Blog: Trending Over Last Month

Pinterest Integration Release

This week, we are rolling out a update that adds the following new features: 1. Integration with Pinterest . Pinterest is a new supported Social Network that you can enable for social sign-ins, as well as to allow users to display their own Pinterest pins on their member profiles. 2. Admin-Only Custom Profile Fields Administrators can set private profile fields that only they can set and access via a new "Hidden" option. The members themselves would not see these admin-only fields. 2.0 Goes Beta!

Today, we begin the process of launching our biggest software update ever for (as well as for UBB Forum and QuestionShark), as we kickoff a beta period for Version 2.0, which centers around making the entire application " responsive ".

A conversation with Imad Naffa of BCDG online community

I love talking with our long-time customers; I always learn something new! This Q&A with Imad Naffa, CEO of Naffa International and owner of the BCDG online community , contains some great tips about leveraging Twitter in combination with your forums to create even more momentum. (One of his Tweets was even RT'd by Queen Rania of Jordan!) Thanks for taking the time to share your experiences with us, Imad! Youve been running BCDG since 1995; whats your secret to...

The Sets and Collections Release

We've rolled out an update for that focuses on some enhancements for media uploads and sets/collections in Here are the major changes: New 'Post Clips' and 'Upload Attachments' Permissions Previously, you could use permissions to control the types of media files that a user could upload to your site (photos, videos, etc.), but admins had no way to control clips in general or attachments in general. Now you can, with the new permissions for "Post Clips" and "Upload...

Online community is the Swiss Army knife of customer satisfaction and retention

In a recent study from Leader Networks and CMX Media, customer satisfaction and retention were cited as the most important drivers of community. (For more about the report, see “ Keys to Community Readiness and Growth ”.) That’s a big shift from the oft-cited “reduce support costs” driver (which is still up there, at number three). So how do you structure your online community so that you maximize the opportunities to satisfy customers and keep them coming back? Listen to your customers It’s...

Coming Soon: Portfolios

Our next major feature, Portfolios, will allow sites to create an unlimited number of distinct content sections.  Whereas currently only supports one blog, one set of forums, one clips, etc. per site, Portfolios will allow you to create...

QuestionShark Reporting Improvements

This week, we will be rolling out a update that focuses on some really nice enhancements for QuestionShark, our customer support module. Let's review what's new: 1.  Support Queue The new Support Queue is accessible only by your support reps and allows them (and their managers) to easily triage all topics in the queue.  You can easily filter the queue by product, topic type, status, assigned rep, and more. 2. Beefier Advanced Reporting Stats for Support Topics If... 2.0: Under The Hood

Now that 2.0 has been in the wild for about a month, I wanted to give a bit of a deeper look into the technical underpinnings that power the platform. The 2.0 release involved redesigning, from scratch, every single component of the front-end web interface and back-end control panel in order to make it fully responsive . The ultimate goal was to provide a unified, consistent experience regardless of what type of device you use: desktop computer, laptop, tablet,...

Introducing Databases For

We're excited to announce the debut of a brand new content module for - Databases! With Databases, you can store and display structured data on your site. When you create a database, you determine the specific fields to associate for each database record. Imagine the possibilities- a database of movies, sports transactions, products, business leads. It's a great way to store and catalog information. You can create any number of distinct databases and each has its own permissions and...