Tagged With "suggestions"

Comment

Re: Our Support Doesn't Bite!

Harold ·
How will pricing compare to Kayako?
Comment

Re: Our Support Doesn't Bite!

James The Jovial Jester ·
I like what I see but fail to comprehend why dogfood is needed.. Do Sharks like dogfood?
Comment

Re: Our Support Doesn't Bite!

Rosemary O'Neill ·
We're still working on pricing details...more info to come on that. James, sharks will eat ANYTHING, right?
Comment

Re: Our Support Doesn't Bite!

Steven ·
"We're going to need a bigger boat." I'm glad to see QuestionShark nearing completion.
Reply

Re: Hoop.la suggestion: Rename Community Profile widget

Ted O'Neill ·
Hi Slaz- Good idea! We will definitely consider that for a future update.
Blog Post

Our Support Doesn't Bite!

Rosemary O'Neill ·
I'm so happy to announce that we are now using our own "new dogfood" for online support!  It's called QuestionShark, and it's all about community-powered support.  It has amazing controls for customer inquiries as well as on the back end,...
Suggestion

Hoop.la suggestion: Rename Community Profile widget

Slaz ·
Hi Hooplaaa crew! I'm fond of the 'About This Site' widget on my site's homepage, since it links signed in users to the invitation form and guests to the signup page. This widget also shows a brief introduction taken from the 'About' page,...
Announcement

Upcoming Chat Event: How Can We Improve Our Premium Membership System?

Ted O'Neill ·
On January 3, 2014 at 4:00 PM Eastern Time, we will be having a live chat event here on this site that seeks feedback from our users about improvements you would like to see for FeePod, our premium membership system.  Everyone is invited to...
Suggestion

Bank of Suggested Tags

MHK@CS2 ·
I would love to have the ability to create a bank of phrases for each service/product within QuestionShark as well as in each Forum category. The automatic suggestions pick up on key words, but not always together in phrases. For example, right now is the time of year when all of our clients have a regulatory filing deadline; we have support (QS) threads with each of them as we review their filing drafts. The system might suggest "YE2018," "amendment" and "ADV" but it would be really helpful...
Reply

Re: Bank of Suggested Tags

ST ·
Hi Mary, I use a software tool ActiveWords . This works within the Hoop.la application and everywhere else I type. This saves me hundreds of hours per year (seriously!) and let's me give consistent, correct responses. For examples: I type ty ActiveWords replaces my text with Thank you for joining the Bose Portable PA Community. Welcome. I type support ActiveWords replaces my text with Bose® Product & Technical Support at (877) 335-2673 (U.S. and Canada only) Monday-Friday: 9:00 AM - 9:00...
Reply

Re: Bank of Suggested Tags

MHK@CS2 ·
Hi ST -- I am an idiot -- we use ActiveWords too (thanks to you!) and I didn't think about using it for this purpose. Thanks!
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