Our Blog

Quick Tip: Fun with Twitter Feed Widgets

In Ghostbusters, they always say "don't cross the streams," but this Hoop.la tip will help you do that (without getting slimed). Twitter offers a simple way to get embed code. And you can use this embed code in a Hoop.la custom widget to present dynamic Twitter content within your community. You can do lots of fun things with this tool. For example, you can use Twitter lists to present combined feeds, you can pull in a hashtag stream, or you can display your Twitter badge (with a "follow me"...

Introducing Databases For Hoop.la

We're excited to announce the debut of a brand new content module for Hoop.la - Databases! With Databases, you can store and display structured data on your site. When you create a database, you determine the specific fields to associate for each database record. Imagine the possibilities- a database of movies, sports transactions, products, business leads. It's a great way to store and catalog information. You can create any number of distinct databases and each has its own permissions and...

The Recipes Release

Today is a big day for Hoop.la , with the roll-out of a major new release which includes all of the following new features: Recipes : Recipes are automated workflows, with support for multiple actions per trigger. These automations include triggers based on content being posted, users registering, user inactivity, and more. For much more on recipes, read this blog post: Introducing Recipes Censor List Improvements : We made the censor list more flexible by adding support for phrases, prefix...

Pinterest Integration Release

This week, we are rolling out a Hoop.la update that adds the following new features: 1. Integration with Pinterest . Pinterest is a new supported Social Network that you can enable for social sign-ins, as well as to allow users to display their own Pinterest pins on their member profiles. 2. Admin-Only Custom Profile Fields Administrators can set private profile fields that only they can set and access via a new "Hidden" option. The members themselves would not see these admin-only fields.

Community engagement starts with a good pair of sneakers

Engagement is the Holy Grail of most community managers. And we expect to see at least a dotted line between our day-to-day activities and the engagement trend line. If engagement is flagging, first we round up the usual suspects. Is it the technology? Is it the personal preferences of our members? Did I say something wrong? Sometimes it's hard to diagnose why a particular community isn't thriving. And sometimes the roots of the problem go all the way back to before the community was...

Online community is the Swiss Army knife of customer satisfaction and retention

In a recent study from Leader Networks and CMX Media, customer satisfaction and retention were cited as the most important drivers of community. (For more about the report, see “ Keys to Community Readiness and Growth ”.) That’s a big shift from the oft-cited “reduce support costs” driver (which is still up there, at number three). So how do you structure your online community so that you maximize the opportunities to satisfy customers and keep them coming back? Listen to your customers It’s...

QuestionShark Reporting Improvements

This week, we will be rolling out a Hoop.la update that focuses on some really nice enhancements for QuestionShark, our customer support module. Let's review what's new: 1.  Support Queue The new Support Queue is accessible only by your support reps and allows them (and their managers) to easily triage all topics in the queue.  You can easily filter the queue by product, topic type, status, assigned rep, and more. 2. Beefier Advanced Reporting Stats for Support Topics If...

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