Blog: Trending Over Last Month

10 Point Community Tune-Up Checklist

It's the beginning of a new year, and whether your community is just getting started or has been around for years, it's always good to go into the shop for a tune-up once in a while. Here's a handy checklist you can use to make sure your online community continues to hum along throughout 2016 and beyond. 10 Point Community Tune-Up Checklist Terms of Service, legal - Have there been any changes in the last year that affect your TOS or legal position? New regulations? New lines of business?

10 Concerts: How to Create a Community Trending Topic

On Facebook over the last couple of weeks, everyone has been sharing a list of "10 Concerts" they've attended. The idea is to include one red herring concert in the list and see if your friends can guess which is the fake one. It was an innocuous little game, very similar to other list-sharing games like "25 things you might not know about me," which made the rounds a few years ago. However this one seemed to strike a chord. Why do some conversation-starters take off like wildfire, while...

Quick Tip: Use a Recipe to Monitor Member Profile Changes

Today's tip will help you set up an automated sentry on member profile changes, using Hoop.la's Recipes function. The default template for this recipe will alert you whenever any part of a member's profile is changed. However, using this tip, you can focus on a specific profile field. Here are just some of the reasons this might be useful: Screen out weird/bad avatars - you know that guy who wants to use a dancing panda gif? Watch for job title changes or location changes - set up a custom...

Online community is the Swiss Army knife of customer satisfaction and retention

In a recent study from Leader Networks and CMX Media, customer satisfaction and retention were cited as the most important drivers of community. (For more about the report, see “ Keys to Community Readiness and Growth ”.) That’s a big shift from the oft-cited “reduce support costs” driver (which is still up there, at number three). So how do you structure your online community so that you maximize the opportunities to satisfy customers and keep them coming back? Listen to your customers It’s...

The Web Space Release

Today, we rolled out another update for Hoop.la , UBB Forum , and QuestionShark .  The following new features were added:   1.  Web Space   This is a new section in your Admin Control Panel ( Manage / Admin Control Panel / Web...

Trust isn't Crazy

Now that NPR has done a nice followup story about our unlimited paid leave policy, we've had a lot of comments and questions about how it's possible, why we did it, and whether it could work elsewhere.  Sometimes the confines of an interview...

New: Announcements

We've rolled out a new feature for Hoop.la, UBB Forum, and QuestionShark: Announcements.   With this feature, admins on your can site can post a special announcement that will appear to your registered members until they acknowledge it.  ...

The SEO Ninja Release

We've just rolled out our "SEO Ninja" software update for Hoop.la and UBB Forum.  This update is focused primarily on making all pages served by your site much more SEO-friendly.  This will help drive more traffic to your site. 1....

New: Comment Spam Protection

Comment spam is a giant problem for nearly every active online community.  And now we have some tools to help you combat it even more! We now support automatic comment spam protection in Hoop.la and UBBForum.  While this is currently...

Welcome to our New Blog!

This space will be used for thoughts and advice on social media issues, news, and technology, including our own.  We'll include corporate news/updates, inside scoop, and other fun items as we see fit. Right now we're furiously working on a...

Google Sign-In Change

As of today, we have removed support for signing in to Hoop.la, UBB Forum, and QuestionShark via direct Google sign-in. Previously, there were separate sign-in mechanisms for Google and Google+. One of the benefits of the previous Google sign-in...

 
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