Great article, Rosemary! I'd just add this: to 1. - No matter HOW you define success, your community must be visible in order to be successful. I've seen too many people hide their communities so that it takes a trail of breadcrumbs and a jungle machete to find it. to 2. - Completely agree that these are questions that are best answered before you start. We've seen a number of communities try to set up "premium features" on formerly-free features.
Excellent points and great thoughts to consider before starting an online community. An addition to 1: How do my forum users define success, and is this congruent with my definition? What is their baseline for success, and what factors will cause them to consider the community a failure?
I went to opposite approach. I purchased a UBB license from Infopop to give a few friends and I a new home and blindly jumped in with both feet. I can't thank you enough for giving a complimentary license to Leo Laporte. That was my intro to the world of Social Strata.
Thanks all for the excellent additions to the list! LOM great one! If you're going to throw a great party, you want to focus more on the comfort of your guests than yourself, right? Harold, we've always been big fans of Leo. It's cool to hear that something we did a long time ago has rippled through the years And we've definitely benefited from having you around too!
Hi, Jason: If you are actually ON the chat popup, you won't hear the noises--the noises are meant to get your attention when you are on another page, like your email, or another browser page or something. Does it work for you if you aren't on the chat popup?
Good morning, What specific issue are users experiencing? Have they always experienced issues or is this something that just recently cropped up? Any additional details you can provide will help guide me towards the actual culprit of the problem. One last thing to find out is what exact version of Flash the user is using. Just have them go here and that will tell them what version of flash they are running: http://helpx.adobe.com/flash-p...on-flash-player.html Cheers, Jonmark
Hi Jonmark, Thank you for your prompt reply. Our members have recently reported that when they try to access the chat rooms, they are receiving a blank or gray screen. The gray screen then lets them know they have an old version of Adobe and need to update. I have provided them information on how to update. This is a very new issue. We have just started to receive reports about this during this week. I have tested this to see what I could find and haven't had the same issue; hence why I'm...
Hello, Well it sounds like their version is too old. If you can, have the users visit that site I linked above and tell you their flash version. Further, could you have them give you the exact message that they are getting so I can see how/why the message would be displayed. Cheers, Jonmark
We would use the chat IF the chat module would allow Registered members to participate, and not just Premium (too few of those). I would think chatting with experts/trainers/admin would be a great way to build community....that would LEAD TO premium membership sign up, rather than be a reward for it. So yes, this is a 'suggestion'.
Hi Neil, I'm not sure I understand your post. As the administrator of your site, it's up to you to control the permissions. You can make posting in chat rooms/events available to all registered members (and not limited to only premium members) if you want by setting the permissions appropriately on the All Members permission group. Is that what you are looking for? Brian
No, I think you understood my confusion just fine. Didn't realize 'permissions' could control access to chat (as I've never enabled chat before today). Just saw that 'chat' was set to premium only. I'll change that.
When we have run chat events, I typically go in with a list of questions that could be asked in case the participants start out shy. And then what usually happens is that, once you've primed the pump with a couple of questions, they will jump in with questions of their own. I have also in the past created a couple of "dummy" participant accounts just in case there is sparse attendance in the beginning of the chat. That way your featured guest won't feel weird. As far as when to end the chat,...
Hi Serena, I don't really know your audience or subject matter, so on a more general scale - Have you tried testing different times? Maybe your audience finds it easier during the morning over coffee? Or maybe after morning meetings but before lunch? Or they can't tie up the time during work hours but would be able to do so after dinner? Again, I don't know your audience, but the point is the same, maybe the time you're trying doesn't fit. Are you making sure to post announcements in forum...
Hi Wiekus, Yeah, that's a good idea, and it's something we are considering for a future release. Here's another suggestion for the idea with a few more votes: https://www.socialstrata.com/support/topic/dialogues Thanks! Brian
In your control panel, go to Chat>>Chat Rooms. Click on “Edit” for the Chat Room for which you wish to change permissions. Click on the Permissions tab. Set the appropriate permissions and click on “Save Chat Settings.”
Celebrity status is granted to one (or more) individuals on whom the chat would be focused. In a celebrity chat (also known as an Event Chat), only admins, moderators and celebrities are displayed in the roster. To set up an event chat, change the Roster Type from Standard to Event on the Chat Basics Tab for the chat in question. To give your celebrity the proper status, do this: In the control panel, go to Eve -> Manage Members, and search for the user you want to be a celebrity. Click...
Hi, Alesa: I wasn't able to recreate the issue you're having, nor have we had any other similar reports. We haven't made any changes to Chat recently, so it's unlikely that it's a newly-introduced bug of some kind. Clearing the cache won't hurt anything, but it would be a surprise if it it fixes anything. How many people are experiencing this issue? Is it just Moderators viewing the queue, or are any regular users reporting any issues with connectivity? How many different browsers/computers...
Hi, Lori, Thanks for your response and for looking into this. Currently, it's just moderators experiencing the issue and we're using PCs. There are about 6 of us moderating the chat. The issue seems to be more prevalent in Firefox than Chrome. I've included an attachment showing the developer tools for one of our Firefox users. Is that what you were looking for? Chrome is what I use and I notice that the chat's responsiveness slows as the day goes on to where it sometimes becomes...
Hi, Alesa: Leaving the page open all day could cause issues, yes. If reloading the page fixes it, that's the best thing to do for now. We've created an internal ticket to look at ways to improve the experience, but that will likely be a longer-term project. Do you know how to expand the Firefox error for more detail? I think you click on the message, or to the left or right of it. We'd be interested in seeing that detail. Thanks! Lori
Hi, Lori: After the community update yesterday, Firefox suddenly started working and refreshing automatically again. I don't know what happened, but it's working again for now so we'll just keep an eye on it. Thanks for creating an internal ticket for improving the experience. Have a great weekend! Alesa
I could see that, especially since we automatically add chat events to the site calendar. (If you added the chat event to your site calendar separately you you could get the RSVPS, it would show up twice in the calendar, which is obviously not ideal.)
Hi Serena- One way to handle this now would be to create a calendar event for the chat event, since calendar events already support RSVPs. Then, just include a link to the chat event in your calendar event description.
Good morning, Chat moderators are only given the right to manage the messages within a chat and the people participating in the chat. They do not have "Manage Chat Settings" which is a much broader and more dangerous setting. I can see how starting the chat from the front end may not be as dangerous so I will turn this ticket into a suggestion. This way other users on the community can weigh in on this as well. Jonmark
I think this is an interesting idea to bat around. How do you envision it working? Are you thinking of having tiny video boxes for each participant down the side? Maybe a single larger video box for the "special guest?" Would you have a popup appear when someone opens the chat page, asking if they want to show video?
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