Tagged With "Chat"

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Re: 6 Key Questions to Answer Before Starting Your Online Community

Lori ·
Great article, Rosemary! I'd just add this: to 1. - No matter HOW you define success, your community must be visible in order to be successful. I've seen too many people hide their communities so that it takes a trail of breadcrumbs and a jungle machete to find it. to 2. - Completely agree that these are questions that are best answered before you start. We've seen a number of communities try to set up "premium features" on formerly-free features.
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Re: 6 Key Questions to Answer Before Starting Your Online Community

LittleOddMe ·
Excellent points and great thoughts to consider before starting an online community. An addition to 1: How do my forum users define success, and is this congruent with my definition? What is their baseline for success, and what factors will cause them to consider the community a failure?
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Re: 6 Key Questions to Answer Before Starting Your Online Community

Harold ·
I went to opposite approach. I purchased a UBB license from Infopop to give a few friends and I a new home and blindly jumped in with both feet. I can't thank you enough for giving a complimentary license to Leo Laporte. That was my intro to the world of Social Strata.
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Re: 6 Key Questions to Answer Before Starting Your Online Community

Rosemary O'Neill ·
Thanks all for the excellent additions to the list! LOM great one! If you're going to throw a great party, you want to focus more on the comfort of your guests than yourself, right? Harold, we've always been big fans of Leo. It's cool to hear that something we did a long time ago has rippled through the years And we've definitely benefited from having you around too!
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Re: Chat Sounds

Lori ·
Hi, Jason: If you are actually ON the chat popup, you won't hear the noises--the noises are meant to get your attention when you are on another page, like your email, or another browser page or something. Does it work for you if you aren't on the chat popup?
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Re: Chat Sounds

Benchmade Knife Co. ·
Thanks for the reply. We'll try this and make sure it works.
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Re: Issues with Adobe Flash Player

Jonmark Weber ·
Hello Rob, I have not heard anything from you regarding this for a long time. I am going to go ahead and close this up, but if its still a issue feel free to re-open. Cheers, Jonmark
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Re: Chat Dialogues

Pretty Thunder ·
Great idea! We could use this feature for sure! Loving Hoop.la ♥
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Re: Chat Dialogues

Ted O'Neill ·
Hi Darran- Yes, this idea is already in our development queue for consideration for a future release. We'll post here again if and when it moves closer to actual release.
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Re: Issues with Adobe Flash Player

Jonmark Weber ·
Good morning, What specific issue are users experiencing? Have they always experienced issues or is this something that just recently cropped up? Any additional details you can provide will help guide me towards the actual culprit of the problem. One last thing to find out is what exact version of Flash the user is using. Just have them go here and that will tell them what version of flash they are running: http://helpx.adobe.com/flash-p...on-flash-player.html Cheers, Jonmark
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Re: Issues with Adobe Flash Player

Rbober ·
Hi Jonmark, Thank you for your prompt reply. Our members have recently reported that when they try to access the chat rooms, they are receiving a blank or gray screen. The gray screen then lets them know they have an old version of Adobe and need to update. I have provided them information on how to update. This is a very new issue. We have just started to receive reports about this during this week. I have tested this to see what I could find and haven't had the same issue; hence why I'm...
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Re: Issues with Adobe Flash Player

Jonmark Weber ·
Hello, Well it sounds like their version is too old. If you can, have the users visit that site I linked above and tell you their flash version. Further, could you have them give you the exact message that they are getting so I can see how/why the message would be displayed. Cheers, Jonmark
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Re: Increasing participation in chat events

neil ·
We would use the chat IF the chat module would allow Registered members to participate, and not just Premium (too few of those). I would think chatting with experts/trainers/admin would be a great way to build community....that would LEAD TO premium membership sign up, rather than be a reward for it. So yes, this is a 'suggestion'.
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Re: Increasing participation in chat events

Brian Lenz ·
Hi Neil, I'm not sure I understand your post. As the administrator of your site, it's up to you to control the permissions. You can make posting in chat rooms/events available to all registered members (and not limited to only premium members) if you want by setting the permissions appropriately on the All Members permission group. Is that what you are looking for? Brian
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Re: Increasing participation in chat events

neil ·
No, I think you understood my confusion just fine. Didn't realize 'permissions' could control access to chat (as I've never enabled chat before today). Just saw that 'chat' was set to premium only. I'll change that.
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Re: Tips for starting and ending a chat event

Rosemary O'Neill ·
When we have run chat events, I typically go in with a list of questions that could be asked in case the participants start out shy. And then what usually happens is that, once you've primed the pump with a couple of questions, they will jump in with questions of their own. I have also in the past created a couple of "dummy" participant accounts just in case there is sparse attendance in the beginning of the chat. That way your featured guest won't feel weird. As far as when to end the chat,...
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Re: Increasing participation in chat events

Dave Dreezer ·
Hi Serena, I don't really know your audience or subject matter, so on a more general scale - Have you tried testing different times? Maybe your audience finds it easier during the morning over coffee? Or maybe after morning meetings but before lunch? Or they can't tie up the time during work hours but would be able to do so after dinner? Again, I don't know your audience, but the point is the same, maybe the time you're trying doesn't fit. Are you making sure to post announcements in forum...
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Re: Chat Dialogues

glhglh ·
is this still in the pipeline?
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Re: Chat Dialogues

Ted O'Neill ·
It is still under consideration for a future release.
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Re: Chat Dialogues

Venla ·
Yes, the dialogue option is nice, but you can do much, much better. I would also like it to be possible to send private messages (whispers) to other chatters, inside the chat rooms.
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Re: Chat Dialogues

Ted O'Neill ·
Venla- The suggestion here has nothing to do with the current "dialogs"..it is for supporting private one-to-one chat, which is what you are looking for.
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Re: Chat Dialogues

Jane Stevens ·
Would LOVE to have this.
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Re: The Web Space Release

Slaz ·
As I told in the "What would you like us to do next"? survey last month, a webspace manager is just what I was looking for. Amazing to see it implemented so quickly!
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Re: The Web Space Release

Rosemary O'Neill ·
Thanks Slaz!
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Re: Chat Rooms

Brian Lenz ·
Hi Wiekus, Yeah, that's a good idea, and it's something we are considering for a future release. Here's another suggestion for the idea with a few more votes: https://www.socialstrata.com/support/topic/dialogues Thanks! Brian
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Re: Chat Rooms

Wiekus ·
Hi my friend, yes it would be a grate, thanks for coming back to me, appreciate it.
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Re: Chat Issues - Firewall Related

Dave Dreezer ·
We certainly hope not! It does appear related though I've not had that confirmed by the engineers on site.
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Re: Chat Issues - Firewall Related

Ted O'Neill ·
Kimmer- yes, it was due to the firewall issue in our data center last night. It was a very brief issue. The problem was resolved.
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Re: How do I set up a chat room?

Lori ·
In your eve control panel, go to Chat>>Chat Rooms. Click on "Create Chat Rooms". Insert the appropriate details, and click on "Create Chat Room".
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Re: Chat Issue

Jeff ·
Hi Catherine, Your chat should be working now.
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Re: Chat Issue

CatherineOH_Online ·
Thank you! Much appreciated
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Re: How do I limit access to a chat room?

Lori ·
In your control panel, go to Chat>>Chat Rooms. Click on “Edit” for the Chat Room for which you wish to change permissions. Click on the Permissions tab. Set the appropriate permissions and click on “Save Chat Settings.”
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Re: chat room questions.

Lori ·
Celebrity status is granted to one (or more) individuals on whom the chat would be focused. In a celebrity chat (also known as an Event Chat), only admins, moderators and celebrities are displayed in the roster. To set up an event chat, change the Roster Type from Standard to Event on the Chat Basics Tab for the chat in question. To give your celebrity the proper status, do this: In the control panel, go to Eve -> Manage Members, and search for the user you want to be a celebrity. Click...
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Re: Hoop.la Chat not refreshing regularly on Mozilla Firefox

Lori ·
Hi, Alesa: Thanks for letting us know: we'll take a look and see what we can find. I assume this happened with the the two most recent chat events you had, today and yesterday? Lori
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Re: Hoop.la Chat not refreshing regularly on Mozilla Firefox

Alesa ·
Hi Lori, That would be correct. Thanks for looking into it! Alesa
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Re: Hoop.la Chat not refreshing regularly on Mozilla Firefox

Lori ·
Hi, Alesa: I wasn't able to recreate the issue you're having, nor have we had any other similar reports. We haven't made any changes to Chat recently, so it's unlikely that it's a newly-introduced bug of some kind. Clearing the cache won't hurt anything, but it would be a surprise if it it fixes anything. How many people are experiencing this issue? Is it just Moderators viewing the queue, or are any regular users reporting any issues with connectivity? How many different browsers/computers...
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Re: Hoop.la Chat not refreshing regularly on Mozilla Firefox

Alesa ·
Hi, Lori, Thanks for your response and for looking into this. Currently, it's just moderators experiencing the issue and we're using PCs. There are about 6 of us moderating the chat. The issue seems to be more prevalent in Firefox than Chrome. I've included an attachment showing the developer tools for one of our Firefox users. Is that what you were looking for? Chrome is what I use and I notice that the chat's responsiveness slows as the day goes on to where it sometimes becomes...
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Re: Hoop.la Chat not refreshing regularly on Mozilla Firefox

Lori ·
Hi, Alesa: Leaving the page open all day could cause issues, yes. If reloading the page fixes it, that's the best thing to do for now. We've created an internal ticket to look at ways to improve the experience, but that will likely be a longer-term project. Do you know how to expand the Firefox error for more detail? I think you click on the message, or to the left or right of it. We'd be interested in seeing that detail. Thanks! Lori
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Re: Hoop.la Chat not refreshing regularly on Mozilla Firefox

Alesa ·
Hi, Lori: After the community update yesterday, Firefox suddenly started working and refreshing automatically again. I don't know what happened, but it's working again for now so we'll just keep an eye on it. Thanks for creating an internal ticket for improving the experience. Have a great weekend! Alesa
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Re: Hoop.la Chat not refreshing regularly on Mozilla Firefox

Lori ·
That's great to hear, Alesa! Thanks for letting us know! Have a great weekend yourself! Lori
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Re: Branded Mobile Apps For Hoop.la Sites

ST ·
Hi, Ted. Thank you for this. Are you (Social Strata) running the Mobile App on Hoop.la? ST
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Re: Branded Mobile Apps For Hoop.la Sites

Ted O'Neill ·
We are indeed. You should see links for iOS and Android in our menu here.
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Re: Add ability to RSVP to chat events

Ted O'Neill ·
I could see that, especially since we automatically add chat events to the site calendar. (If you added the chat event to your site calendar separately you you could get the RSVPS, it would show up twice in the calendar, which is obviously not ideal.)
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Re: Add ability to RSVP to chat events

Lori ·
I like it, too!
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Re: 10 cool things associations can do with online community

woods2dellis ·
This is an Awesome idea to be an association and stay connected with each other and share lot of information and other important matters.
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Re: 10 cool things associations can do with online community

herbert43franks ·
The online community is the best option to stay connected with everyone and to increase the social contacts.
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Re: Add ability to RSVP to chat events

Serena ·
This would be super! The featured speaker for our upcoming chat event is really curious how many people will be taking part in the event. Since this is our first one, I have no idea what to tell her
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Re: Add ability to RSVP to chat events

Ted O'Neill ·
Hi Serena- One way to handle this now would be to create a calendar event for the chat event, since calendar events already support RSVPs. Then, just include a link to the chat event in your calendar event description.
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Re: Allow Chat Moderator To Start Chat

Jonmark Weber ·
Good morning, Chat moderators are only given the right to manage the messages within a chat and the people participating in the chat. They do not have "Manage Chat Settings" which is a much broader and more dangerous setting. I can see how starting the chat from the front end may not be as dangerous so I will turn this ticket into a suggestion. This way other users on the community can weigh in on this as well. Jonmark
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Re: Video Component for Chats

Rosemary O'Neill ·
I think this is an interesting idea to bat around. How do you envision it working? Are you thinking of having tiny video boxes for each participant down the side? Maybe a single larger video box for the "special guest?" Would you have a popup appear when someone opens the chat page, asking if they want to show video?
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