Tagged With "QuestionShark"

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Re: Behind the Scenes - Swarm Testing

Harold ·
Rosemary, Any chance you guys could borrow a Nextel camera phone and do a swarm test of the moblogging bug that James and I are experiencing?
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Re: Behind the Scenes - Swarm Testing

James The Jovial Jester ·
I almost feel as if I have been put out of a job! How strange?? In the end though it's us users that give you the stick
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Re: Behind the Scenes - Swarm Testing

James The Jovial Jester ·
Yeah Harold I 2nd 3rd and 4th that!! (I have a multiple personality) Arghhhh!! I got.. This cannot be happening!! The system is not responding, so your request could not be completed at this time. Please try again later. <button class="x-btn-text" id="ext-gen370">OK</button> <button class="x-btn-text" id="ext-gen378"></button> <button class="x-btn-text" id="ext-gen386"></button> <button class="x-btn-text" id="ext-gen394"></button>
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Re: Behind the Scenes - Swarm Testing

Steven ·
I loved those testing sessions. Glad to see they are still going strong.
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Re: Why Customer Support is Everyone's Job

I suspect you may not like to hear this from what you explain Rosemary. And you know I'm a supporter of LiveCloud. You see... there is actually a need for a 'support' function in the way it may not be seen by many in the way you explain. Someone who will just say... don't worry... Someone who can interpret concerns expressed here and express them on behalf of members who can't do so. It's like pastoral care. There are people who can respond appropriately to questions they are asked as...
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Re: Why Customer Support is Everyone's Job

Rosemary O'Neill ·
I actually think that's a completely valid point Xochi! Very often highly technical folks have a hard time explaining things in a simple way, and non-technical folks can't really express the hard-core information you need. It's an art not a science, for certain. I think how we'd like to handle that is by tag-teaming those really slippery technical questions, training everyone to listen first, and truly making sure that even the unspoken concerns get addressed. And if you ever feel like...
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Re: Why Customer Support is Everyone's Job

Reference: I think how we'd like to handle that is by tag-teaming those really slippery technical questions, training everyone to listen first, and truly making sure that even the unspoken concerns get addressed. Now I like that way of looking at it! Yes, tag-teaming... or brainstorming a problem! And thanks for your offers of help... Goodness knows I'm testing them at the moment!
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Re: The Bad Robot Release

Richards Guitars ·
Bandwidth is surely very cheep these days and I am reluctant to pay a premium OR lose my SEO. Could you please tell me what my monthly charge will now be without it? Thank you.
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Re: The Bad Robot Release

Ted O'Neill ·
All of our plans include unlimited bandwidth, so that is a non issue. I'm not sure what cost you are referring to, since nothing I described in this blog requires a cost of any kind. Both new features are free. For further questions about your particular account, please post to our support site: http://socialstrata,com/support Thanks and have a great weekend!
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Re: The Bad Robot Release

Richards Guitars ·
I could have sworn I was told that I have to pay a charge for excess visitors or bandwidth of some kind? It was going to appear on my bill but you said you would hold off the charges until the new feature was released and then give me the choice of the extra charges or limit the BOTS. This is really confusing. Can you confirm then that my site will have no additional charges if I DONT limit the bots on my site?
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Re: The Bad Robot Release

Richards Guitars ·
"If your billable page views are getting close to your plan limit, this option may come in handy." - THERE! So what are billable page views if its not linked to bandwidth?
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Re: The Bad Robot Release

Ted O'Neill ·
Hi Richard- Your plan has a billable page view limit (not a bandwidth limit). And if you exceed your billable page views, you will incur charges. Thus, if you are close to exceeding your account's limit, then you may want to consider using the throttling option. For questions about your specific account, please post to our support area.
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Re: New: Optional permission circle notifications

Slaz ·
Simple yet handy feature. Thanks!
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Re: The QuestionShark Release

neil ·
I am very excited about these improvements. Great job Hoop.la
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Re: The QuestionShark Release

LanceOwners ·
Great job guys. Really good stuff. Thanks for all the improvements.
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Re: The QuestionShark Release

Rosemary O'Neill ·
Thanks for the support guys! Have a great weekend!
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Re: Hoop.la 2.0 Goes Beta!

Augie ·
As long as our members can preview posts, moderators can ban members by IP (loved that feature in Eve) and we can remove Likes from the Activity Stream then we're good!
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Re: Hoop.la 2.0 Goes Beta!

Bradley Blinn ·
lot of major updates. very impressive. look forward to accessing the beta site and making an aggressive push to launch my Hoop.la site. I think forum owners are going to see a SIGNIFICANT increase in engagement across their site with the mobile friendly responsive design. That is HUGE! I suspect large community sites using UBB Forum will see an amazing increase in overall utilization. I look forward to being more engaged with Social Strata. This is a high quality update for sure. Congrats.
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Re: Hoop.la 2.0 Goes Beta!

jpmfan ·
Looking forward to improved ease of use in the Admin section, and a richer platform with enhanced gui's. Congratulations!
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Re: Hoop.la 2.0 Goes Beta!

Gamres ·
Has the chat been fixed so that it displays the latest chats first?
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Re: Hoop.la 2.0 Goes Beta!

Ted O'Neill ·
I'm not sure I understand your question, Gamres. There are no known issues with the ordering of chat posts. I'd suggest submitting a support ticket if you are having an issue, so that we can properly assist you.
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Re: Hoop.la 2.0 Deployment Dates

Margarita GRIFFITH ·
I havent seen my site. Where it is?
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Re: Hoop.la 2.0 Deployment Dates

Ted O'Neill ·
Margarita- you have a separate support topic for that over here: https://www.socialstrata.com/support/topic/beta-si...
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Re: Hoop.la 2.0 Deployment Dates

Amral Khan ·
Looks good at my end Ted Thanks http://guyana.hooplaupgrade.com/
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Re: Hoop.la 2.0 Deployment Dates

helela ·
So where is my site at, there is a copy of my site someplace?? I hope I am understanding this correctly.
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Re: Hoop.la 2.0 Goes Beta!

helela ·
Ohh so now we only have two columns on our front page ??
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Re: Hoop.la 2.0 Goes Beta!

Ted O'Neill ·
Hi Helela- Yes, the the home page is now 2 columns, though you can create a 3-column custom page to replace it if you like. See the tip here: https://www.socialstrata.com/support/topic/make-a-...
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Re: Hoop.la 2.0 Deployment Dates

Ted O'Neill ·
Hi Helela- You would have been sent an email about your beta site well over a month ago, so you may want to check your email (perhaps check you email spam folder, as well). If you cannot find it, then please submit a support ticket for assistance: https://www.socialstrata.com/support/post-topic Thanks!
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Re: The Web Space Release

Slaz ·
As I told in the "What would you like us to do next"? survey last month, a webspace manager is just what I was looking for. Amazing to see it implemented so quickly!
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Re: The Web Space Release

Rosemary O'Neill ·
Thanks Slaz!
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Re: New Feature: Recommendation Engine

Richards Guitars ·
Recommendation Engine. Do I have to pay extra for this? It looks useful but surely based on the monthly fee this would be a normal integration as part of the development of the site? Could you let me know?
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Re: Responsive Project Update

CreativeCarol ·
Re: Creating Content is Simpler I am really hoping that you all include in this update a way to move a post to add it as a reply to an existing post. With this "simpler" way of posting, I'm forecasting our users will probably post in the wrong spot. (We've got a lot of possible forums and topics and posts.) -- Carol
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Re: Responsive Project Update

margarita ·
Hello , I am excited about the news. Would like to be a tester. I have sub communities. would this feature remain? Very good news and thanks for sharing.
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Re: Responsive Project Update

Ted O'Neill ·
Hi Margarita- You'll be on our beta/upgrade server when it is available... and we'll notify you when that happens, of course. We will still be supporting groups (which is what I think you were referring to). Not planning to drop any features.
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Re: Responsive Project Update

Lynda ·
Hi Ted, do you have an update on the estimated launch for beta testing? I vaguely recall an August projection, so I thought I'd check.
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Re: Responsive Project Update

Ted O'Neill ·
Hi Lynda- I'll be posting a new blog post with an update sometime next week.
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Re: The Advanced Reporting Release

Julia M Usher ·
Great stuff. One question: In the Activity Point formula, there's a reference to points earned for the author having a post on a support topic "marked as best answer." Can one enable this "best answer" feature in their own community forums? If so, how? I can't seem to locate this option on Hoop.la. Thanks.
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Re: The Advanced Reporting Release

Jonmark Weber ·
Hey Julia, Your site should not be seeing that activity event. It should go away in a future release. Sorry for any confusion that may have caused you.
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Re: The Advanced Reporting Release

Ted O'Neill ·
Just to clarify what Jonmark said... the "mark as best answer" action is a feature in QuestionShark, our customer support product/module. Thus, sites that do not have QuestionShark enabled will never have that option available.
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Re: The Advanced Reporting Release

Julia M Usher ·
OK, thanks, got it now!
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Re: The Advanced Reporting Release

Chris822 ·
Wow the page views is a wonderful addition, thank you so much. Is this tallying ONLY those who click and read at the website and NOT those who read it via email?
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Re: The Advanced Reporting Release

Jonmark Weber ·
The page views will increment when a user views a topic/blog/clip via the website (standard or mobile). We do not track page views for users viewing the a post via email notification.
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Re: The Advanced Reporting Release

neil ·
Like the release, wish the name was better. How about: "Lies, damned lies, and statistics" (What are 3 kinds of lies) Or "Richard's Wet Dream" Or...
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Re: New Feature: Recommendation Engine

Melanie ·
Will the Recommendation Engine work on the mobile interface?
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Re: New Feature: Recommendation Engine

Brian Lenz ·
Hi Melanie, We currently do not show any related content on the mobile interface.
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Re: Responsive Project Update

Lynda ·
Excellent! Any projected time frame for roll out? We want to be beta testers!! Lynda
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Re: Responsive Project Update

Ted O'Neill ·
Hi Lynda- Your site will be set up on our upgrade/beta server around the end of August, assuming current projections hold up. While on that server, you will be able to create new theme(s) and change other settings so you can see what your site looks like on the new codebase. Then, once that "upgrade/beta" period ends, we will start the process of upgrading all live sites to the new codebase (and we will bring over all new themes/settings you set on that beta/upgrade server over automatically...
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Re: Responsive Project Update

Lynda ·
Excellent!! Thanks, Ted, for the update. Lynda
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Re: Responsive Project Update

J.C. ·
Re: Responsive Project Update I feel your pain Ted. I'm facing the reworking of 3 sites to be responsive. All I can say is this better not be a fad like previous "new methods" from the past that came and went. LOL That said, it does make sense to be as versatile as possible. Our audience is no longer PC/Mac, it is mobile and beyond. We simply cannot be without a connection to whatever it is we simply must have access to. Anyone remember Mosaic, the good old days. Only one browser.. lol
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Re: Responsive Project Update

Lynda ·
Agree with you JC - we are now 65% mobile, and climbing every month. The responsive design website we just completed in March has seen a terrific improvement in pages per user, minutes on site and a much lower bounce rate. Right now those metrics are a combination of our responsive website plus our hoop.la community. So those metrics should improve even more once our community is responsive. And yes, I remember Mosaic. And dial up. Neither are pleasant memories.
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