Tagged With "Community Managers and Moderators"

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Re: What has changed in my Administrator Status

Rev. Bill Berry ·
Well, I just entered, with Dave's help, using his ID/password; and the problem remains ... no changes at all. So, it looks like the problem has something to do with my laptop. ... Bill
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Re: What has changed in my Administrator Status

April Leone ·
Oh now we're getting somewhere. Thanks for that last bit of info, Rev. Bill. Do you happen to know what browser version you're using? David mentioned you are using internet explorer. It could be version 6, 7, or 8.
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Re: What has changed in my Administrator Status

April Leone ·
The good news is that you will be able to use your laptop for administering your forums. It could be an issue with the browser (we'll figure out what's causing this issue). In the mean time, a possible solution is to use an alternate web browser. You could try downloading firefox and see if that'll get you the immediate access that you would like. http://www.mozilla.com/en-US/firefox/switch.html
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Re: What has changed in my Administrator Status

Harold ·
If you don't mind me saying so, this has what looks like the classic symptoms of bad (corrupted) cookies. Have they been purged for the domains/subdomains in use? And then reacquired?
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Re: What has changed in my Administrator Status

Jonmark Weber ·
Bill has tried clearing his browser caches and I believe his cookies. If nothing else he has logged in and out several times, and another moderator logged into the site on Bills laptop and experienced the same problem. I dont think that cookies have anything to do with it. I suspect its a Javascript problem on the browser on the laptop preventing the links from working properly. Both of the affected links Bill mentions use Javascript to load a popup window.
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Re: What has changed in my Administrator Status

Former Member ·
Is it possible that somehow the "prevent pop-ups setting" has been reset to not allow ?
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Re: What has changed in my Administrator Status

Jonmark Weber ·
That is a really good idea David... Bill, would you mind checking your browser settings for that?
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Re: What has changed in my Administrator Status

Rev. Bill Berry ·
WEll, my friends ... my problem seems to be solved ... I've tried the pop-up blocker settings change ... even turned them off ... to no avail; but I just downloaded Mozilla Firefox; and when I use that browser in in lieu of IE ... bingo! Works fine. So, as soon as I can discover how to make Firefox my default browser it will be Sayonnara IE on my laptop ... Thanks to all of you for your help ... Bill
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Re: What has changed in my Administrator Status

April Leone ·
Wooohoo! This should help: http://support.mozilla.com/en-...+the+default+browser
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Re: How do I make my Forums Summary page my default community starting point?

Lori ·
In your eve Control Panel, go to Eve>>Master Settings>>Basics tab. Scroll down to "Eve Start Page". Choose "Forum Home Page [Forums]". Click on "Save Settings" at the bottom of the page.
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Re: How do I change the graphics on my community?

Lori ·
In your eve control panel, go to Eve>>Display>>Settings. Click on the edit icon for the style you wish to change. On the style settings page, click on "Images". Scroll down to locate the image you wish to replace. Next, insert the URL to the graphic you wish to use into the text field to the right of the graphic. Click on "Save Changes".
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Re: Eve Community boards down?I

Barry ·
What is the eve site you are having trouble with?
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Re: Eve Community boards down?I

ticorp ·
My board is back up. It went down yesterday some time and now it is back up. I didn't do anything other than try to view it. Strange.
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Re: Eve Community boards down?I

ticorp ·
To visit the board, go to www.hydronicsonline.com
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Re: Eve Community boards down?I

Lori ·
Hi, ticorp: We fixed your site--there was a DNS issue specific to your site. My apologies for the inconvenience!
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Re: Eve Community boards down?I

ticorp ·
Thanks.
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Re: Eve Community boards down?I

Dave Dreezer ·
Hello, Your site is fixed now. Sorry about the delay. It was a DNS issue that we had to correct.
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Re: 2013 State of Community Management Report

neil ·
Paying someone to watch over more than just the interface is a good idea.
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Re: 2013 State of Community Management Report

Rosemary O'Neill ·
Right Neil, because an interface is not a community...people are. Thanks for adding that insight!
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Re: Community Manager Appreciation Day is Jan 27

Slaz ·
I guess today there's a day for anything. Well, looking forward to see where and how this is celebrated tomorrow.
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Re: Landing page choice on Basics/Structure page

Lori ·
Hi, there! You would just choose "Custom Page:About" from the dropdown menu, and that would become your landing page. Did you try that? Lori
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Re: Landing page choice on Basics/Structure page

glhglh ·
I didn’t see that yesterday, all I saw was the standard modules, but I see it today. Amazing how much better my eyesight is today. Must be because I had carrots for dinner last night. Thank you. Thank You Gary Hedrick 삼성 노트 III 에서 전송 Gary.h@nwgroup.com<mailto:Gary.h@nwgroup.com> 206 290 8850
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Re: Landing page choice on Basics/Structure page

Lori ·
You're welcome, Gary! I'm going to put carrots on my menu tonight!
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Re: Online community is the Swiss Army knife of customer satisfaction and retention

J.C. ·
So many could learn from this. I've visited community's where the fun is all but gone, the rules make prison seem like a vacation, and interaction with the staff is prohibited. It's like why do they have a community? Great info Rosemary, as always
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Re: Online community is the Swiss Army knife of customer satisfaction and retention

Rosemary O'Neill ·
Thanks, J.C., I agree, and I don't know why anyone wants their community to be like a gulag, either! They need more .
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Re: How do I add a Content Island to my site?

Lori ·
Content islands, literally little islands of content, can be stationed on any other page of your website as a great way to draw visitors into your community. You simply create the island in your community control panel, then cut and paste the code snippet for the island on any outside web page. In your control panel, go to Forums>>Content Management>>Content Islands tab. Click on “New Content Island.” Choose the appropriate criteria for your content island. Click on “Create...
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Re: How do I change the look and feel of my eve community?

Lori ·
Eve's style sets control the overall look and feel of each community page. You can change all colors, fonts, images, and even add custom HTML so that you can skin your community any way you please. You can either edit an existing style (there are many stock styles in the control panel) or you can create a brand new style. To do this, go into your Eve Control Panel. Go to Eve >> Display>> Settings. Click on the edit icon for the style you wish to edit or click “Create Style” at...
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Re: How do I change my community's date and time settings?

Lori ·
Your community's date and time settings can be changed in your eve control panel under Eve>>Master Settings, on the Advanced tab. Here you can adjust the displayed time zone, the time format (AM/PM versus 24-hour) and the date format.
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Re: How do I remove the title graphic from my community?

Lori ·
By default, a title graphic is displayed at the top of every page. Most communities replace the default graphic with there own ( here's how ). However, some communities prefer not to have any title graphic (especially if you are using an HTML wrapper). To disable the title graphic altogether, in your eve control panel, go to Eve>>Master Settings, and choose the Advanced tab. Under the "Display" section, uncheck the option marked "Display Title Graphic". Scroll to the bottom and click...
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Re: A new way to analyze forum data

neil ·
Where can I read details of this latest release?
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Re: A new way to analyze forum data

Rosemary O'Neill ·
It was kind of a mini release, and this was the biggest new enhancement...but we can post a bit more detail today!
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Re: A new way to analyze forum data

Rosemary O'Neill ·
Here are a few more enhancements that were included in this release: We fixed the pagination bug for dialogs and clip sets. In the content management area of the control panel, we added some new search parameters. You can now find clips that have no clip set, or blogs that have no collection, and search for content that is either featured or not featured. There were other behind-the-scenes bug fixes and updates, but nothing else that affects the feature set.
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Re: 5 key differences between social networks and communities

Soulati ·
Excellent description of the differences. I think perhaps an online community can also be more theme oriented, right? A mission, cause, program, objective or some such? Which at the end of the day continuously helps my further clarity about Hoop.la. Slow on the uptake, and I'm not sure why I am! Time...take the time to learn thoroughly, Jayme. Yep.
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Re: 5 key differences between social networks and communities

Rosemary O'Neill ·
Yes, I love the insight about a theme or cause. That's definitely another differentiator. You're not slow on the uptake--you're helping me up my game every time we talk
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Re: Quick Tip: The Pros and Cons of Using Community Groups

Lori ·
I use groups in my choir community so that smaller working groups (committees) have a place to work that is apart from the main community. These little dedicated areas allow Production, Promotion, and Fundraising committees to do their work and keep their documents in a separate place, so they can maintain focus without the distraction of the main community activity. Love the blog photo. Best ever!
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Re: Quick Tip: The Pros and Cons of Using Community Groups

Erin Wright ·
We love groups and the key to making them work is to really think about how to "architect" the information flow. You want the group to contain the information valuable to the participants, but want to be sure you're not managing duplicate content within the groups; which makes it hard to manage. Let me elaborate: Our groups care for separate partner organizations, all of which have different focuses, products and concerns. The assigned admin of the group keeps their section updated with the...
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Re: Quick Tip: The Pros and Cons of Using Community Groups

Bill Dare ·
The principles of when and how to use "group" is a good guide to reflect, so thanks. I'm not a community manager, simply a moderator type, with ideas and attempts to develop communities of a few sorts, help inspire use. It seems to me need to have an actual project and a small group, to utilize application in order to be able to bridge to any "organizational" level engagement. again, thanks, good to hear others sharing their ideas
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Re: Quick Tip: The Pros and Cons of Using Community Groups

Rosemary O'Neill ·
Thanks for sharing your insights Lori, Erin, and Bill! Erin I consider you the "groups sensei." It would be cool to do a focused case study on how you're doing that (And Lori, I definitely had you in mind when I picked that photo, hehe.)
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Re: Quick Tip: The Pros and Cons of Using Community Groups

Erin Wright ·
Rosemary, let's set up the case study. We definitely are not using Groups in a standard way, but it works great!
Blog Post

2013 State of Community Management Report

Rosemary O'Neill ·
Every year, the Community Roundtable does some amazing legwork and pulls together a comprehensive report on the State of Community Management. This year's report will be broken out into a series of content, with the first release focused the...
Blog Post

Your community can inspire

Ted O'Neill ·
Even if you are not a sports fan, this story may help you understand what it means to build a truly great community (online and off).   Two nights ago, the Boston Celtics lost to the Miami Heat in an NBA playoff basketball game.  The...
Blog Post

5 key differences between social networks and communities

Rosemary O'Neill ·
Lately I've been getting a lot of questions about how online communities differ from social networks--why a Hoop.la site is different from, say, a Facebook page. It can definitely be confusing if you're a marketer trying to figure out where to invest...
Blog Post

Community guidelines for blogging

Rosemary O'Neill ·
Most online communities that include forums have put together community guidelines for forum behavior. These types of guidelines usually include rules about self-promotion, signature use, civility, and other rules of the road.  ...
Blog Post

Community Manager Appreciation Day is Jan 27

Rosemary O'Neill ·
Did you know that community managers, those hardy souls who tirelessly answer questions, invite conversation, and toil in the trenches of social engagement have their own day?   In 2010, Jeremiah Owyang proposed that the world set aside the...
Blog Post

Troll Triage: Progressive discipline techniques in an online community

Rosemary O'Neill ·
“Joey, stop that.” “Joey, I really mean it, stop that.” “Joey, you’re getting a time out if you don’t stop that.” “Okay, now you’re really in trouble, Joey.” “We’re leaving...
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A new way to analyze forum data

Rosemary O'Neill ·
In yesterday's Hoop.la release, we added a cool little feature that makes it easier to export forum topics for further analysis. Download Topic Data as CSV In all forum topics, you'll now see an option on the right side to get a CSV file for...
Blog Post

Is Your Online Community Ready for the End of 2013?

Rosemary O'Neill ·
Can you believe it’s November already? I thought it would be fun to share some inspiration and ideas for ending 2013 on a high note in your online community.  Does your community celebrate Thanksgiving? Consider setting up a contest, a...
Blog Post

Lean Startup Principles for Online Communities

Rosemary O'Neill ·
The idea of the Lean Startup was first advanced in the 2011 book by Eric Ries. At its core, Lean Startup means build-measure-learn, a dynamic method that can help a product, service, or company go from idea to successful business rapidly.   What...
Blog Post

Online community is the Swiss Army knife of customer satisfaction and retention

Rosemary O'Neill ·
In a recent study from Leader Networks and CMX Media, customer satisfaction and retention were cited as the most important drivers of community. (For more about the report, see “ Keys to Community Readiness and Growth ”.) That’s a big shift from the oft-cited “reduce support costs” driver (which is still up there, at number three). So how do you structure your online community so that you maximize the opportunities to satisfy customers and keep them coming back? Listen to your customers It’s...
Blog Post

Quick Tip: The Pros and Cons of Using Community Groups

Rosemary O'Neill ·
Many online community platforms (including Hoop.la) offer the ability to form smaller groups within the larger community. But as with any feature, you should make an informed decision as to whether it suits your particular...
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