Tagged With "community manager"

Blog Post

Mythbusting for Online Communities

Rosemary O'Neill ·
Let's lay some of the most common online community myths to rest, shall we?   Feel free to add more myths you'd like to bust in the comments.  
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Re: Widget cannot be seen on website while being logged out of the community

Michael Farris ·
Hello It's a quick permissions change in http://nvschade.hoop.la/cp/permissions/general http://nvschade.hoop.la/cp/permissions/general Scroll down: Right now only "members" are allowed to see the member profile and the members directory Change those to "world" and everyone can see them. Let me know if those changes work and, if not, point me to the page where your widget is running.
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Re: 10 Point Community Tune-Up Checklist

Soulati ·
You are the queen of community, and I have just ensured that everyone in my network knows that! Shared, shared, and shared again! Awesome sauce!
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Re: 10 Point Community Tune-Up Checklist

Julie Usher ·
Hi, thanks for these reminders. I'm planning to showcase my top "ranked" community members in a blog post, but I was hoping to be able to share a definition of what that ranking is/means in the post. (If I don't, it will only open up a huge can of worms.) You used to be able to hover over "Community Rank" in the profile and get a definition, but you can no longer do this on the new site. Can you tell me what it is*, and over what period of time it's computed (is it cumulative over the...
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Re: 10 Point Community Tune-Up Checklist

Rosemary O'Neill ·
Thanks Jayme! Julia, thanks for the heads up that the hover text has gone missing...I see that you've reported that in the support site, so I'm sure it will get fixed. Meanwhile, here's the text that should be appearing, to explain to a member what "rank" is: Community Rank Your community rank reflects your overall contributions to, and influence within, the community. The lower the number, the better! The rank is based on your overall community activity points, as well as the number of...
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Re: 10 Point Community Tune-Up Checklist

Julie Usher ·
Yes, very helpful! Thanks!
Blog Post

10 Point Community Tune-Up Checklist

Rosemary O'Neill ·
It's the beginning of a new year, and whether your community is just getting started or has been around for years, it's always good to go into the shop for a tune-up once in a while. Here's a handy checklist you can use to make sure your online community continues to hum along throughout 2016 and beyond. 10 Point Community Tune-Up Checklist Terms of Service, legal - Have there been any changes in the last year that affect your TOS or legal position? New regulations? New lines of business?
Blog Post

Creating Online Communities with Staying Power

Rosemary O'Neill ·
Online communities are scattered around the web like stars, many of them humming along for 10-15 years now. If you've been lucky enough to be part of a community with longevity, then you know what a rare and beautiful thing it is, full of strong...
Question

Widget cannot be seen on website while being logged out of the community

Bas van Haren ·
Hey there! For our community nvschade.hoop.la we have made a few widgets. However, one of these are not accessible/visible when not logged into the community. One of these is a list of moderators: When not logged in: When logged in: Where can I change the permissions to view members of this group when not signed into the community?
Blog Post

Your own private community vs Facebook page

Rosemary O'Neill ·
I get this question all the time..."why would I want to start a private online community instead of just having a Facebook page or group?"  The assumption behind this question, of course, is that a Facebook page is free (it is not, when you...
Blog Post

Troll Control: 5 Things Not to Say

Rosemary O'Neill ·
Community managers always advise, “don’t feed the trolls,” but what does that really mean?  Before we delve in, let’s define what we’re talking about. Generally, a troll is someone who is consistently...
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Re: Can you create a community?

Handzofpraise Deborah Glenn ·
I completely agree with the post. Creating the community online is merely a way to HOST people in coming together. It allows connection,(eventually mine will also have chat as most of my members are either deaf or interpreters) People long for connection and having an online community that facilitates a place to meet gives deaf people a sense of belonging that at times they do not have if they live alone or have very little connection with people who are able to communicate with them. Thank...
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Re: Can you create a community?

Rosemary O'Neill ·
Oh wow, thank you for such a thoughtful reply. You absolutely made my day! It will be a pleasure to see your community grow and thrive.
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Re: Can you create a community?

Handzofpraise Deborah Glenn ·
thank you Rosemary. i truly appreciated your post and your reply HUGS!
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Re: 5 ideas for keeping the online conversation civil

Odell Rivera ·
I personally feel that holding public debates is the way of maintaining civility..... And your ideas seems to be quite promising. Thanks for sharing. las vegas real estate
Blog Post

5 ideas for keeping the online conversation civil

Rosemary O'Neill ·
Some online communities thrive on a snarky, provocative tone, and their members love a good foodfight.  But if your community members prefer a more mellow, live-and-let-live environment, it can be up to the community manager to ensure that it...
Blog Post

Can you create a community?

Rosemary O'Neill ·
Is it truly possible to create an online community? Yes, but no. The right way to think about it is that you're creating the best place for a community to come together.   There are many reasons why you don't want to approach the...
Blog Post

The Bare Necessities to Start an Online Community

Rosemary O'Neill ·
It’s an exciting day when you launch a new online community to the public. But if you’ve done it correctly, a lot of work has been done before the official live launch. Then you can “forget about your worries and your...
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Re: Activity titles

Jeff ·
Hi Emma, Activity Titles are now set via recipes which can be managed in the recipes section of the control panel. http://www.eenetconnect.ca/cp/manage-recipes You can add new ones to the Activity Milestones category. Just click the "add recipe in this category" button and fill out the form by giving the recipe a name and filling in the points milestone field. The default recipe for activity milestones comes with the email notification action which you can remove if you don't want it. Then...
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Re: Activity titles

Emma Firsten-Kaufman ·
Thanks, Jeff - this is really helpful!
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Re: What is your community manager personality type?

Lori ·
I think I'm more of the Lifeguard type....who likes the occasional rousing game of Marco Polo.
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Re: What is your community manager personality type?

LittleOddMe ·
I think there's still a place for a little bit of Stalin. Ok, maybe not in the arena of criticism, and some controversy is always going to happen. I've had to perform one execution as a moderator and I've never regretted the decision, though with different tools and more experience I might have been able to find a better way (though I still doubt it). Other than that, I guess I'm bits of all of these - if I had to pick one, I'm more of a border collie, but without the idea of the "correct"...
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Re: What is your community manager personality type?

Harold ·
I think I'm a cross between the Ninja and Bozo the Clown.
Blog Post

Summer playlist for community managers

Rosemary O'Neill ·
We're in the thick of summer now, and I thought it would be fun to put together a playlist just for community managers and social media managers in the trenches. Enjoy, and feel free to add your own suggestions in the comments. For the newly...
Blog Post

10 Things You're Doing to Kill Your Online Community

Rosemary O'Neill ·
You would never intentionally kill your community, right? But sometimes we lose track of those little details that can make a big difference.   Here are 10 common mistakes that can kill an online community   1. Where's the community? There's...
Blog Post

Abraham Lincoln speaks to community managers

Rosemary O'Neill ·
Today is Abraham Lincoln's real birthday.     There are so many things to admire about this man who endured setback after setback and persevered to become one of our greatest Presidents, but I did a little digging and found some...
Blog Post

What is your community manager personality type?

Rosemary O'Neill ·
Can you spot your community manager or moderator in this list? Wizard of Oz - You hide behind the curtain, making grandiose pronouncements in a booming voice. No-one is allowed to see your real face. Ninja - You slip in and out unnoticed, knifing...
Blog Post

When Someone Tells You You Suck

Rosemary O'Neill ·
Dealing with haters.  Unfortunately, it's part of the job description when you run a business.  When someone takes the time to create an anonymous website, Twitter account, or Facebook page for the express purpose of trashing you, it helps...
Question

Activity titles

Emma Firsten-Kaufman ·
Hi there, Can you tell me where I go to change the activity title options and the community points or rank required to achieve a given activity title? Also, is it possible to add an activity title that requires more community points (or a higher community rank) than our current highest? Not sure if this makes sense... Thanks, Emma
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Re: What has changed in my Administrator Status

Rev. Bill Berry ·
Now I'm really confused! I just went in with my other computer to try to administrate the situation; and I could do the functions which I cannot do on this laptop. Why are my admistrator functions working on one computer and not on my other computer (my laptop, which I'm using for this message reply. wrb
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Re: What has changed in my Administrator Status

Lori ·
Hi, Bill: Is it possible that you have more than one user? I know that I have one with administrator permissions, and one without, so I can mimic the user experience if necessary. If that's not the issue, try logging out on the machine that doesn't recognize you, and logging back in. If that doesn't work, try clearing the browser cache.
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Re: What has changed in my Administrator Status

Jonmark Weber ·
Hello Bill, The issue with the other machine could also be a javascript issue. Meaning that the user may have administrative rights, but for some reason the computer you are on is not activating the tools through javascript (which is how we show and hide the tools). Could you try manually going to the control panel with the machine that does not think you are an admin, to see if the application also thinks you are not an admin? http://battleplanministries.org/eve/cp Cheers, Jonmark
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Re: What has changed in my Administrator Status

David ·
Hey guys, I'm the other person with admin rights / permission for Battleplanministries.org. I just worked with Bill to resolve the issue with no positive results. Here is what we did: 1. Using Windows Expolore Browser, cleared temp files, and history. 2. Re-accessed the forums, I was able to post my own reply, edit that reply. Edit Bills post on a topic, also access the control panel. 3. Bill was only able to access the forum, he was able access the control panel and post a topic. He is not...
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Re: What has changed in my Administrator Status

Rev. Bill Berry ·
I thank my Co-Administrator and friend, Dave, for his help and for the two, obviously knowledgeable folks who've tried to help. It is very curious to me that the system recognizes my ID/password; and when I'm our Forum community - battleplanministries.org/eve - it allows me to pull up the control panel or to enter the Moderator's Forum, which says to me that the system recognizes me as an Administrator with Moderator Permissions. Yet, I cannot do what any forum member can do on my laptop ...
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Re: What has changed in my Administrator Status

April Leone ·
Hi Bill, Have you tried signing out and signing in again on the computer where this isn't working? April
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Re: What has changed in my Administrator Status

Rev. Bill Berry ·
April ... thanks for caring enough to provide a very good suggestion. Sometimes the best thing to do is the most obvious. But I did think of that; and I've also rebooted the laptop (where I'm having the problem) as well. What I can't figure out is why the system recognizes me as having Administrator permissions, because it lets me into the Control Panel (which only forum administrators can do); and then once in our Eve Community, it lets me into the Moderator Forum, which I established for...
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Re: What has changed in my Administrator Status

Jonmark Weber ·
Hello Bill, I seem to remember earlier in the thread you mentioned that you could do all of those things when you were signed in as the same user on a different machine? Is that correct? Before we really start digging into permissions I just want to make sure I have the full scope of this issue.
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Re: What has changed in my Administrator Status

Rev. Bill Berry ·
Yes, Jonmark, when I sign-in to our Eve Community on my Dell PC, I can do all the things which my Administrator permissions allow me ... [1] go to the Control Panel, [2]to manage members, [3] edit/delete posts (my own and others, and [4] to enter our Moderator's Forum (for our battleplanministries.org/eve community. However when I sign on (with the same email ID/password) on my Vaio Laptop, I can do 1, 2, and 4 above (and some other functions); but I can't enter the "Edit" icon or even open...
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Re: What has changed in my Administrator Status

David ·
It should be noted that Bill, was able to complete any tasks he wanted to, using his laptop, up until this past week. Bill correct me if I'm wrong, but you didn't download or update any software on your laptop, prior to this issues start, correct.
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Re: What has changed in my Administrator Status

Jonmark Weber ·
Hey David and Bill, Finally, to confirm one more thing: David, you logged into your account on Bill's laptop and were able to do all of the things that bill is for some reason prevented from doing? Is that correct? Do the functions that you are prevented from doing even show up on the page, or are they missing entirely? If they do display do you get an error when trying to do them or something else?
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Re: What has changed in my Administrator Status

David ·
Jonmark, Oops, no didn't try that yet. I will provide Bill with the necessary information so he can try it, We are not located in the same offices. Will advise results. Thanks so much for the reminder (can't believe I forgot that simple diagnostic).
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Re: What has changed in my Administrator Status

Rev. Bill Berry ·
Jonmark ... My friend David is right. He has Administrator privileges in our community as a Co-Administrator. And he has been able to do all the things I'm having trouble with. ... Now ... no, I have not added or changed any software prior to this problem cropping up on my laptop. ... When I try to hit the edit icon or the reply key, I get a little clicking noise and an indicator that an error is blocking what I'm trying to do; and I simply am blocked in trying to edit/delete a message or to...
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Re: What has changed in my Administrator Status

Rev. Bill Berry ·
Well, I just entered, with Dave's help, using his ID/password; and the problem remains ... no changes at all. So, it looks like the problem has something to do with my laptop. ... Bill
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Re: What has changed in my Administrator Status

April Leone ·
Oh now we're getting somewhere. Thanks for that last bit of info, Rev. Bill. Do you happen to know what browser version you're using? David mentioned you are using internet explorer. It could be version 6, 7, or 8.
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Re: What has changed in my Administrator Status

April Leone ·
The good news is that you will be able to use your laptop for administering your forums. It could be an issue with the browser (we'll figure out what's causing this issue). In the mean time, a possible solution is to use an alternate web browser. You could try downloading firefox and see if that'll get you the immediate access that you would like. http://www.mozilla.com/en-US/firefox/switch.html
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Re: What has changed in my Administrator Status

Harold ·
If you don't mind me saying so, this has what looks like the classic symptoms of bad (corrupted) cookies. Have they been purged for the domains/subdomains in use? And then reacquired?
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Re: What has changed in my Administrator Status

Jonmark Weber ·
Bill has tried clearing his browser caches and I believe his cookies. If nothing else he has logged in and out several times, and another moderator logged into the site on Bills laptop and experienced the same problem. I dont think that cookies have anything to do with it. I suspect its a Javascript problem on the browser on the laptop preventing the links from working properly. Both of the affected links Bill mentions use Javascript to load a popup window.
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Re: What has changed in my Administrator Status

David ·
Is it possible that somehow the "prevent pop-ups setting" has been reset to not allow ?
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Re: What has changed in my Administrator Status

Jonmark Weber ·
That is a really good idea David... Bill, would you mind checking your browser settings for that?
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Re: What has changed in my Administrator Status

Rev. Bill Berry ·
WEll, my friends ... my problem seems to be solved ... I've tried the pop-up blocker settings change ... even turned them off ... to no avail; but I just downloaded Mozilla Firefox; and when I use that browser in in lieu of IE ... bingo! Works fine. So, as soon as I can discover how to make Firefox my default browser it will be Sayonnara IE on my laptop ... Thanks to all of you for your help ... Bill
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