Tagged With "email"

Comment

Re: 5 Potential COPPA Changes that May Affect You

Hi Rosemary, Thanks for the COPPA update. Can you call out the cavalry on the eve question shark forum? There are a bunch of us whose entire websites and forums have been down for an hour without response from social strata. Thanks so much.
Comment

Re: 5 Potential COPPA Changes that May Affect You

Harold ·
I think the basic age limit should be raised to 18. Just had a high school senior friend me on Facebook simply because I graduated there 25 years earlier. I seriously doubt that she would really want to hang out with a 43 year old truck driver.
Comment

Re: 5 Potential COPPA Changes that May Affect You

Rosemary O'Neill ·
You're welcome Lynda! And the cavalry resolved the issue yesterday...I'm looking to improve our outward communications when things like that happen; we'd like to be much more proactive than we were yesterday, and I'm sorry for that. Harold, I might agree with you. It's kind of funny that the actual age issue never really came up in their discussions. It's probably because there are certain situations where you wouldn't want to lock out 15-16 year olds.
Comment

Re: 5 Potential COPPA Changes that May Affect You

carolevans ·
The conversation about kids online is an interesting conversation. Sometimes it is tricky to navigate these waters. Do you guys staff an ip lawyers or do you use one from the outside. I would be interested to see how small businesses handle these issues.
Reply

Re: Server Shutting Down, Email Bouncebacks

Dave Dreezer ·
Hello Steve, I can't understand what you mean by this - "From inside my Infopop/EVE forum using staff@lakewoodbuzz.com I get this error message in Outlook regarding the downloading of bouncebacks from subscribers in the forum," I can however, tell you that we do not host the email for lakewoodbuzz.com or the actual domain itself. We do host lakewoodbuzz.infopop.cc, but our records indicate that there are no email addresses associated to this site. Email for staff@lakewoodbuzz.com appears to...
Reply

Re: Unsubscribe feature location?

Lori ·
Hi, Jason: You can direct your users to their profile, in the Preferences section. Under Profile and Appearance they'll see the checkbox for "Receive Emails from Administrators?" If they uncheck the box (and update the profile), they won't get your emails.
Reply

Re: How do I help a member who has forgotten her password and has no access to the email address of record?

Lori ·
First, you should attempt to verify that the user is who they say they are. Ask the user to provide you with some of the more obscure information found in their private profile. As an admin, you have the power to create custom fields for the profile, and make them required (or optional). It's a good idea to take advantage of a custom field for security use. If you're still not sure, send an email to the email address on the account to confirm that they would like to change the email address...
Reply

Re: Fraud Issue with Hotmail

Dave Dreezer ·
Good morning. You do have a working and valid SPF record for slowtalk.com. We do that for all of the sites that we host the DNS for, such as yours. You can validate that by checking here:http://www.kitterman.com/spf/validate.html Use the top box. Now, that said, here is the part that I think you might be dealing with. If the From: address is NOT a slowtalk.com email address then the SPF we have for you isn't used. The domain name of the From: address is that is looked at. So, if the email is...
Reply

Re: Fraud Issue with Hotmail

kimmer99 ·
Wow that was quick! Thank you! That sounds like the issue, as I did send it from a slowtrav.com versus a slowtalk.com address (totally forgot about that). Will try again with the slowtalk address and see how it goes. Thank you for your help.
Comment

Re: The Email Header/Footer Release

neil ·
Thanks! -Neil
Comment

Re: The Email Header/Footer Release

neil ·
Thanks! -Neil
Reply

Re: Disassociate style from emails

Ted O'Neill ·
Hi ST- You'll just want to make sure that the style you just created is not associated with emails. You associate styles on the Style Association control panel page. Go to your: Eve Control Panel > Eve > Display > Assignments page. You'll see a page like this: Note the "Email" rows under the Platform, Forums, and Chat sections... those are the rows you want to associate with a style that does not have javascript. Thus, you can either use one of our generic styles or create your own...
Reply

Re: Disassociate style from emails

ST ·
Thank you Ted, Sorry it took so long to get back to you. We were in the middle of a total face-lift of the site and there was a lot going on. Yes, this made sense and I was able to make a new Email style and associate that with the "Email" rows. Thank you.
Reply

Re: Disassociate style from emails

Ted O'Neill ·
Awesome! Glad to hear it. Have a nice weekend!
Reply

Re: Recipe request

Ted O'Neill ·
Thanks for the suggestion, Deb! This is definitely on our radar for a future release.
Reply

Re: Recipe request

DebAsWas ·
Re: Recipe request
Reply

Re: Recipe request

Brian Lenz ·
Hi Deb, You'll be happy to know that this request has now been implemented! You can create a recipe for new content and replies with a "Posted By Email" condition. With that condition, you can set up your recipe to match content/replies posted by email or content/replies not posted by email. Thanks again for the suggestion! Brian
Reply

Re: moderate member based on email post

Brian Lenz ·
Hello, Sorry I wasn't more clear. I explained only one half of the scenario. The other half is a new condition for the Member Registers trigger. For Member Registers , there is a new condition called Registered During Post By Email . You can use that trigger and condition combination to reject new registrations by email. It will in effect prevent the post from being made, as well. You can read more about The Templates Release that included these new recipe features here:...
Reply

Re: moderate member based on email post

Frenz.com ·
Thanks, got it now. Went another route... and ended up in the wrong place. Tried to start the recipe with a post by email.
Reply

Re: moderate member based on email post

Brian Lenz ·
Oh, good! Sorry for confusing you and sending you in the wrong direction
Reply

Re: moderate member based on email post

Frenz.com ·
Naw, sorry I didn't find it more easily. I'm just a UX chick stumbling through an interface... Tx again.
Reply

Re: moderate member based on email post

Brian Lenz ·
You're welcome! Have a great week
Reply

Re: Change user's LiveCloud email?

Dave Dreezer ·
Hi Jason, Send them to http://account.livecloud.com/profile and they can change the email for the account once they log in.
Reply

Re: Notification emails: remove poster's name from subject line??

E-Patient Dave deBronkart ·
To be more specific - For the email subject line, what we want is the topic's subject line, perhaps with a prefix, e.g. "[S4PMForum] Notification emails: remove poster's name from subject line??"
Reply

Re: Notification emails: remove poster's name from subject line??

Ted O'Neill ·
Hi Dave- Good idea. We'll add support for supporting this in a future release. The likely "fix" will be to make the subjects uniform for both new post notifications and comments/replies. I don't have an ETA for that at this time, but it has been added to our development queue.
Reply

Re: Notification emails: remove poster's name from subject line??

Morgan ·
Awesome idea!
Reply

Re: Notification emails: remove poster's name from subject line??

Former Member ·
( I am from the same group as Dave above ) I agree with Dave that this is a big aggravation for some of our members, but as with so many system tweaks curing one problem may spawn another. Let me explain. In this instance, without an indication of who wrote the new post, it forces the user to click in to each new note to see who has been posting. Thus the net effect of flattening your headers would be a lot more clicking for some because the header has been neutralized as a cue. To compare...
Reply

Re: Notification emails: remove poster's name from subject line??

E-Patient Dave deBronkart ·
I had the impression that Gmail's conversation mode is 100.0% driven by the subject line, not by metadata. But I just did a test - wrote myself a msg with the identical subject line as an existing thread, and it did NOT go into that "conversation." Here, for anyone who's not deeply familiar with it, is a decent description of the pros & cons of conversation view. http://www.techrepublic.com/bl...on-view-in-gmail/128 And I'll paste in a screen grab, taken just now, of how it helps keep on...
Reply

Re: Notification emails: remove poster's name from subject line??

E-Patient Dave deBronkart ·
And, btw, since Gmail conversation mode is apparently NOT driven solely by subject line as I thought, it does raise a fascinating question: how DOES it decide? I haven't found the spec for that. My next guess is that it's some combination of subject line and recipient list. But to test that, I just sent someone a test msg with the identical subject line of a previous msg between us, and it didn't collapse. Hm. This is potentially juicy because maybe we can find a way to do both, e.g. (as...
Reply

Re: Notification emails: remove poster's name from subject line??

Ted O'Neill ·
Thanks, guys.. and feel free to keep the conversation on this topic going here. We have not implemented any changes yet so everything is still fluid on what we can/should do in this regard. Personally, I see a lot of value in displaying the name of the commenter in the subject, but as you said it is not really clear how any of the various email clients group emails into conversations. It's not just Gmail to consider either and I suspect that there is no standard, though of course we can...
Reply

Re: Notification emails: remove poster's name from subject line??

E-Patient Dave deBronkart ·
Catching up on this one too - the more I think about this, the more I'm starting to think this would need to be a *user* parameter, not a forum parameter. Because different people do use email differently. So, here's hoping the code was written cleverly enough to make that viable without requiring re-engineering! I do know that for both the .org I'm serving, and for my own biz forum, the current functionality is a MAJOR concern for some users.
Reply

Re: Outlook 2010 and top margin

Lori ·
Hi, Jason: I found this article that may be of use to you. Hope that helps!
Reply

Re: Allow bulk-add of members to permission circles and comped premium memberships

Laura Johnson ·
Hi Lori, Any updates on this request under consideration?
Reply

Re: Allow bulk-add of members to permission circles and comped premium memberships

Lori ·
Hi, Laura: There's no update at this time.
Reply

Re: Allow bulk-add of members to permission circles and comped premium memberships

Lori ·
Hi, Laura! You should still be able to invite people to the site via the permission circle. Type the email address in the box, and then it will show up just under the box, with the word "(Invite)" next to it, if they aren't a member. Just select that, and then click the Continue button. Hope that helps! Merry Christmas! Lori
Reply

Re: Allow bulk-add of members to permission circles and comped premium memberships

Laura Johnson ·
Hi Lori, Thanks for the quick response. I tried that with a large number of email addresses, the system doesn't like it. Do I have to do it one email at a time?
Reply

Re: Allow bulk-add of members to permission circles and comped premium memberships

Laura Johnson ·
That is what it looks like..adding only one member at at time. I have created a private forum for participants of a training. In the past I was able to cut/paste from an excel spreadsheet (30-40) email addresses to add to a permissions circle (private forum) and the system separated them. I am now adding one email address at a time, or maybe missing something.
Reply

Re: Allow bulk-add of members to permission circles and comped premium memberships

Lori ·
It does look like that is no longer an option. It might be faster for you to use the Invite Members from your Members page, where you can put in a whole group at one time. You'd have to add them to the permission circle once they've joined. Looks like we need a suggestion to allow admins to bulk-enter invitations to permission circles, doesn't it? I can turn this into a suggestion for you, and then get something into the system.
Reply

Re: Allow bulk-add of members to permission circles and comped premium memberships

Laura Johnson ·
Hi Lori, That would be great if you added it as a suggestion, thanks! Can you also include the option to be added to inviting comped premium memberships? This may already apply in the code writing, but wanted to request that addition. Have a wonderful holiday!
Reply

Re: Allow bulk-add of members to permission circles and comped premium memberships

Lori ·
Done, Laura! Merry Christmas to you!
Reply

Re: Allow bulk-add of members to permission circles and comped premium memberships

Julie Usher ·
Yes, I am about to start premium memberships and would like to be able to comp my sponsors and contributors. Would love to see that feature added.
Reply

Re: Email Header Not Displaying Properly on iPhone

Julie Usher ·
Sorry, I meant it's shifted out of bounds to the left, not the right.
Reply

Re: Email Header Not Displaying Properly on iPhone

Brian Lenz ·
Hi Julie, I suspect the issue is related to a combination of things: 1) The size of your header graphic 2) The fact that Hoop.la's emails aren't responsive 3) The iOS mail client not adjusting the image size properly We have plans in the future to make emails responsive, but in the meantime, you will likely have to either reduce the size of the header image or accept the display misalignment in your iOS mail client. For more details, please see the previous support topic discussing this...
Reply

Re: Email Header Not Displaying Properly on iPhone

Julie Usher ·
Again, this should be fixed. The image is not too big - I uploaded to the specs (actually a touch smaller) than what you have in the prompts. One expects emails to be formatted properly on a site like this.
Reply

Re: Email Header Not Displaying Properly on iPhone

Brian Lenz ·
I understand, Julie. As I said, we have plans to make emails responsive in the future. In the meantime, the suggestions I gave are your best options. Your original support topic will suffice for addressing this in the future since it already covers this issue. Thanks, and have a nice Independence Day weekend!
Comment

Re: The @Mentions Release

helela ·
Thank you Ted
Comment

Re: The @Mentions Release

Katie Glass ·
Awesome, thank you!
Comment

Re: The @Mentions Release

Slaz ·
Mentions will be of good use, and is a more efficient way to address someone directly in a mass discussion then traditional 'quoting' which basically just copies text and formats it in a block. Also, usernames in profile URL's are pretty significant for search engines. As people are searching on these names and so your community may pop up in even more searches as long as that username is a big name in a respective community. This is also why Google, Facebook, and Twitter started supporting...
Reply

Re: verification of email

Ted O'Neill ·
Hi Heather- You can definitely contact all users with unverified email addressed. Like you said, search in your Manage Members control panel for all users with unverified email addresses. Select all of them. Then choose the "Email Member(s)" action at the bottom and write whatever message you like to them. As in, "Though you have registered on our site, you still need to verify your email address. Give them a link to your site and tell them to click on the "Resend Verification Email" link...
Reply

Re: verification of email

HeatherLillico ·
Thanks! I'll try that later this week
×
×
×
×