Adding live help chat to your community site
Rosemary O'Neill
CrowdstackTechnology
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Tips❤️Flash works in hoopla, but of course, not on iPads and Android (latest versions). We had a really good flash logo on our homepage vAnd our recent site stats told us 18% of our users were using those OS', and thus, seeing a big blank space where our...
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Tips❤️You already know that you can insert images into your Hoop.la posts by clicking "Add Attachments." But do you know how to refine the SEO value for each image? This quick tip offers some additional options that may help optimize your post (and make it easier to read for accessibility purposes). You'll notice there's an Attachments box at the bottom of the post, which is where you can adjust the Title and Caption if you'd like to do so. The Title field will default to the filename, but it's...
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Crowdstack DiscussionWhat do you think of this? If you're intrigued keep reading. If not; Move along folks. Nothing to see here. Fork to a New Topic We have the cool feature that let us fork a post to a new topic. and the post then gets a tag like this. The Problem But people will often reply to the post anyway - and that just makes things difficult. I just did this. When you click the Read More button it returns to To make this happen. Edit the forked post Edit the post Source Code Add the highlighted text...
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Crowdstack Discussion❤️💯Hey everyone- We've made a couple of changes to the way that our customer support system works. 1. All customer support tickets are now always private. That means that only the person that created the ticket and our support staff can see each ticket. This way, no one ever has to worry about private details about their sites being made visible to the world. 2. Because those customer support tickets are always private now, we disabled the "suggestions" option in the Customer Support area.
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Blog Post CommentI actually think that's a completely valid point Xochi! Very often highly technical folks have a hard time explaining things in a simple way, and non-technical folks can't really express the hard-core information you need. It's an art not a science, for certain. I think how we'd like to handle that is by tag-teaming those really slippery technical questions, training everyone to listen first, and truly making sure that even the unspoken concerns get addressed. And if you ever feel like...
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Blog Post CommentReference: I think how we'd like to handle that is by tag-teaming those really slippery technical questions, training everyone to listen first, and truly making sure that even the unspoken concerns get addressed. Now I like that way of looking at it! Yes, tag-teaming... or brainstorming a problem! And thanks for your offers of help... Goodness knows I'm testing them at the moment!
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Blog Post CommentWhat do you put inside a [FLASH_VIDEO] tag? The URL to the video?
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Blog Post CommentPlaying phone tag through a message machine, in its different variations.
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Blog Post CommentI like what I see but fail to comprehend why dogfood is needed.. Do Sharks like dogfood?
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Blog Post CommentWe're still working on pricing details...more info to come on that. James, sharks will eat ANYTHING, right?
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Blog Post Comment"We're going to need a bigger boat." I'm glad to see QuestionShark nearing completion.
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Topic ReplyThanks for the reminder. I wish the ALT tag was a field in the “insert/edit image” window. A lot easier than scrolling through source code.
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Topic ReplyThanks for the clarification. I would suggest adjusting the word "Title" in the interface to "Title and Alt Tag" because "alt tag" is common web parlance, especially in SEO practice, and is an important thing to do (provide an alt tag).
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Topic Reply🔥I can tag someone in a post on the forum and they can react with a checkmark so I know they saw it, completed what I asked, etc.! Thanks.
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Crowdstack DiscussionHello Crowdstack, Looks like my community has two different <H1> tags on each page. <h1 class="title" <h1 class="pageTitle" Bing SEO tools are complaining "Remove redundant <h1> tags from the page source, so that only one <h1> tag exists." Bing lists this as a High Severity issue. My site has been dropped from indexing by Bing. Is there a way to keep <h1 class="title" and replace <h1 class="pageTitle" with something else? Thanks