Tagged With "premium memberships"

Issue

Clips Permissions

Rich Melvin ·
Today I discovered that all the various Clips posted to our Hoopla site were being marked as Premium Content. I didn't originally set it up that way, but somewhere along the line it got changed. It is our intent that all clips should be viewable by everyone. When I un-checked the box to "Mark All Clips As Premium" it didn't do what I expected it to do. The message box said that all existing clips would remain as Premium Content and all future clips would have the OPTION to be marked as...
Reply

Re: Renewing Premium Memberships

Brian Lenz ·
Hello, We don't currently have any plans to change the SitePay subscription process. Additionally, the process shouldn't change at all for your users as a result of the change tomorrow. When a subscription expires, it must be manually purchased again from your site. You can think of SitePay as being similar to a PayPal or Google Checkout service. It is a one-stop shop for managing your credit card details and purchase history, as well as handling renewals while you still have a subscription.
Reply

Re: Altering Premium Membership Renewal Email

Lori ·
Hi, Kimmer: Right now the email says this: Membership For [name] Expiring 2011-01-15 16:44:17.0 This is to inform you that a premium membership to which you subscribe is due to expire soon. Expiring Membership: Site Plan Term Expiration Renewal Price [ Site] LiveCloud Payment Option 1 year 15 January 2011 4:44 PM PT [price] To renew this premium membership, please visit: https://sitepay.socialstrata.com/eve/sitepay Note that we will not receive replies to this email, so if you have...
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Re: Altering Premium Membership Renewal Email

CreativeCarol ·
Hey Brian: I would very much like to see this changed but can I make a wording suggestion? (I'll assume that you are nodding your head yes)... Membership For [name] Expiring 2011-01-15 16:44:17.0 This is to inform you that a premium membership to which you subscribe is due to expire soon. Expiring Membership: Site Plan Term Expiration Renewal Price [ Site] LiveCloud Payment Option 1 year 15 January 2011 4:44 PM PT [price] Prior to <display the renewal date here>, click here to renew...
Suggestion

Altering Premium Membership Renewal Email

kimmer99 ·
Right now, our members can't renew premium memberships that have expired via SitePay, they have to repurchase a premium membership  However, the email notification doesn't say this, so people are clicking the...
Suggestion

Embedded Ads

Sergio ·
IF there's going to be any more updates to Eve I suggest an option to not show Embedded Ads for members with a Premium Membership.
Issue

Renewing Premium Memberships

kimmer99 ·
Not sure what effect the new changes will have on this issue/suggestion but... Right now, our members can't renew premium memberships that have expired via SitePay, they have "re-join" so to speak.  However, the email notification doesn't...
Announcement

Upcoming Chat Event: How Can We Improve Our Premium Membership System?

Ted O'Neill ·
On January 3, 2014 at 4:00 PM Eastern Time, we will be having a live chat event here on this site that seeks feedback from our users about improvements you would like to see for FeePod, our premium membership system.  Everyone is invited to...
Reply

Re: Clips Permissions

Lori ·
Hi, Rich: In the Manage Content section of the control panel, search for All Clips, and check the box that says "Premium Content Only". Once you have the search results, select all of them, and then choose "Mark As Not Premium" from the dropdown menu at the bottom. That should do the trick! Lori
Reply

Re: Clips Permissions

Rich Melvin ·
That did it! You can take the rest of the day off...
Reply

Re: Clips Permissions

Lori ·
Awesome! See you later!
Reply

Re: Embedded Ads

Ted O'Neill ·
We'll be releasing an Eve update soon, as a matter of fact. (Details will be posted soon.) That particular feature is not in the upcoming release.
Reply

Re: Embedded Ads

Sergio ·
It's great to hear that Ted. I do see you guys have new community services but so far I like what I have so it would be nice to see new features for Eve. I just thought it would be great to have that as an option for any site using paid memberships. Thank you.
Reply

Re: Embedded Ads

Ted O'Neill ·
Yes... other Eve users can vote up this suggestion, so we can see how popular the idea is.
Reply

Re: Embedded Ads

art ·
I'd like to see the same thing, no ads for Premium Members
Reply

Re: Altering Premium Membership Renewal Email

kimmer99 ·
Yep, but if it could be before the link I think that will be better. People will read until the link, click it and probably not read what comes after. Thanks!
Reply

Re: Altering Premium Membership Renewal Email

Lori ·
Hi, Kimmer: I've put your suggestion into the system. I don't know when it will be implemented, however. Thanks!
Reply

Re: Altering Premium Membership Renewal Email

kimmer99 ·
Thanks
Reply

Re: Altering Premium Membership Renewal Email

Brian Lenz ·
Hi Kimmer, I wanted to let you know that we have made this wording improvement to be included in the next SitePay release. I don't have an exact schedule for that release as of yet, but I would expect it would be some time within the next month. Regards, Brian
Reply

Re: Altering Premium Membership Renewal Email

kimmer99 ·
Cool beans - thanks!
Reply

Re: Altering Premium Membership Renewal Email

Brian Lenz ·
Hi Carol, Thanks for your input! We have already made the wording change, and it's slated for release some time in the next couple of weeks. As a result, we won't be able to get your suggestion in. Note that the LiveCloud sign-in (and therefore LiveCloud IDs) has been eliminated from the process. Social Strata SitePay uses its own independent login system just like all Eve sites do now. Brian
Reply

Re: Altering Premium Membership Renewal Email

CreativeCarol ·
I guess what I am talking about is actually called a SitePay account. That still exists doesn't it? --Carol
Reply

Re: Altering Premium Membership Renewal Email

Brian Lenz ·
Yes, all users must have a SitePay account in order to purchase premium memberships. Brian
Blog Post

The Cha-Ching Release

Ted O'Neill ·
  Today, we rolled o ut a software update for Hoop.la , UBB Forum , and QuestionShark that focuses on improvements for the premium membership features, though there are some other changes as well.   Highlights of the release:   1....
Blog Post

The Member Directory Map View Release

Ted O'Neill ·
We just rolled out another software update for both Hoop.la and UBB Forum that adds two new features: 1.  Member Directory Map View When viewing your site's Member Directory page, users can now view the list as a map, rather than as a...
Blog Post

What's cooking for Hoop.la

Ted O'Neill ·
We're so excited about the launch of Hoop.la this month, but we are also hard at work on new features for our amazing little baby. Here's what is on the front burner at the moment: 1.  Performance Improvements: we're optimizing our javascript...
Comment

Re: The Member Directory Map View Release

glhglh ·
Is it possible to make the "View as Map" option on the Member page the default setting for all members?
Comment

Re: The Member Directory Map View Release

Ted O'Neill ·
Hi glhhlh- That is not an option currently.
Comment

Re: The Cha-Ching Release

Augie ·
Any update on getting a preview feature for posting topics/replies?
Comment

Re: The Cha-Ching Release

Ted O'Neill ·
Hi Augie- We will let you know via the existing support ticket for that request when "post preview" is implemented: https://www.socialstrata.com/s...ewing-before-posting Thanks!
Comment

Re: The Cha-Ching Release

Member 2,926 ·
Thank you for contacting Corbis. We have received your email and will reply within our normal business hours - Monday through Friday from 9AM ET to 8PM ET. You can expect a 2 hour turnaround time for sales related questions. For immediate service please call us at 800-260-0444. Your Corbis Sales Team looks forward to working with you!
Comment

Re: The Cha-Ching Release

Rich Melvin ·
Great news, Ted. As I said in another thread, you guys constantly amaze me!
Comment

Re: The Cha-Ching Release

Slaz ·
Nice changes! One question: If you don't have groups or portfolios enabled, and added the Community Logo, is it possible to go back to using no logo at all (like on this site)?
Comment

Re: The Cha-Ching Release

Ted O'Neill ·
Slaz- Yes, definitely. The logo is only required currently if you have groups or portfolios enabled.
Comment

Re: The Cha-Ching Release

Slaz ·
Ah, sorry for being a bit vague, but I meant that I already fiddled with the feature and added a test logo. Is it possible to remove the set logo and go back to using no logo at all? I can find an edit button next to the set logo, but that doesn't seem to allow removal of the logo.
Comment

Re: The Cha-Ching Release

Ted O'Neill ·
Hi Slaz- Sounds like just something we need to fix. We probably just need to add a delete option for that scenario. These sorts of things are really better suited for our support site, but I will go ahead and add that to our to-do list so we can fix it.
Comment

Re: The Cha-Ching Release

Slaz ·
Ah, sorry for bringing it up here. Thanks for adding it to the list though!
Comment

Re: The Cha-Ching Release

Brian Lenz ·
Hi Slaz, We just deployed the fix so that you can remove the community logo now. Thanks again for bringing it to our attention! Brian
Comment

Re: The Cha-Ching Release

Slaz ·
Thank you Brian! And not related to this release yet still important: Merry christmas to you and your colleagues!
Comment

Re: The Cha-Ching Release

Brian Lenz ·
Thanks, Slaz! Merry Christmas to you, too!
Reply

Re: Can you please enable a multi-level premium tier?

Ted O'Neill ·
Thank you for the suggestion.
Reply

Re: Can you please enable a multi-level premium tier?

Connecting Voices ·
You are quite welcome. It just makes sense to be able to offer options.
Reply

Re: Can you please enable a multi-level premium tier?

neil ·
*BUMP* (Look at me Ted! -I searched first! Was going to post as a new topic but see it has already been suggested waaay back in two thousand ought thirteen) Multiple Premium Tiers would be awesome. (We too have organizations joining, not just individuals.) Annual Premium Member Supporting Premium Member Rosemary Retirement Fund Member Additionally, would love it if our members could make "over and above donations" through Feepod . We currently use a third-party called Networkforgood.org for...
Suggestion

Can you please enable a multi-level premium tier?

Connecting Voices ·
This would be great.   It was my idea to be able to offer a monthly fee for most premium members, but also offer an annual fee for non-profit organizations that would, also, like to have live chat moderation rights in addition to the rights...
Reply

Re: Implications of Removing Feepod From Plans

Lori ·
Hi: FeePod CAN be disabled, although that may not be necessary. If yours was the only premium membership sold on your site, you can simply cancel your membership in your (personal) control panel (Manage>>Your Account>>Premium Memberships. You'll want to do that pretty soon to avoid the automatic renewal of that membership. Note that you can also disable premium memberships from your control panel, which will only prevent new and renewal memberships. That may be all you need to...
Question

Implications of Removing Feepod From Plans

Lhisa ·
I recall reading something on hoop.la some time back (not sure where it is now) that feepod can be disabled. I see why a Standard or Pro plan user might do that, but what are the implications for someone using the Spark plan (formerly Apprentice...
Question

Premium Membership Question

Wiekus ·
When do Fee Pod pay out during the month to the owner of the site, are it near to the end of the month, and do you see the payments directly on your Premium stats on your site, my site is called Wire at http://wire.hoop.la , Thanks 
Reply

Re: Use Custom Icons in Premium Member Badges

neil ·
Awesome. And let me be the first to request that this be a "point and click option" in the Control Panel, ....when you come up for air.
Reply

Re: Use Custom Icons in Premium Member Badges

Brisotti ·
Where do I post the CSS code????
Reply

Re: Use Custom Icons in Premium Member Badges

Brisotti ·
Where do I put the CSS code above mentioned..?
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