign up have valid addresses that belong to them. Therefore, we recommend that you keep that step enabled. You could contact the people with unverified email addresses. Just filter to those users in the Manage Members control panel, select all of them, and then...
Question

Email verification

Emma Firsten-Kaufman ·
We've noticed we have quite a few people who join our online community and then never verify their email address and are concerned that these people are being prevented from accessing our site. What is your opinion on removing the requirement for members to verify their email addresses? Would you advise against it? Are there any potential issues we should be made aware of? Thanks! Emma
Blog Post

How to encourage participation in your online community

Rosemary O'Neill ·
You've got a core group of early members, and the first inklings of a community, but it's a small batch of embers that you'd like to gently blow on to create a roaring fire. If you blow too forcefully (ie, start posting like a maniac yourself),...
Blog Post

How to spruce up your online community for 2011

Rosemary O'Neill ·
Have you started taking mental stock of things for 2010 yet?  It's the time of year when everyone should put aside some time to evaluate and set goals.  Today's blog isn't about dieting, though; it's about cleaning house and preparing for...
Reply

Re: Enable expiry timeframe on featured setting

Ted O'Neill ·
I think that is an AWESOME idea. I can definitely see the benefit. We'll consider that for the future.
Reply

Re: Enable expiry timeframe on featured setting

MHK@CS2 ·
Thanks!!
Reply

Re: In a Style - what is the name of the NEW button

Brian Lenz ·
Hi ST, You'll want to look in the Component Colors section of your Theme. The "NEW" label's background uses the 'Primary' Background Color in the Component Colors section. Keep in mind that this color will be used in a variety of places throughout the Hoop.la UI. If you want to target just the NEW label, then you'd need to use custom CSS, e.g.: .h-new-label {background-color: red;} Substitute whatever color you'd like there. Hope this helps! Brian
Reply

Re: In a Style - what is the name of the NEW button

ST ·
Perfect - thanks Brian! ST
Reply

Re: In a Style - what is the name of the NEW button

Brian Lenz ·
You're welcome! Have a good night
Suggestion

Enable expiry timeframe on featured setting

MHK@CS2 ·
I would love to be able to feature a post for a limited time instead of having to un-feature a now stale post. Ideally we could set this in terms of a number of days, and/or specify a date upon which it will stop being marked as featured. I think I have already suggested the same functionality for news flashes as well, but if not, that too!
Question

In a Style - what is the name of the NEW button

ST ·
Hi, When we first set up the site, I changed the background color of the NEW button. I can't remember which setting in the STYLE controls this. Our branding guidelines suggest that buttons should be shades of gray. But we really need "New Since Last Visit" (and I just voted for it). In the meantime, I need to make NEW items stand out in the Topic list. ST
Reply

Re: Group news flash

Lori ·
Hi, Emma: We don't have the ability to send a News Flash to just a group, at this time. You could notify them about the survey, however, via the group control panel, under Manage Members. You'd use the "Notify Member(s)" option in the dropdown at the bottom of that page. They'd get notified via their chosen method for instant notifications: email, alert, or both. Lori
Reply

Re: Group news flash

Emma Firsten-Kaufman ·
Thanks, Lori!
Question

Group news flash

Emma Firsten-Kaufman ·
Hi there, is it possible to do a news flash (e.g. a pop-up survey) only within a group? Thanks, Emma
Reply

Re: Announcing the release of Eve Community version 1.3.7.

Lugar ·
Hello: Kudos for finally adding social media links!! I just tweeted my first link directly from the forum and the link did not shorten. I'm wondering why? Is this expected behavior since there was room for the entire (long) link?
Announcement

Announcing the release of Eve Community version 1.3.7.

Dave Dreezer ·
Announcing Eve Community version 1.3.7. which will be released to all servers on Wednesday, March 9th, 2011. There is no downtime expected for this release. With this release we have a lot of refinements and some fun new features designed to help you...
Comment

Re: Online Community: The Chicken and the Egg

Soulati ·
Community building is a challenge for many...whether you're a blogger or apparently a chicken farmerette. It's been suggested to me I'm a natural at building community; not exactly sure why...perhaps the natural ebullience? HEH. Had to use that word. I like this post. Short and to the point.
Comment

Re: Online Community: The Chicken and the Egg

Rosemary O'Neill ·
Thanks Jayme! You are a "natural" indeed. (And I hope this post had verve.)
Comment

Re: Online Community: The Chicken and the Egg

James Rutherford ·
I know this is old but it caught my eye (well both of them actually. My take on this is, you do indeed tread a fine line between creating the right kind of platform for a community. Engaging them in the creation is one way. Allowing people to have their input is very good but everyone has a different opinion so you have to start with an adaptive base. The big question is how do you get them in the first place? Of the millions of people out there who do you reach out to with your invites. I...
Blog Post

Online Community: The Chicken and the Egg

Rosemary O'Neill ·
Which comes first, the platform or the people? Do you build a spectacular place for people to hang out, get information, talk to each other, buy things, and then invite them in? Or do you build excitement within a tight group of people with...
Blog Post

What are the KPIs for an online community?

Rosemary O'Neill ·
Marketers sometimes like to make up acronyms for really simple things---for example, they say "KPI's" instead of "how we measure success."    KPI stands for Key Performance Indicators, and they are metrics used to help an organization...
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