2013 State of Community Management Report
Rosemary O'Neill
Community Management
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Blog Post CommentPaying someone to watch over more than just the interface is a good idea.
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Blog Post CommentRight Neil, because an interface is not a community...people are. Thanks for adding that insight!
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Blog Post CommentGreat stuff. One question: In the Activity Point formula, there's a reference to points earned for the author having a post on a support topic "marked as best answer." Can one enable this "best answer" feature in their own community forums? If so, how? I can't seem to locate this option on Hoop.la. Thanks.
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Blog Post CommentHey Julia, Your site should not be seeing that activity event. It should go away in a future release. Sorry for any confusion that may have caused you.
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Blog Post CommentJust to clarify what Jonmark said... the "mark as best answer" action is a feature in QuestionShark, our customer support product/module. Thus, sites that do not have QuestionShark enabled will never have that option available.
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Blog Post CommentWow the page views is a wonderful addition, thank you so much. Is this tallying ONLY those who click and read at the website and NOT those who read it via email?
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Blog Post CommentThe page views will increment when a user views a topic/blog/clip via the website (standard or mobile). We do not track page views for users viewing the a post via email notification.
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Blog Post CommentLike the release, wish the name was better. How about: "Lies, damned lies, and statistics" (What are 3 kinds of lies) Or "Richard's Wet Dream" Or...
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Blog Post CommentHi Ted, Can you roll out this on our QA site - http://esmashcommunity-qa.accelya.com/ ? Regards, Rajesh
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Blog Post CommentHi Rajesh- I've responded to you about this on the support ticket you created. Thanks!