Tagged With "question"

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Re: Data migration

Dave Dreezer ·
Hi, As the site owner you can always access your data. In the web services panel you can make a complete backup of the database. Go to http://(your site here)/config and log in. Use the lost password link if you've lost it. Once you log in, in the top group of links - left side - select "create/restore backups" and on the resulting page you'll see that you have options to backup all or part of your data. If you're looking to migrate to a different forum system you'll need the database which...
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Re: Is there a way to display pop-up polls when someone enters the site?

Rosemary O'Neill ·
Hi! Yes you could use the news flash feature to put content in a pop-up. It's got a WYSIWYG box, so you can put links, text, etc in it. Potentially you could put a link to a survey so they can click to respond.
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Re: Is there a way to display pop-up polls when someone enters the site?

Rosemary O'Neill ·
One of my teammates just reminded me that you could make this even more interactive by embedding a survey into the News Flash. To do that, just create a Survey with the question you want to use, then copy the "embed this survey" code that shows up at the bottom of the survey interface. Then go to the News Flash creator (toggle to the "source code" button in the WYSIWYG box) and paste the embed code. Just let me know if you need any help!
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Re: Is there a way to display pop-up polls when someone enters the site?

HeatherLillico ·
Okay thanks I'll try that and let you know if it works!
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Re: How to make foundation/Hoop.la unresponsive?

Slaz ·
Nevermind. I've found a way to make header images resize properly in a desired way by making use of tables, while keeping the navigation area responsive. Sorry for being so ignorant to responsive design, it's just new to me!
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Re: Can I restrict access to Question Shark to specific members?

Lori ·
Hi, ST! Happy New Year! Yep, you can do that with a Permission Circle: the applicable permissions are under General: Post Support Topics, View Support Topic Subjects, and View Support Topics. Just create the circle and add your members...or if you want to give an existing circle that permission, you can just add the circles to those permissions via this page: https://www.bosepro.community/cp/permissions/general Hope that helps! Lori
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Re: Can I restrict access to Question Shark to specific members?

Michael Farris ·
Hi ST I recall our conversations about this. What Lori suggests is the way to go. The 'Premium group' is just a special instance of a permission circle that a user pays to enter. Take a look at the Feepod section in your control panel for details.
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Re: Can I restrict access to Question Shark to specific members?

ST ·
Hi Lori, Michael Happy New Year! Both. What I really need to do is restrict access to Question Shark to one group. Do I have to use a recipe to automatically add members of the group to the permission circle? The issue will be doing that for 1300 existing members of the group. Can you see an easier approach to this? Please try answer without using the word Enterprise . ST
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Re: Can I restrict access to Question Shark to specific members?

Lori ·
Hi, ST: Are the 1,300 already part of a circle? How many members are there that are NOT part of the 1,300?
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Re: Can I restrict access to Question Shark to specific members?

ST ·
Hi Lori, The 1300 are not part of a circle. They will be migrated from EVE into a new group in Hoop.la in 10 days. The new group is called Pro Audio . We had previously called that group Installed . We have the other existing group called Portable. It has 12,000 members. They don't need access to Question Shark. ST
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Re: Can I restrict access to Question Shark to specific members?

Lori ·
Hi, ST: It looks to me as if we are planning on importing the Pro Audio members directly into their own group. Once that's done, it will be easy to go to create a Permission Circle called "Support Access", and assign the appropriate permissions to that circle. Then, you'll go to the site-wide search for members (in the control panel), select only the Pro Audio group, and add them to that Permission Circle. Make sense?
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Re: Can I restrict access to Question Shark to specific members?

ST ·
Hi Lori, Thank you. I'll check that out. I have a few members in the Pro Audio now so I can check out. I guess that I'll have to use a recipe to add members who join the group going forward. ST
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Re: Can I restrict access to Question Shark to specific members?

Lori ·
You could set up that Permission Circle now, actually.
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Re: Can I restrict access to Question Shark to specific members?

ST ·
Hi Lori, I've got the Support Access Permission Circle set up now (site level). How do I move all the members of Pro Audio into the Permission Circle? When I do a search for members at the site level, I don't see a way to select all members in a group. When I go to the group level and select all members, my options to add to Permission Circles are restricted to Permission Circles at the group level so I can't see Support Access (created at the site level). I created a new Permission Circle...
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Re: Can I restrict access to Question Shark to specific members?

Lori ·
I recommend setting up the Permission Circle for Support Access at the site level, not the group. Then, when you go to Member Search (at the site level), scroll down until you see Group, and choose Pro Audio. You'll have to choose another filter (I'd choose Active, under Status). Once you get your search results, select them all, and then choose "Add to Permission Circle" from the dropdown .
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Re: Can I restrict access to Question Shark to specific members?

ST ·
Hi Lori, I'm missing something here. I'm on this page: https://www.bosepro.community/members and I don't see a way to "scroll down until you see Group, and choose Pro Audio." While we're talking about that page, here's a screen shot. Do the avatars look extraordinarily large to you?
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Re: Can I restrict access to Question Shark to specific members?

Lori ·
You'll have to search for those members (see my reference to search above), so you'll want to be here: https://www.bosepro.community/cp/manage-members NOW try.
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Re: Can I restrict access to Question Shark to specific members?

ST ·
Got it! Thank you. Aaagh - it's Friday. While I go and look at Recipes, do the avatars in my screenshot above look crazily big to you? ST
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Re: Can I restrict access to Question Shark to specific members?

Lori ·
No, they look like every other Hoop.la site.
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Re: Can I restrict access to Question Shark to specific members?

ST ·
Okay - I've looked at Recipes. Is there a way to automatically add a new group member (Pro Audio) to the Support Access Permission circle? I'm not seeing a trigger that will catch when a member joins a group. I'm not seeing an action to automatically add a member to a permission circle, (although I thought I had seen that as an option before). Friday.... hmm. ST
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Re: Can I restrict access to Question Shark to specific members?

Lori ·
It should happen automatically: if you set it up so that all members of the group Pro Audio are in the support Permission Circle, every time someone joins Pro Audio, they'll be in that Permission Circle (much like every time someone joins they are automatically in the All Members Circle). No recipe needed for that one. You can use Recipes to add someone to a Permission Circle, and you can also use Permission Circles as a condition (e.g. if someone is in the Support Permission Circle, you can...
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Re: Can I restrict access to Question Shark to specific members?

ST ·
Yes, I see that - I just created a new member and it was automatically added to the Support Access permission circle. I just ran into a weird little gotcha. The Pro Audio group is private. New members are automatically joined, but their ability to post is subject to their membership being approved. BUT The new member I just created has read/write access to Question Shark, even though I have not yet accepted the member through member moderation. That's not going to work for us. Is it possible...
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Re: Can I restrict access to Question Shark to specific members?

Lori ·
I'm going to have to consult to see how we can work around this, ST. I'll get back to you, OK? Have a nice weekend!
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Re: Can I restrict access to Question Shark to specific members?

ST ·
Thank you Lori. Have a great weekend. ST
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Re: Can I restrict access to Question Shark to specific members?

Lori ·
Hi, ST: We've discussed this, and there's no way to do what you want with your current setup. QuestionShark is a community-wide feature, and the only way to restrict it's use to a single group would be to have separate communities. Lori
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Re: Can I restrict access to Question Shark to specific members?

ST ·
Hi, Lori, Thanks for looking into this. I appreciate it. I'll have to re-think how we use Question Shark. ST
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Re: Question Shark documentation

Ted O'Neill ·
Hi ST- I've answered your questions below. Can you assign topics to specific agents Yes. Can we measure response time to first response - No time to disposition - No track types of disposition (agent closed, customer closed, unresolved but unanswerable) - Not those specific ones, but I'll go into more detail below Can we sleep a topic (turn off the response time meter) - No Can we reassign a topic to a different agent - Yes Can we set the order and size of an agent's queue - No e.g. FIFO set...
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Re: Question Shark documentation

ST ·
Hi, Ted. Thank you. Is there document that provides an overview? ST
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Re: Question Shark documentation

Ted O'Neill ·
Hi ST- There is no written overview for that module currently, but we'd be happy to write one up for you, and/or give you a demo on QuestionShark sometime, if you like. If you'd like a demo, let us know... and even if not, I'll make sure you have an overview doc by Monday.
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Re: Question Shark documentation

ST ·
Hi, Ted, There's no rush. Certainly no looming deadlines or decision inflection points. No one need forgo time off over this. Please. ST
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Re: Question Shark documentation

Ted O'Neill ·
Hi ST- Okay cool, if it is not a rush, we may push it a couple of days. This is part of a larger project to get more info on the site per module, so it's just a matter of pushing the QuestionShark info to the top of stack.
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Re: Question Shark documentation

Ted O'Neill ·
Hi ST- I've attached a QuestionShark overview for you. If you have any further questions, of course, please fire away. Have a great week!
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Re: Question Shark documentation

ST ·
Thank you, Ted. ST
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Re: Question Shark documentation

Ted O'Neill ·
You're welcome! Note that there were a few typos in that doc, so I uploaded a corrected version a few minutes ago.
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Re: Premium Membership Question

Lori ·
Hi, Wiekus: We typically pay out around the 15th of each month. While you won't see the payment directly in your control panel, you'll get an email from us when the payment is made. Hope that helps! Lori
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Re: Premium Membership Question

Wiekus ·
Thanks Lori appreciate it , will wait for the email, it helps a lot, you can close this topic now.
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Re: Premium Membership Question

Lori ·
You're welcome!
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Re: Hoopla 2.0 Questions...Here we Go!

Brian Lenz ·
Hi Rich, You know we're here to help, so I'll tackle your questions below: 1) The only time double-clicking is required currently is when there is some kind of hover event (such as a dropdown menu) when you click. The vast majority of links on your site only require a single click to open. The most common example where a double-tap is necessary on a touch device is the horizontal nav menu; since there are dropdown menus, the first tap is a "hover" event to open the dropdown menu and the...
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Re: Hoopla 2.0 Questions...Here we Go!

Rich Melvin ·
Good news on questions 2 and 3. With regard to question 1, that problem is not just limited to drop-down menus. If you go to the RECENT POSTS widget on an iPad, every link there requires two clicks to open it.
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Re: Hoopla 2.0 Questions...Here we Go!

Brian Lenz ·
Yeah, I didn't mean to imply it was limited to purely dropdowns; that's just the best example of a hover event. For the widget sidebar, there is a hover event on those that causes the "embed this widget" icon to appear. That is going away in Hoop.la 2.0, so you won't have to double-tap the widget links in 2.0.
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Re: Hoopla 2.0 Questions...Here we Go!

Rich Melvin ·
Excellent! Thanks Brian.
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Re: Hoopla 2.0 Questions...Here we Go!

Brian Lenz ·
You're welcome, Rich!
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Re: Permissions required to create a knowledge base article in Question Shark

Ted O'Neill ·
Hi ST- The "Moderate Support Topics" permission controls who can create knowledge base articles. in a nutshell, only QuestionShark support reps/moderators can create knowledge bases articles.
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Re: Permissions required to create a knowledge base article in Question Shark

ST ·
Hi Ted, That's interesting. I tried to add my group Pro Audio Administrators to the Moderate Support Topics section. But when I clicked the green button at the bottom, Pro Audio Administrators was removed. Is that the expected behavior? Thanks, ST
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Re: Permissions required to create a knowledge base article in Question Shark

Ted O'Neill ·
Hi ST- Sorry about that! I had forgotten that that permission is currently reserved solely for the Support Reps permissions circle. Thus, you will need to add those members individually to the Support Reps permission circle for now to allow them to create knowledge base articles. We will also discuss this internally to see if we can change that behavior. I don't recall the exact reason why that permission is reserved for the Support Reps permissions circle, but it is possible we can loosen...
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Re: Permissions required to create a knowledge base article in Question Shark

ST ·
Hi Ted, I have added the individual members to the Support Reps. It means that the permissions feel a bit scattered because I have to remember to maintain the member in the support circle I created AND Support Reps. I'll be watching for a change. Thanks! ST
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Re: Permissions required to create a knowledge base article in Question Shark

Ted O'Neill ·
Yeah, it would definitely be more convenient for you to do it the other way, but I will report back later to see if it is something that can be changed in the future or not.
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Re: Permissions required to create a knowledge base article in Question Shark

Ted O'Neill ·
Hi ST- We took a closer look at that 'Moderate Support Topics' permission and it turns out the limitation that was preventing it from being applied to any permission circle was outdated (based on an old feature set). Thus, we do plan to remove that restriction, which would allow you to grant it to the permission circle you wanted. Look for this to be done in a 'hot fix' release in the very near future. We will post here when that is done!
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Re: Permissions required to create a knowledge base article in Question Shark

Ted O'Neill ·
Hi ST- There is a bit more work to this than we originally thought, so the change is going to happen but it won't be in a "hot fix". It will instead happen in our next full release, which should still be within the next 2-3 weeks, hopefully. We'll keep you posted. Thanks!
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Re: Permissions required to create a knowledge base article in Question Shark

ST ·
Thanks, Ted. I appreciate it. ST
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