Tagged With "Advanced Reporting"

Blog Post

The Custom Page Permissions Release

Ted O'Neill ·
Custom pages became a little more powerful with this software update.
Comment

Re: QuestionShark Reporting Improvements

Rajesh Maurya ·
Hi Ted, Can you roll out this on our QA site - http://esmashcommunity-qa.accelya.com/ ? Regards, Rajesh
Comment

Re: QuestionShark Reporting Improvements

Ted O'Neill ·
Hi Rajesh- I've responded to you about this on the support ticket you created. Thanks!
Blog Post

QuestionShark Reporting Improvements

Ted O'Neill ·
This week, we will be rolling out a Hoop.la update that focuses on some really nice enhancements for QuestionShark, our customer support module. Let's review what's new: 1.  Support Queue The new Support Queue is accessible only by your support reps and allows them (and their managers) to easily triage all topics in the queue.  You can easily filter the queue by product, topic type, status, assigned rep, and more. 2. Beefier Advanced Reporting Stats for Support Topics If...
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