Tagged With "Data"

Reply

Re: Upcoming data center move

Ted O'Neill ·
Update for Eve Community Customers on "Shared" Accounts If you have a smaller ("shared") Eve Community account, you know that we originally scheduled your data center move for yesterday but had to cancel it. We've now rescheduled that for this Saturday, June 12th. There will be two phases for all shared accounts, one starting at noon pacific, and one starting at 4:00 PM pacific. Each group should expect up to 8 hours of downtime during the move (but hopefully much less than that). If you are...
Reply

Re: Upcoming data center move

bill ny ·
Ok, I've got it figured out on what I need to do this Saturday. For those who use another email server other than eve, I was told that our email accounts will not work if you... "Option 1) Delegate the Name Server record for your site or subdomain to us." So, I was told that, for me, my best bet was to do option 2... "Update the A record for your site to your new IP address." I wanted all to be aware that if you use option 1, and your email is hosted by the register, you will need to also...
Reply

Re: Upcoming data center move

Dave Dreezer ·
If you are delegating the entire domain to us, and you are hosting your mail elsewhere please open a ticket here on our support site so that we can be sure that your mail continues uninterrupted.
Reply

Re: Upcoming data center move

Auctiva ·
We have not received IP's for all 3 communities. Only 2/3. How would I go about contacting someone to get the rest of this information? I need to know what the new IP is going to be for community.auctiva.com. You can send this information to the current email address in our account. Thanks!
Reply

Re: Upcoming data center move

Dave Dreezer ·
I've sent it again. If you still don't have it please let me know asap. Thanks!
Reply

Re: Upcoming data center move

bill ny ·
I was on our site today from 2:30 Eastern awaiting the shutdown. As you promised, it started for me a little after 3 Eastern. Great job in keeping to the schedule as 3 Eastern is Noon Pacific. After completing my changes, I received this email from Register.comKind of blows the initial time frame of 4 hours, and the updated time frame of 8 hours, to bits. I think Register sends this out so you don't bother them for 24hrs. I've done this before and I don't remember it taking 24 hrs. In case...
Reply

Re: Upcoming data center move

Dave Dreezer ·
Your DNS is already pointing to the right IP, Bill, and the first group servers are coming back up now. The reason they tell you 24 to 48 hours is that some times it takes that long for personal computers, cached name servers, proxy servers, or whatever else might be between you and your website to catch the change. The TTL (time to live) on the record is 86,400 seconds, so it could take up to that long for the DNS to thoroughly propagate, but the change was definitely made already.
Reply

Re: Upcoming data center move

cathy ·
My general site is up, but my EVE community is down. I'm not sure how this relates to the server move, but as it happened today, I have to believe it is related. Cathy www.starwarscards.net
Reply

Re: Upcoming data center move

Ted O'Neill ·
Cathy-looks like your eve site us up now, too. And yes, it was all part of the data canter move. Thanks for your patience!
Comment

Re: Behind the Scenes - Cord Mania

Lori ·
I heard those cords are like boa constrictors.
Comment

Re: Behind the Scenes - Cord Mania

Steven ·
Network Spaghetti!
Comment

Re: Behind the Scenes - Cord Mania

I really hope that isn't Jeff's desk
Comment

Re: Behind the Scenes - Cord Mania

Rosemary O'Neill ·
No, he's safe...at least I'm pretty sure...it does get dark back in "the cave..."
Comment

Re: 2013 State of Community Management Report

neil ·
Paying someone to watch over more than just the interface is a good idea.
Comment

Re: 2013 State of Community Management Report

Rosemary O'Neill ·
Right Neil, because an interface is not a community...people are. Thanks for adding that insight!
Comment

Re: Behind the Scenes - Data Center Move

James The Jovial Jester ·
Hmmm Thats a scaled up version of what is behind my computer!! More pictures please and good luck!! Gets this in before the whole thing crashes
Comment

Re: Behind the Scenes - Data Center Move

sbevis ·
Who had to do all the crimping of the cables? It always makes my fingers hurt.
Comment

Re: Behind the Scenes - Data Center Move

Rosemary O'Neill ·
I believe Barry, Jonmark, Brian, Jeff, and Don were the primary crimpers. It truly did not look like fun. (But I think that phase is done now )
Comment

Re: New security options for Hoop.la Enterprise

Ted O'Neill ·
Update: we have now consolidated both of those add-ons into one new Premium Security option that includes even more security goodness, like: Redundant DoS/DDoS mitigation Isolated firewalls per customer Active cyber defense
Comment

Re: Preliminary Data: How Social is Your Business?

Soulati ·
The confusion surrounding social marketing is palpable. Whenever I speak with folks they believe it's only about posting to Facebook and Twitter. No one really knows how to engage customers. Now that I am blogging and writing social media posts for clients, it's a longer haul to earn traction. People and companies are so behind and had they engaged 3 years ago when everyone was excited to like, share, follow it would be easier today.
Comment

Re: Preliminary Data: How Social is Your Business?

Soulati ·
P.S. Can I share this on LinkedIn? Or are you not there?
Comment

Re: Preliminary Data: How Social is Your Business?

Rosemary O'Neill ·
LinkedIn share button is coming...meanwhile, you can copy paste the URL into the LinkedIn post box and it should work fine (should you be so inclined). And I totally agree that confusion is rampant right now. Seeing the data from this study really gives perspective on how many folks are still figuring it out as they go.
Reply

Re: The EU General Data Protection Regulation (GDPR)

Rosemary O'Neill ·
Hi ST! Funny you should ask...I was thinking of doing a blog post about that soon. We're aware of the upcoming EU GDPR deadline next year, and taking steps to make sure we can offer GDPR compliance. If there are other international privacy rules that shake out of those discussions, we'll keep tabs on those as well. We definitely have a good percentage of customers with non-US based community members!
Reply

Re: The EU General Data Protection Regulation (GDPR)

Lori ·
Hi, ST! I'll just add here that we do comply with the EU-U.S. Privacy Shield Framework, and are listed in their directory. Lori
Reply

Re: The EU General Data Protection Regulation (GDPR)

ST ·
Hi, Lori. This is great news. It's no surprise that you're out in front of this. I'll be watching for that blog post. ST
Reply

Re: The EU General Data Protection Regulation (GDPR)

ST ·
Hi Lori, Did you write that blog post about GDPR? Have published what you're doing about GDPR? Thanks, ST
Reply

Re: The EU General Data Protection Regulation (GDPR)

Rosemary O'Neill ·
Hi ST, we haven't shared our blog post about that yet because our approach is still subject to change (as the EU's interpretation of the rules is also subject to change). As soon as we have something firm, we'll go live.
Reply

Re: The EU General Data Protection Regulation (GDPR)

ST ·
Hi, Rosemary. I'll be watching for it. Thanks, ST
Blog Post

2013 State of Community Management Report

Rosemary O'Neill ·
Every year, the Community Roundtable does some amazing legwork and pulls together a comprehensive report on the State of Community Management. This year's report will be broken out into a series of content, with the first release focused the...
Blog Post

Behind the Scenes - Data Center Move

Rosemary O'Neill ·
Good Thing We Have a Long Hallway We are in the process of a data center move, and the guys have been busily working on organizing the miles of cords that go along with it.  It's an impressive operation, in which low-tech (literally cutting and...
Blog Post

Behind the Scenes - Cord Mania

Rosemary O'Neill ·
This is what remains after you change data centers.  It appears that this stuff is breeding...better go make sure no-one is missing...
Blog Post

New security options for Hoop.la Enterprise

Ted O'Neill ·
We've added two new add-ons for Hoop.la Enterprise - Total Data Encryption and HIPAA Compliance - for regulated industry communities.
Blog Post

Preliminary Data: How Social is Your Business?

Rosemary O'Neill ·
Leader Networks, a social strategy consulting firm, has recently released its preliminary findings from an ongoing study called the Social Business Benchmark Project.  The study is designed to assess how the trend toward "social business" has...
Question

The EU General Data Protection Regulation (GDPR)

ST ·
Hi, Does Hoop.la comply (or help us to comply) with The EU General Data Protection Regulation (GDPR)? http://ec.europa.eu/justice/data-protection/reform/index_en.htm I've heard that there may be similar regulations in other regions of the world coming soon. Do you have plans for compliance in other regions? Thanks, ST
Announcement

Upcoming data center move

Dave Dreezer ·
Hi everyone- We are moving to a new data center this month. As part of that transition, we'll be physically moving the servers for your Eve Community over the next three weeks. All of our shared customers have already been emailed, the rest of our...
Knowledge Base Post

How to find members within a certain geographic radius (Admin)

Rosemary O'Neill ·
If you are a community admin, you can filter for a list of members located within a certain geographic radius. First, make sure you're collecting geographic information from your members. Go to Basics > Profile Fields and select Geographical Data (Postal Code and Country). This information can be required or optional, and you can decide whether it is visible to other members or only to admins. To filter for geographic location, go to Manage Members > Manage/Search. Click Search by...
Question

Can we find out # of inactive members?

Emma Firsten-Kaufman ·
Is there any way to find out how many of our members have suspended all notifications from our site (i.e. how many are no longer active members)? Thanks! Emma
Reply

Re: Can we find out # of inactive members?

Rosemary O'Neill ·
Hi Emma, the easiest way to surface that list of members is to go to your Manage Members area, and filter by "last visit" date. Choose a date possibly a few months ago, and you'll see who hasn't visited the site recently. Once you have the filtered list, you can send out a communication using the "notify members" in the dropdown to say "hey, we miss you!" You can also set up an automatic recipe to do this periodically...Just go to recipes, and choose " Contact Members Who Have Been Inactive...
Reply

Re: Can we find out # of inactive members?

Emma Firsten-Kaufman ·
Thanks for your help, Rosemary!
Reply

Re: The EU General Data Protection Regulation (GDPR)

Rosemary O'Neill ·
We're treating this much like COPPA in the past, we're going to provide tools that you will need in order to comply with GDPR as we've interpreted it (you'll of course want to get your own legal opinion for your own use case). And we're trying to have our solution in place prior to the May deadline. The first step was our recent release which allowed members to delete themselves. A lot of nuance is required because the guidelines don't provide a ton of specifics about social content and how...
Reply

Re: The EU General Data Protection Regulation (GDPR)

Lynda ·
Hi Rosemary! Can you confirm that Hoop.la will be in compliance with the GDPR? it sounds like you are working on it. Thank you! Lynda
Reply

Re: The EU General Data Protection Regulation (GDPR)

Lynda ·
Thanks Rosemary. I was also thinking of COPPA with regard to how to approach complying with GDPR. I know GDPR is a lot more complicated, though.
Reply

Re: The EU General Data Protection Regulation (GDPR)

El Loro ·
It appears that the link goes to a page which no longer exists. I think that the replacement page is: https://ec.europa.eu/commissio...-protection-rules_en
Reply

Re: The EU General Data Protection Regulation (GDPR)

Rosemary O'Neill ·
I meant to include this link, which has some good simple explanations of the rule: https://ec.europa.eu/commissio...-protection-rules_en . My epic blog post about this should be ready within the next week or so.
Reply

Re: Member activity and profile questions

MHK@CS2 ·
Hi Lori! Clarification – I see that our members do have points, but they can’t see them (right?) so I could use that, I think. Sorry! Mary
Reply

Re: Member activity and profile questions

Lori ·
Don't be sorry! I grabbed this because I wanted it...but I have to go out for bit. Hang tight, and I'll get you some answers when I get back!
Reply

Re: Member activity and profile questions

MHK@CS2 ·
No rush -- none of this is urgent
Reply

Re: Member activity and profile questions

Lori ·
Hi, again, Mary! 1. There isn't a way to run a report that shows how often a member is logging in. As you suggested, points is the way to go, and you're right: your members cannot see their points, but you can. 2. There isn't a way for you to see your member's notifications (or edit them) at this time, but we've got something in the system for that--I just don't know when we'll see it. As always it might be available as a Feature Expedite, so let me know if you want me to get you a quote for...
Reply

Re: Member activity and profile questions

MHK@CS2 ·
Thanks, Lori! Thanks for the info – I will mull these over and let you know if I have follow-up questions or want a quote for anything. I have been using the member search today to send reminders to certain groups of people, and hit upon a suggestion: it would be great to be able to search not just by points, but also by rank… So for example we could reward the most active members, and reach out to the least active, without having to search for specific point ranges. Mary
Reply

Re: Member activity and profile questions

Lori ·
Hi, Mary! I've got an idea of how you can make the rank thing for you. If you enable Community Rank, and then hide it, only YOU will be able to see the rank. Then, you can set up a widget for yourself and keep it on an admin-only page, and you can see the highest-ranked members anytime you want! If that sounds like a good idea to you, I'll walk you through the steps to accomplish that. Lori
×
×
×
×