Tagged With "engaged"

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Re: Are Points the Best Measure of Engagement?

Ted O'Neill ·
Hi Katy- We do not publish our exact point formula, primarily so that no one can try to game the system... and we also refine the point system as the service evolves to account for new features. Points are earned for just about every positive action someone performs, which includes new visits to the site, posting content/comments, liking content, etc. Some actions earn more points than others. If you have specific things you are looking for in terms of tracking specific actions/activity on...
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Re: Rosemary's Secret Recipe for Small Biz Social Media Engagement

James The Jovial Jester ·
You do all that before feeding those kiddies? And you cook! If I am honest It is the Small business feel that attracts me to LiveCloud. Some of the Faceless options out there just turn me off. So from my point of view your "recipe" is very tasty. I would love to know how you manage your Email in box...
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Re: Rosemary's Secret Recipe for Small Biz Social Media Engagement

Rosemary O'Neill ·
LOL, but breakfast is usually something "instant." It makes everything so much more fun when we get to know our customers and they become friends. Makes me want to get up at 6am When are you coming back to visit us in the States again? I use my email inbox as a "to do" list. First run through and delete all of the spam (even with filtering, there's a lot). Then respond to the quick items, then go top to bottom for the longer responses. Then read the blogs, deleting the ones I don't need to...
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Re: Rosemary's Secret Recipe for Small Biz Social Media Engagement

James The Jovial Jester ·
Well visiting America/Seattle depends on Elizabeths recovery from this Pemphigoid condition. It is so sensitive that we fear a prolonged flight may antagonise it. However people are supposed to recover so we will see. We would love to Amtrak it from Chicago to Seattle have va few days with you lot again then go back via a different route. Probably expensive but worth it.
Blog Post

The ROI of Joy

Rosemary O'Neill ·
 It seems t hat everyone is scrambling around right now trying to figure out how their social content and engagement is going to make money.  That’s a legitimate aim, but I wanted to uncover an amazing secret today---there are also...
Blog Post

Rosemary's Secret Recipe for Small Biz Social Media Engagement

Rosemary O'Neill ·
As a small business owner with no digital agency, no reputation management firm, and no offshore support boiler rooms, I have settled into my own groove for handling social media responsibilities.    There are lots of folks out there who can...
Blog Post

The Social Customer Engagement Index 2012

Rosemary O'Neill ·
Branded online communities are a powerful tool in the customer engagement and customer service toolbox. They are also being used effectively in conjunction with traditional and social network channels to support customer satisfaction and...
Question

Are Points the Best Measure of Engagement?

Katy_Plant ·
We are trying to figure out a good measure for engagement on our site and wonder if we should be using points or some other measure like weekly log ins. It would be easy to use point if we knew how points are accumulated for different activities. Are...
Blog Post

10 Ideas for Sparking Peer-to-Peer Engagement in your Community

Rosemary O'Neill ·
Happy Friday! I've been asked a few times about how to get community members talking to each other, so I thought I'd share some ideas here. If you've had success in your community, and want to share you own tips, please comment! Use mentions to tag in other members (like Quora's ask to answer feature). If you think a specific member has the expertise to answer a question well, tag them in. This will also help surface that feature for your other members. AMA in a forum. Invite interesting...
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Re: 10 Ideas for Sparking Peer-to-Peer Engagement in your Community

Cissy ·
Dear Rosemary: When you say, " Add social integrations to encourage external socializing. Enable as many of the social integrations as you can, so that your members can meet each other "off-community" as well. That may solidify relationships within the community," what do you mean? Linking Twitter and showing it on the site or what? Can that be done in communities and groups, or only on the main home site? Please advise (with links, for how, if possible). Thanks. Cissy (ACEsConnection)
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Re: 10 Ideas for Sparking Peer-to-Peer Engagement in your Community

Rosemary O'Neill ·
Hi @Cissy ! The social integrations are enabled at the top community level in the control panel: Basics > Social Networks. For each social network, you can choose Sign-in, Member Profile Links, and/or Social Feed, depending on what's available to us from that social network (every API is different). If you choose member profile links or social feed as an option, your members will see a prompt banner at the top of their profile the next time they go that page, saying something like,...
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Re: 10 Ideas for Sparking Peer-to-Peer Engagement in your Community

Julie Usher ·
Just left a message; I thought it was a free feature based on your post, so unless it's a nominal charge, I probably can't afford it. But please go ahead and quote me there.
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Re: 10 Ideas for Sparking Peer-to-Peer Engagement in your Community

Rosemary O'Neill ·
Hi @Julie Usher , here's the announcement post about that feature, which gives some more detail: https://www.socialstrata.com/b...ecommendation-engine . If you want to pursue further, can you please put a support email in, so we can talk plan details, etc.?
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Re: 10 Ideas for Sparking Peer-to-Peer Engagement in your Community

Julie Usher ·
How do you enable the recommendation engine and specifically how does it work?
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Re: 10 Ideas for Sparking Peer-to-Peer Engagement in your Community

neil ·
Would love to see some new Hoop features or tweaks to existing ones that glean and highlight “recent replies and new topics being discussed” in an attractive way so as to support the important goal you have written about, Rosemary. The block extracts don’t cut it. The Activity Stream tries but it’s too real-time and not descriptive. You don’t have to look far for what an enticing conversation boosting feature might look like. See Facebook. I have several ideas when you’re ready to brainstorm.
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