Tagged With "Community Managers and Moderators"

Blog Post

Mythbusting for Online Communities

Rosemary O'Neill ·
Let's lay some of the most common online community myths to rest, shall we?   Feel free to add more myths you'd like to bust in the comments.  
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Re: 10 Point Community Tune-Up Checklist

Soulati ·
You are the queen of community, and I have just ensured that everyone in my network knows that! Shared, shared, and shared again! Awesome sauce!
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Re: 10 Point Community Tune-Up Checklist

Julie Usher ·
Hi, thanks for these reminders. I'm planning to showcase my top "ranked" community members in a blog post, but I was hoping to be able to share a definition of what that ranking is/means in the post. (If I don't, it will only open up a huge can of worms.) You used to be able to hover over "Community Rank" in the profile and get a definition, but you can no longer do this on the new site. Can you tell me what it is*, and over what period of time it's computed (is it cumulative over the...
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Re: 10 Point Community Tune-Up Checklist

Rosemary O'Neill ·
Thanks Jayme! Julia, thanks for the heads up that the hover text has gone missing...I see that you've reported that in the support site, so I'm sure it will get fixed. Meanwhile, here's the text that should be appearing, to explain to a member what "rank" is: Community Rank Your community rank reflects your overall contributions to, and influence within, the community. The lower the number, the better! The rank is based on your overall community activity points, as well as the number of...
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Re: 10 Point Community Tune-Up Checklist

Julie Usher ·
Yes, very helpful! Thanks!
Blog Post

10 Point Community Tune-Up Checklist

Rosemary O'Neill ·
It's the beginning of a new year, and whether your community is just getting started or has been around for years, it's always good to go into the shop for a tune-up once in a while. Here's a handy checklist you can use to make sure your online community continues to hum along throughout 2016 and beyond. 10 Point Community Tune-Up Checklist Terms of Service, legal - Have there been any changes in the last year that affect your TOS or legal position? New regulations? New lines of business?
Blog Post

Creating Online Communities with Staying Power

Rosemary O'Neill ·
Online communities are scattered around the web like stars, many of them humming along for 10-15 years now. If you've been lucky enough to be part of a community with longevity, then you know what a rare and beautiful thing it is, full of strong...
Blog Post

Your own private community vs Facebook page

Rosemary O'Neill ·
I get this question all the time..."why would I want to start a private online community instead of just having a Facebook page or group?"  The assumption behind this question, of course, is that a Facebook page is free (it is not, when you...
Blog Post

Troll Control: 5 Things Not to Say

Rosemary O'Neill ·
Community managers always advise, “don’t feed the trolls,” but what does that really mean?  Before we delve in, let’s define what we’re talking about. Generally, a troll is someone who is consistently...
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Re: Can you create a community?

Handzofpraise Deborah Glenn ·
I completely agree with the post. Creating the community online is merely a way to HOST people in coming together. It allows connection,(eventually mine will also have chat as most of my members are either deaf or interpreters) People long for connection and having an online community that facilitates a place to meet gives deaf people a sense of belonging that at times they do not have if they live alone or have very little connection with people who are able to communicate with them. Thank...
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Re: Can you create a community?

Rosemary O'Neill ·
Oh wow, thank you for such a thoughtful reply. You absolutely made my day! It will be a pleasure to see your community grow and thrive.
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Re: Can you create a community?

Handzofpraise Deborah Glenn ·
thank you Rosemary. i truly appreciated your post and your reply HUGS!
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Re: 5 ideas for keeping the online conversation civil

Odell Rivera ·
I personally feel that holding public debates is the way of maintaining civility..... And your ideas seems to be quite promising. Thanks for sharing. las vegas real estate
Blog Post

5 ideas for keeping the online conversation civil

Rosemary O'Neill ·
Some online communities thrive on a snarky, provocative tone, and their members love a good foodfight.  But if your community members prefer a more mellow, live-and-let-live environment, it can be up to the community manager to ensure that it...
Blog Post

Can you create a community?

Rosemary O'Neill ·
Is it truly possible to create an online community? Yes, but no. The right way to think about it is that you're creating the best place for a community to come together.   There are many reasons why you don't want to approach the...
Blog Post

The Bare Necessities to Start an Online Community

Rosemary O'Neill ·
It’s an exciting day when you launch a new online community to the public. But if you’ve done it correctly, a lot of work has been done before the official live launch. Then you can “forget about your worries and your...
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Re: What is your community manager personality type?

Lori ·
I think I'm more of the Lifeguard type....who likes the occasional rousing game of Marco Polo.
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Re: What is your community manager personality type?

LittleOddMe ·
I think there's still a place for a little bit of Stalin. Ok, maybe not in the arena of criticism, and some controversy is always going to happen. I've had to perform one execution as a moderator and I've never regretted the decision, though with different tools and more experience I might have been able to find a better way (though I still doubt it). Other than that, I guess I'm bits of all of these - if I had to pick one, I'm more of a border collie, but without the idea of the "correct"...
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Re: What is your community manager personality type?

Harold ·
I think I'm a cross between the Ninja and Bozo the Clown.
Blog Post

Summer playlist for community managers

Rosemary O'Neill ·
We're in the thick of summer now, and I thought it would be fun to put together a playlist just for community managers and social media managers in the trenches. Enjoy, and feel free to add your own suggestions in the comments. For the newly...
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10 Things You're Doing to Kill Your Online Community

Rosemary O'Neill ·
You would never intentionally kill your community, right? But sometimes we lose track of those little details that can make a big difference.   Here are 10 common mistakes that can kill an online community   1. Where's the community? There's...
Blog Post

Abraham Lincoln speaks to community managers

Rosemary O'Neill ·
Today is Abraham Lincoln's real birthday.     There are so many things to admire about this man who endured setback after setback and persevered to become one of our greatest Presidents, but I did a little digging and found some...
Blog Post

What is your community manager personality type?

Rosemary O'Neill ·
Can you spot your community manager or moderator in this list? Wizard of Oz - You hide behind the curtain, making grandiose pronouncements in a booming voice. No-one is allowed to see your real face. Ninja - You slip in and out unnoticed, knifing...
Blog Post

When Someone Tells You You Suck

Rosemary O'Neill ·
Dealing with haters.  Unfortunately, it's part of the job description when you run a business.  When someone takes the time to create an anonymous website, Twitter account, or Facebook page for the express purpose of trashing you, it helps...
Blog Post

The Difference Between a Feed and a Conversation

Rosemary O'Neill ·
Social networks can be depressing . Scrolling through a "feed" is a self-reinforcing loop, and you're being "fed" the pieces of content with which the algorithm has determined you will engage. You spend your time scrolling, occasionally flicking a reaction or typing a quick comment, feeling inferior because it's not your birthday, you didn't eat at Ruth's Chris last night, and your 2.5 beautiful children haven't won the gymnastics competition. Sometimes there will be a random, intrusive...
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Re: The Difference Between a Feed and a Conversation

MHK@CS2 ·
Very timely, Rosemary - thanks! Mary
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Re: The Difference Between a Feed and a Conversation

Slaz ·
Such a nice little well-written jab at the drug Facebook and Twitter are injecting into their users. The many Hoop.la, UBB, and Eve communities, as well as Narrative are examples of how user to user interaction through the web should be done.
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Re: 2013 State of Community Management Report

neil ·
Paying someone to watch over more than just the interface is a good idea.
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Re: 2013 State of Community Management Report

Rosemary O'Neill ·
Right Neil, because an interface is not a community...people are. Thanks for adding that insight!
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Re: Community Manager Appreciation Day is Jan 27

Slaz ·
I guess today there's a day for anything. Well, looking forward to see where and how this is celebrated tomorrow.
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Re: Online community is the Swiss Army knife of customer satisfaction and retention

J.C. ·
So many could learn from this. I've visited community's where the fun is all but gone, the rules make prison seem like a vacation, and interaction with the staff is prohibited. It's like why do they have a community? Great info Rosemary, as always
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Re: Online community is the Swiss Army knife of customer satisfaction and retention

Rosemary O'Neill ·
Thanks, J.C., I agree, and I don't know why anyone wants their community to be like a gulag, either! They need more .
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Re: A new way to analyze forum data

neil ·
Where can I read details of this latest release?
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Re: A new way to analyze forum data

Rosemary O'Neill ·
It was kind of a mini release, and this was the biggest new enhancement...but we can post a bit more detail today!
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Re: A new way to analyze forum data

Rosemary O'Neill ·
Here are a few more enhancements that were included in this release: We fixed the pagination bug for dialogs and clip sets. In the content management area of the control panel, we added some new search parameters. You can now find clips that have no clip set, or blogs that have no collection, and search for content that is either featured or not featured. There were other behind-the-scenes bug fixes and updates, but nothing else that affects the feature set.
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Re: 5 key differences between social networks and communities

Soulati ·
Excellent description of the differences. I think perhaps an online community can also be more theme oriented, right? A mission, cause, program, objective or some such? Which at the end of the day continuously helps my further clarity about Hoop.la. Slow on the uptake, and I'm not sure why I am! Time...take the time to learn thoroughly, Jayme. Yep.
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Re: 5 key differences between social networks and communities

Rosemary O'Neill ·
Yes, I love the insight about a theme or cause. That's definitely another differentiator. You're not slow on the uptake--you're helping me up my game every time we talk
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Re: Quick Tip: The Pros and Cons of Using Community Groups

Lori ·
I use groups in my choir community so that smaller working groups (committees) have a place to work that is apart from the main community. These little dedicated areas allow Production, Promotion, and Fundraising committees to do their work and keep their documents in a separate place, so they can maintain focus without the distraction of the main community activity. Love the blog photo. Best ever!
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Re: Quick Tip: The Pros and Cons of Using Community Groups

Erin Wright ·
We love groups and the key to making them work is to really think about how to "architect" the information flow. You want the group to contain the information valuable to the participants, but want to be sure you're not managing duplicate content within the groups; which makes it hard to manage. Let me elaborate: Our groups care for separate partner organizations, all of which have different focuses, products and concerns. The assigned admin of the group keeps their section updated with the...
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Re: Quick Tip: The Pros and Cons of Using Community Groups

Bill Dare ·
The principles of when and how to use "group" is a good guide to reflect, so thanks. I'm not a community manager, simply a moderator type, with ideas and attempts to develop communities of a few sorts, help inspire use. It seems to me need to have an actual project and a small group, to utilize application in order to be able to bridge to any "organizational" level engagement. again, thanks, good to hear others sharing their ideas
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Re: Quick Tip: The Pros and Cons of Using Community Groups

Rosemary O'Neill ·
Thanks for sharing your insights Lori, Erin, and Bill! Erin I consider you the "groups sensei." It would be cool to do a focused case study on how you're doing that (And Lori, I definitely had you in mind when I picked that photo, hehe.)
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Re: Quick Tip: The Pros and Cons of Using Community Groups

Erin Wright ·
Rosemary, let's set up the case study. We definitely are not using Groups in a standard way, but it works great!
Blog Post

2013 State of Community Management Report

Rosemary O'Neill ·
Every year, the Community Roundtable does some amazing legwork and pulls together a comprehensive report on the State of Community Management. This year's report will be broken out into a series of content, with the first release focused the...
Blog Post

Your community can inspire

Ted O'Neill ·
Even if you are not a sports fan, this story may help you understand what it means to build a truly great community (online and off).   Two nights ago, the Boston Celtics lost to the Miami Heat in an NBA playoff basketball game.  The...
Blog Post

5 key differences between social networks and communities

Rosemary O'Neill ·
Lately I've been getting a lot of questions about how online communities differ from social networks--why a Hoop.la site is different from, say, a Facebook page. It can definitely be confusing if you're a marketer trying to figure out where to invest...
Blog Post

Community guidelines for blogging

Rosemary O'Neill ·
Most online communities that include forums have put together community guidelines for forum behavior. These types of guidelines usually include rules about self-promotion, signature use, civility, and other rules of the road.  ...
Blog Post

Community Manager Appreciation Day is Jan 27

Rosemary O'Neill ·
Did you know that community managers, those hardy souls who tirelessly answer questions, invite conversation, and toil in the trenches of social engagement have their own day?   In 2010, Jeremiah Owyang proposed that the world set aside the...
Blog Post

Troll Triage: Progressive discipline techniques in an online community

Rosemary O'Neill ·
“Joey, stop that.” “Joey, I really mean it, stop that.” “Joey, you’re getting a time out if you don’t stop that.” “Okay, now you’re really in trouble, Joey.” “We’re leaving...
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A new way to analyze forum data

Rosemary O'Neill ·
In yesterday's Hoop.la release, we added a cool little feature that makes it easier to export forum topics for further analysis. Download Topic Data as CSV In all forum topics, you'll now see an option on the right side to get a CSV file for...
Blog Post

Is Your Online Community Ready for the End of 2013?

Rosemary O'Neill ·
Can you believe it’s November already? I thought it would be fun to share some inspiration and ideas for ending 2013 on a high note in your online community.  Does your community celebrate Thanksgiving? Consider setting up a contest, a...
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