Tagged With "search"

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Re: Support Ticket Error Messages and Search Engine failure

bill ny ·
Hello there... I'm still having problems with the search engine. http://barthmobile.com/eve/for...31087061/m/850102061 No matter what search terms I use, that post or any of its replies will not return any results. http://barthmobile.com/eve/for...=1&search=Search http://barthmobile.com/eve/for...=1&search=Search http://barthmobile.com/eve/for...=1&search=Search etc...
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Re: Support Ticket Error Messages and Search Engine failure

Lori ·
Hi, Bill: We've reindexed your site. Can you please confirm that your searches work, now?
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Re: Support Ticket Error Messages and Search Engine failure

bill ny ·
It seems that I can not get on my site right now for some reason. It appears to be down?
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Re: Support Ticket Error Messages and Search Engine failure

bill ny ·
can't delete so you're reading this instead.
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Re: Support Ticket Error Messages and Search Engine failure

Lori ·
Hi, Bill: We had an outage at our data center this afternoon, which has just been repaired. I apologize for the inconvenience!
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Re: Support Ticket Error Messages and Search Engine failure

Ted O'Neill ·
Details on outage: https://www.socialstrata.com/s...t/170449488543629778
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Re: Support Ticket Error Messages and Search Engine failure

bill ny ·
Looks like my "Search Engine" is working again. This seems to be an ongoing issue that's reared its head many times in the past. I was told that my site is on an automatic re-index or maybe I was told that the "Then Recent Update" to my site would take care of proper re-indexing. Do we have a reason for why this is still happening?
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Re: Support Ticket Error Messages and Search Engine failure

Barry ·
we have not been able to determine why exactly the auto indexing fails time to time, this time in particular it was probably related to the server move. If it happens again please let us know.
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Re: Support Ticket Error Messages and Search Engine failure

bill ny ·
Thanks again... Appreciate the good work you're doing!!!
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Re: Support Ticket Error Messages and Search Engine failure

bill ny ·
Just a couple of quick thoughts that I have. While I have constantly had this problem with this search engine failure, each time I've asked, you've gotten on this right away and have always straightened it out. Your company is very good at promptly fixing a mistake and apologizing for the shortcoming of whatever seems to be at fault. Thank you for always promptly answering my questions, addressing my concerns and trying your best to fix the problem. While this search engine failure is still...
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Re: Support Ticket Error Messages and Search Engine failure

Barry ·
Other sites have had this issue, but the issue itself seems sporadic at best. We are not sure what the cause is but we continue to investigate and we will fix it once we know the issue.
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Re: Support Ticket Error Messages and Search Engine failure

bill ny ·
Thanks for your prompt reply Barry. I'll let you know how things are going in the future. Congrats on the minimal downtime during your Data Center move. I'll reopen this ticket if I see another problem.
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Re: Support Ticket Error Messages and Search Engine failure

bill ny ·
Search Engine Failure. http://barthmobile.com/eve/for...=1&search=Search Nothing on this page will hit if you try to search for it. http://barthmobile.com/eve/for...=245104903#245104903 Pick a word and try to search for it - This page seems to be missing.
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Re: Support Ticket Error Messages and Search Engine failure

bill ny ·
http://barthmobile.com/eve/for...=753102303#753102303 Nothing on these pages are getting snagged by the search engine http://barthmobile.com/eve/for...=1&search=Search
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Re: Support Ticket Error Messages and Search Engine failure

bill ny ·
I am going to Lake George in a few minutes for a much needed vacation, I might not be able to respond to these until late Friday. Don't want you to think I'm ignoring you.
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Re: Support Ticket Error Messages and Search Engine failure

Jonmark Weber ·
Hello Bill, I have triggered a re-index of your site which should get your index up to date. I am also going to check to see if there are any problems with the indexer on your cluster which may be preventing your sites index from being kept up to date. Cheers, Jonmark
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Re: Support Ticket Error Messages and Search Engine failure

bill ny ·
Ok - it's working again.
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Re: Support Ticket Error Messages and Search Engine failure

Jonmark Weber ·
Hey Bill, Just confirmed that the indexer is running on your site, and it did process messages last night for your site, so it appears to be working. Though we are aware that it seems to get out of sync and continue to try and track down why. Cheers, Jonmark
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Re: Support Ticket Error Messages and Search Engine failure

bill ny ·
Search Engine Failure Nuell http://barthmobile.com/eve/for...=1&search=Search Nuell is listed 3 times on this page. http://barthmobile.com/eve/for...=116105782#116105782
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Re: Support Ticket Error Messages and Search Engine failure

Lori ·
Hi, Bill: Thanks for letting us know--I've reported it!
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Re: Support Ticket Error Messages and Search Engine failure

Lori ·
Hi, Bill: Jonmark kicked off a re-index for your site, about an hour ago. I'm not sure how long it will take, but you should be good to go pretty soon.
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Re: Support Ticket Error Messages and Search Engine failure

Jonmark Weber ·
Hello Bill, I just spent a bit of time investigating the img src url search issue you reported above and found that this is actually expected behavior. When we add a message to the index we strip out all HTML elements. So something like: <b>This is <a href="/awesome.html">awesome</a><b>: <img src="/photos/photo.gif" /> will be indexed as: This is awesome: meaning that you could not find the message with awesome.html or the /photos/photo.gif because they will not...
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Re: Support Ticket Error Messages and Search Engine failure

bill ny ·
Thanks for checking this and getting back to me.
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Re: Support Ticket Error Messages and Search Engine failure

Jonmark Weber ·
No problem Bill, Hope you had a great weekend. I am going to close this ticket up now. Cheers, Jonmark
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Re: Improved Search For Hoop.la and LiveCloud

Ted O'Neill ·
We just rolled out this update!
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Re: Support Ticket Error Messages and Search Engine failure

bill ny ·
Same issue - nothing on this post gets snagged by the search engine. http://barthmobile.com/eve/for...=870106371#870106371 here is an example. fuel tank strap http://barthmobile.com/eve/forums?a=search ...
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Re: Support Ticket Error Messages and Search Engine failure

Jonmark Weber ·
Hello Bill, I just issued a re-index for your site. It may take a bit to go through, but if you could try later hopefully that thread will be in your index. If its not I will need login credentials to try and investigate further. Cheers, Jonmark
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Re: Support Ticket Error Messages and Search Engine failure

bill ny ·
It's working again. Thank you.
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Re: Support Ticket Error Messages and Search Engine failure

Jonmark Weber ·
All right bill, I will go ahead and close this up now. If the index gets out of sync again please let us know. Cheers, Jonmark
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Re: Support Ticket Error Messages and Search Engine failure

bill ny ·
Same post is missing again - search engine will not snag this post Originally Posted by bill ny: Same issue - nothing on this post gets snagged by the search engine. http://barthmobile.com/eve/for...=870106371#870106371 here is an example. fuel tank strap http://barthmobile.com/eve/forums?a=search ...
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Re: Support Ticket Error Messages and Search Engine failure

Jonmark Weber ·
Hello Barth, I am actually out sick today, but I didnt want you to have to wait until I get back in the office. I issued a re-index of your site. The fact that this post is added to the index and then disappears does not seem right. Especially since the post has not been replied to forever. Have you edited this post recently? Something should have happened that would cause Eve to need to re-index it... Cheers, Jonmark
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Re: Support Ticket Error Messages and Search Engine failure

bill ny ·
I don't know if its been edited recently - This post is one that seems to disappear on a regular basis - I checked all of the other post that I've reported above and they all have popped up. Even if it was edited - the search term I'm looking for hasn't been changed in all of the other times I've reported it... It's not like I changed a word and now I can't find the new word. Nothing in that post gets snagged. Am I missing what you're asking me? I'm not trying to be evasive, I hope I...
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Re: Support Ticket Error Messages and Search Engine failure

bill ny ·
Seems to be working again - thanks for re-indexing the site Hope you're feeling better.
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Re: Support Ticket Error Messages and Search Engine failure

Jonmark Weber ·
Glad its working again. I am feeling a bit better, just fighting down a fever now. The indexer should only affect a topic within the index if it thinks that the index if the topic is edited or changed in some direct way. Otherwise the topic should just sit in the index and come up when you search for it. I am just trying to track down something that may explain why the message is disappearing from the index. I will go ahead and close this again, Jonmark
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Re: Support Ticket Error Messages and Search Engine failure

bill ny ·
Is there something wrong with my search engine if I can not search for an image? [IMG]http://i687.photobucket.com/albums/vv240/barth_upload/1998barth.jpg[/IMG] does not return anything.
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Re: Support Ticket Error Messages and Search Engine failure

Jonmark Weber ·
Have you tried searching for just the image file name in the contains word(s) field in the search? The message as stored in the database, and I believe as indexed is after HTML transformation. So the IMG ubbcode will not be in the indexed message. Could you try the search again without the UBBCode and perhaps with just the image filename and not the fully qualified URL. Cheers, Jonmark
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Re: Support Ticket Error Messages and Search Engine failure

bill ny ·
Reference: ok, I think what you want me to do is this. http://i687.photobucket.com/al..._upload/100_2051.jpg only search for 100_2051.jpg Did not return the page that this was on. I then tried photobucket.com/albums/vv240/barth_upload/100_2051.jpg & 100_2051 jpg and several other variations without success that img tag is located here http://barthmobile.com/eve/for...=884108413#884108413 oddly enough, if I search for [img] that post does pop up.
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Re: Support Ticket Error Messages and Search Engine failure

Jonmark Weber ·
Hello Bill, That definitely seems strange. We are going to have to do some further investigation during the next release to determine what exactly is happening and what changes will need to be made. Thank you for bringing this to our attention, and when we track down what is happening we will post back to you here. Cheers, Jonmark
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Re: Support Ticket Error Messages and Search Engine failure

bill ny ·
Nothing in this post gets hit by the search engine. http://barthmobile.com/eve/for...=939104502#939104502 Pick a word from that post and search for it - will not hit on anything in that post. http://barthmobile.com/eve/for...=1&search=Search http://barthmobile.com/eve/for...=1&search=Search
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Re: Support Ticket Error Messages and Search Engine failure

Lori ·
Hi, Bill: Thanks for reporting the issue. We'll get a re-index going. I'm sorry this keeps happening to you. We are still working out why it continues to be an issue.
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Re: Support Ticket Error Messages and Search Engine failure

bill ny ·
Just an FYI: Re-Index never happened. If it did, that post still doesn't pop up. In the past, I've searched for other things that I know are on my site - unless I can find them, by searching each post, I don't report it. Thanks for keeping this ticket around. The last one I had going disappeared when we moved over here.
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Re: Support Ticket Error Messages and Search Engine failure

Jonmark Weber ·
Hello Bill, I just issued the re-index for your site. As usual it should be done within a couple of hours. Cheers, Jonmark
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Re: Support Ticket Error Messages and Search Engine failure

bill ny ·
It's been a year - mostly stable but I did find a search engine failure. Search Engine Failure on the word Regis The word Regis does not appear when searched for in this thread. http://barthmobile.com/eve/for...453914077#2453914077 I can only find these two threads with the word Regis in it using your search engine. http://barthmobile.com/eve/for...623980967#2623980967 http://barthmobile.com/eve/for...891099402#5891099402
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Re: Support Ticket Error Messages and Search Engine failure

Jonmark Weber ·
Hey Bill, I just triggered a Re-index on your site. We had a good run there. Give it a bit and try again. If the topics arent showing up as you expect by tomorrow just give us a ping and we will take a look. Cheers, Jonmark
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Re: Search Not Working

Lori ·
Hi, kimmer: Thanks for your patience. Your seach works now.
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Re: Support Ticket Error Messages and Search Engine failure

bill ny ·
The picture above is if I click on the "Open a Support Ticket" link from inside the control panel. My actual issue is with the search engine failure.
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Re: Support Ticket Error Messages and Search Engine failure

Lori ·
Hi, Bill: Thanks for reporting that error from the Control Panel. This is a support ticket, so it's just a matter of that link being incorrect. I'm forwarding this to the development staff to get both issues taken care.
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Re: Support Ticket Error Messages and Search Engine failure

Lori ·
Bill: I just tried to confirm the support ticket issue on 2 sites of my own, and I am unable to do so. Can you please tell me exactly where you encountered the error? (Please describe the page and link).
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Re: Support Ticket Error Messages and Search Engine failure

bill ny ·
https://www.infopop.com/q/q.php
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