Tagged With "Manage Members Search"

Suggestion

Clips - Data

Melanie ·
I have a suggestion: Add a way to capture data on Clips, just as you have for forum posts.   Either on Manage Content -- allow us to download a CSV of data based on our search (e.g. download a list of all users who added clips to a particular...
Question

Counting posts

Emma Firsten-Kaufman ·
Hi there, If I go to Manage Content in the Admin Control Panel and search for number of posts in a given period, does the number that appears include posts made in groups (public, private & hidden) in addition to those made on our main site? Thanks, Emma
Reply

Re: Counting posts

Rosemary O'Neill ·
Hi Emma, The searches you do in the top level Manage Content area only include top level content. You'd need to do the search inside the Group to see the Group totals. Note though, that if you have Advanced Reporting, you can get stats like total number of posts over a specified period of time both with and without group information included.
Blog Post

Troll Control: 5 Things Not to Say

Rosemary O'Neill ·
Community managers always advise, “don’t feed the trolls,” but what does that really mean?  Before we delve in, let’s define what we’re talking about. Generally, a troll is someone who is consistently...
Reply

Re: Clips - Data

Ted O'Neill ·
Hi Melanie- Good idea. We will definitely consider that for a future release.
Comment

Re: Community Manager Appreciation Day is Jan 27

Slaz ·
I guess today there's a day for anything. Well, looking forward to see where and how this is celebrated tomorrow.
Reply

Re: content management for the non-eve part of my website

Steven ·
If you just need a facility to upload pages and images through a web browser, you can use the file manager in your web services control panel. I've used both MovableType and WordPress for blogging and both were nice. I'm not familiar with any formal CMS systems, though. Good luck!
Reply

Re: content management for the non-eve part of my website

cathy ·
I don't want to give lots of people access to the web services control panel. I have static pages, that sometimes need updates. I'd like people who aren't me to do them. Not really blogs so much, but I'll look at those two anyway, just in case they would work. I just want to make it possible for users I pick to update pages that aren't in the forum, but are plain boring html pages. Thanks for the suggestions, hopefully I'm not the only one doing this sort of thing in an EVE environment.
Reply

Re: content management for the non-eve part of my website

Barry ·
cathy, Our LiveCloud Channels product might work for you as well, you can read more about it here: http://www.hoo.do/
Reply

Re: content management for the non-eve part of my website

cathy ·
sorry, but i looked at livecloud channels. it has a huge banner at top and bottom that basically is an ad for livecloud. my site users are accustomed to an ad free experience. additionally, you can't rename the menu items (instead of summary, i'd put in a home page) and you can only add one additional menu item. my site is hundreds of content pages, plus an EVE community. We love EVE. The forums on livecloud don't look as nice. I did the demo, it wasn't for me. I'd rather have joomla or...
Blog Post

Community Manager Appreciation Day is Jan 27

Rosemary O'Neill ·
Did you know that community managers, those hardy souls who tirelessly answer questions, invite conversation, and toil in the trenches of social engagement have their own day?   In 2010, Jeremiah Owyang proposed that the world set aside the...
Question

content management for the non-eve part of my website

cathy ·
In addition to my eve community, my website has plain content pages. I'd like to start using some type of content management for the plain pages on my website. Preferably letting a limited group of users update, edit, and add new pages, images, etc....
Question

Have the "last login" parameters changed?

MHK@CS2 ·
Hello! I thought that in the past I could search members' last visit by, say, BEFORE and then 30 days ago as the time period, etc. I went to do this today because I want to send a message to anyone who has not logged in recently, as they may have missed critical deadline notifications. I am only seeing the ability to search based on a time (e.g. 12:00) and not by a number of days. Has this changed? I tried changing BETWEEN to BEFORE or EXACT and I still see only times available. I went to...
Blog Post

What's the difference between a moderator and a community manager?

Rosemary O'Neill ·
Batman and Robin.  Dr. Evil and Number 2.  Snooki and JWoww. Every successful relationship needs a leader and a loyal, trusted sidekick.  This is how the online community manager and the moderator work together to build a healthy...
Blog Post

One weapon in your spam arsenal

Rosemary O'Neill ·
It happens to everyone.  You wake up one morning, and get all excited because you have a TON of comments on your blog, or a TON of new posts in your forum. You go to check them out, and boom.  It's those fake Louis Vuitton hawking fools,...
Blog Post

5 ideas for keeping the online conversation civil

Rosemary O'Neill ·
Some online communities thrive on a snarky, provocative tone, and their members love a good foodfight.  But if your community members prefer a more mellow, live-and-let-live environment, it can be up to the community manager to ensure that it...
Blog Post

Communities migrate like butterflies

Rosemary O'Neill ·
Every October, thousands of Monarch butterflies migrate to Pacific Grove, California.  It makes for an amazing sight as they arrive en masse from all over the Western United States to spend the winter in the eucalyptus trees.  Over time, the...
Comment

Re: What is your community manager personality type?

Lori ·
I think I'm more of the Lifeguard type....who likes the occasional rousing game of Marco Polo.
Comment

Re: What is your community manager personality type?

LittleOddMe ·
I think there's still a place for a little bit of Stalin. Ok, maybe not in the arena of criticism, and some controversy is always going to happen. I've had to perform one execution as a moderator and I've never regretted the decision, though with different tools and more experience I might have been able to find a better way (though I still doubt it). Other than that, I guess I'm bits of all of these - if I had to pick one, I'm more of a border collie, but without the idea of the "correct"...
Comment

Re: What is your community manager personality type?

Harold ·
I think I'm a cross between the Ninja and Bozo the Clown.
Comment

Re: European (and Product) Expansion

Slaz ·
Ireland is apparently popular for multinationals setting up their European HQ. Corporate taxes are relatively favorable and as a bonus, it's English speaking and has the Euro as currency (accepted in about the rest of Europe) as opposed to the British pound. No wonder tech companies like Apple and Microsoft have their European HQ's in the area as well. It's also famous for it's pub culture, Guinness, and is number 7 in the list of most beer consuming countries. Sounds good to me.
Blog Post

Summer playlist for community managers

Rosemary O'Neill ·
We're in the thick of summer now, and I thought it would be fun to put together a playlist just for community managers and social media managers in the trenches. Enjoy, and feel free to add your own suggestions in the comments. For the newly...
Blog Post

European (and Product) Expansion

Ted O'Neill ·
We are expanding our footprint, with a new office in Dublin, and plans for new products.
Blog Post

Abraham Lincoln speaks to community managers

Rosemary O'Neill ·
Today is Abraham Lincoln's real birthday.     There are so many things to admire about this man who endured setback after setback and persevered to become one of our greatest Presidents, but I did a little digging and found some...
Blog Post

What is your community manager personality type?

Rosemary O'Neill ·
Can you spot your community manager or moderator in this list? Wizard of Oz - You hide behind the curtain, making grandiose pronouncements in a booming voice. No-one is allowed to see your real face. Ninja - You slip in and out unnoticed, knifing...
Reply

Re: Have the "last login" parameters changed?

Lori ·
Hi, Mary! If you put your cursor in the field that says "After" or "Before", you can enter a date (or use the calendar picker). So you can choose between 11/1 and 12/1, if you want. Is that what you're looking for? Lori
Reply

Re: Have the "last login" parameters changed?

MHK@CS2 ·
Oh for crying out loud. And it's not even a Monday. Yes, that is exactly what I needed - thanks, Lori!! PS - I think a brain-fart graemlin would be a splendid add for 2019.
Reply

Re: Have the "last login" parameters changed?

Dave Dreezer ·
Monday, Monday, so good to me Monday mornin´, it was all I hoped it would be
Reply

Re: Have the "last login" parameters changed?

Lori ·
Wait--it's not Monday??
Question

Topics that build community

ST ·
To Community Managers and Moderators Do you post topics to generate conversations and build your community? Our Bose Portable PA Community is dedicated to performers. Most of the conversations tend to be technical, and I'd like to see us get back to celebrating what we do as well as the technology we use to do it. You can see some of the starter topics here: Getting To Know You Do you do this in your community? What kinds of questions do you ask? Please share your experiences. Thank you, ST
Reply

Re: Topics that build community

neil ·
Hey ST, We ask this question all the time -- what will build "community." Our site has a decent size following and we've been using Hoop.la and its earlier incarnations since 2002. We've seen the level of engagement go down even though visits are up. I call this the Facebook-effect. People these days get their online jollies talking to their friends and family members on FB and Instagram. People seem to want privacy, and to "get in and get out." Have you thought of your "quid pro quo" ? Your...
Reply

Re: Topics that build community

ST ·
Thank you, Neil! I appreciate the time you took to check us out and look around. I'm very close (too close?) to what happens in our community. It was good to hear your observations from a distance. We also have a couple of active Facebook groups. Same products, completely different mindset of the people who go there. We're planning a major face-lift and reorientation for all our community touch-points. I appreciate your thoughts and ideas. I'll add them to the white board. ST
Reply

Re: Topics that build community

neil ·
You’re welcome. Re: “Same products, completely different mindset of the people who go there.” So let’s talk: Why is FB more chat-inducing than Hoop forums? Is it because people have their own FB page and thus feel more invested in the platform and likely to spend more time there? What if Hoop Content Blocks were more like the FB Newsfeed — scraping new posts from the entire site to the Homepage? What if Admins could see what forums are being “followed” so we’d know which ones to feed and...
Reply

Re: Topics that build community

ST ·
Hi Neil, I can't prove this, but I think there are segments of our users who are active on Facebook anyway (promoting their business) so it's easy to drop in to see what's happening in our Facebook-related groups. Facebook groups are a click away from other groups, other individual feeds, and a never-ending stream of dopamine inducing social rewards . There's greater incentive to be on the Facebook platform and very little investment required to engage with it. Hoop.la is an island unto...
Comment

Re: 2013 State of Community Management Report

neil ·
Paying someone to watch over more than just the interface is a good idea.
Comment

Re: 2013 State of Community Management Report

Rosemary O'Neill ·
Right Neil, because an interface is not a community...people are. Thanks for adding that insight!
Comment

Re: Tips for Sharing Online Community Management Duties

Jonmark Weber ·
Is one of the duties of the Administrator to create fancy, well structured lists? Because I must say, good job!
Comment

Re: Your first day as a community manager

LittleOddMe ·
Originally Posted by Rosemary O'Neill: One final tip: there's no crying in baseball. This job requires someone who can think on their feet, be resourceful, deal with slings and arrows effectively, suppress their own ego, and keep a cool head at all times. It's a tall order, but you're not alone out there! D*mn straight. I think my year long stint as a forum moderator of two forums stretched me more personally than any other job has before. I have the greatest of respect for anyone who does...
Comment

Re: Your first day as a community manager

Rosemary O'Neill ·
So right, LOM, and that's another great tip: be ready to admit if you screw up. Thanks for adding that one in there....it's an important one.
Comment

Re: Your first day as a community manager

J.C. ·
Was this an offer to be a Community mgr? Lil FYI, the main page video does not show up in IE 9. It's just a red x, unless you hit compatibility mode.
Comment

Re: Your first day as a community manager

Oggbad ·
That was a generous offer in my email Rosemary, of "one of the coolest, most challenging jobs on earth".(In the email that was sent to everyone who has a watch on Social Strata I would guess). Not sure I can fit in the post of 'community manager' in as I am a full time grandparent these days and looking after my kids is far and away more preferable than a similar job on the UK Big Brother forum.......... Good luck though
Comment

Re: Your first day as a community manager

Rosemary O'Neill ·
Thanks JC, we'll look into that bug... Little did I know that the way I chose to start this blog entry would confuse so many people! Sorry about that... We're also dealing with a possible notification glitch that sent email notices to a much larger group than it should have. If you received the email notice of this post and didn't want it, we apologize!
Comment

Re: Tips for Sharing Online Community Management Duties

ST ·
Great points Rosemary. Maybe this could be a Hoop.la blog post. ST
Blog Post

The 2012 State of Community Management Report

Rosemary O'Neill ·
This detailed report, which is 64 pages long, was released by The Community Roundtable earlier this year.   I knew it would be full of interesting ideas, because The CR consists of a large brain trust of community managers and...
Blog Post

2013 State of Community Management Report

Rosemary O'Neill ·
Every year, the Community Roundtable does some amazing legwork and pulls together a comprehensive report on the State of Community Management. This year's report will be broken out into a series of content, with the first release focused the...
Blog Post

Your first day as a community manager

Rosemary O'Neill ·
Congratulations!  You just landed one of the coolest, most challenging jobs on earth.  Now what? As you start your first day as a new community manager, remember you are moving into a house where someone else arranged the furniture, picked...
Blog Post

Pointers for getting out of the trenches & getting things done

Judi Huck ·
This is our very first guest post, thanks to our friend Judi Huck.  She has words of wisdom about getting it all done! Judi Huck is a community consultant at FeverBee, which has developed a professional community management...
Blog Post

Tips for Sharing Online Community Management Duties

Rosemary O'Neill ·
Every online community needs admins or community managers, moderators, members, and the odd troll here and there. With so many people involved, sometimes it's hard to divide the responsibilities. This post will offer some advice on how duties can be...
Blog Post

Interview with Lynda Mitchell of Kids with Food Allergies

Rosemary O'Neill ·
Today, we bring you an in-depth interview with Lynda Mitchell, an outstanding role model if you're interested in how to build a thriving community and make the world a better place at the same time.  She is the founder of Kids with Food Allergies...
Suggestion

Library of stock messages/message templates

MHK@CS2 ·
I would like to suggest that admins have the ability to store and retrieve a library of message templates that can quickly be sent either via a Notify Member message under Manage Members, or for those accounts with QuestionShark, via that platform as well. We have several such messages that currently have to be copied and pasted into individual messages manually when we reach milestones within a client project. It would be great to be able to check "use template" and then see a list of saved...
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